https://www.teiro.com.au/watch/reporting/ https://www.teiro.com.au/video-posters/reporting.jpg Running and Exporting an Incident Report How a coordinator runs a report in Teiro: picking one from the reports list, narrowing it to the date range that matters, and exporting the real results to CSV in one click. https://www.teiro.com.au/videos/reporting/bbd96c2b80/16x9.mp4 28 2026-08-22T20:30:00+10:00 yes no no https://www.teiro.com.au/watch/incidents/ https://www.teiro.com.au/video-posters/incidents.jpg Reporting an Incident: Carer Form to Reviewer How a support worker reports an incident in Teiro from the shift it happened on, with a short facts-only form and the client and shift already filled in, and how the reviewer is told, sees who is assigned, and starts the review by setting severity and whether it is reportable. https://www.teiro.com.au/videos/incidents/ed104e083f/16x9.mp4 78 2026-10-28T19:30:00+11:00 yes no no https://www.teiro.com.au/watch/client-records/ https://www.teiro.com.au/video-posters/client-records.jpg Writing a Progress Note After a Visit How a support worker writes an NDIS or aged care progress note in Teiro straight from the visit record: seeing the client's note history, a full-screen composer, and a save that timestamps and attributes the note automatically. https://www.teiro.com.au/videos/client-records/50f262a597/16x9.mp4 28 2026-08-21T17:45:00+10:00 yes no no https://www.teiro.com.au/watch/how-to-manage-schedule-care-coordinator-teiro/ https://www.teiro.com.au/video-posters/how-to-manage-schedule-care-coordinator-teiro.jpg Using the Scheduling Board as a Care Coordinator A tour of the Teiro scheduling board: a week of care at a glance, seeing who is on and where the gaps are, assigning a worker from the availability panel, and moving a shift so the whole team sees it immediately. https://www.teiro.com.au/videos/how-to-manage-schedule-care-coordinator-teiro/25bb901995/16x9.mp4 29 2026-08-17T19:00:00+10:00 yes no no https://www.teiro.com.au/watch/support-worker-check-in-and-out/ https://www.teiro.com.au/video-posters/support-worker-check-in-and-out.jpg How to Check In and Out of a Visit in Teiro A support worker arrives at a visit, checks in from the app, and checks out when the visit ends. The times are recorded against the visit as the attendance evidence billing later depends on. https://www.teiro.com.au/videos/support-worker-check-in-and-out/989219ac65/16x9.mp4 27 2026-08-17T16:00:00+10:00 yes no no https://www.teiro.com.au/watch/support-worker-client-messaging/ https://www.teiro.com.au/video-posters/support-worker-client-messaging.jpg How a Support Worker Messages a Client in Teiro A support worker running late messages the client from the app, without either phone number changing hands. The channel is already open because she is rostered on, the client replies by plain SMS, and she checks in on arrival. https://www.teiro.com.au/videos/support-worker-client-messaging/d6a0c59694/16x9.mp4 29 2026-08-17T14:00:00+10:00 yes no no https://www.teiro.com.au/watch/how-to-run-an-ndis-billing-run/ https://www.teiro.com.au/video-posters/how-to-run-an-ndis-billing-run.jpg Running a Billing Run and Reconciling Payments in Teiro A short walkthrough of a real NDIS billing run in Teiro: picking up held and verified services, reviewing every claim line, grouping lines by how each plan is funded, drafting the NDIA claim file, and reconciling payments, all from one screen. https://www.teiro.com.au/videos/how-to-run-an-ndis-billing-run/e5a465bb31/16x9.mp4 32 2026-08-17T09:00:00+10:00 yes no no https://www.teiro.com.au/watch/medication-administration-record-australia/ https://www.teiro.com.au/video-posters/medication-administration-record-australia.jpg A Medication Administration Record Walkthrough in Teiro A short walkthrough of a medication administration record in Teiro: today's doses grouped by time of day, the client's active medication list, a whole time slot recorded in one batch with a separate signature per medication, and a PRN dose recorded with its trigger and effect. https://www.teiro.com.au/videos/medication-administration-record-australia/076bcde4f7/16x9.mp4 36 2026-08-18T11:00:00+10:00 yes no no https://www.teiro.com.au/watch/service-agreements/ https://www.teiro.com.au/video-posters/service-agreements.jpg Setting Up a Client's Service Agreement How a coordinator sets up an NDIS service agreement in Teiro: the client it belongs to, the agreement number and funding type, how it is managed, a support item and its current rate as a line item, and the real budget and utilisation once it is saved. https://www.teiro.com.au/videos/service-agreements/4e66a50bb7/16x9.mp4 30 2026-08-23T14:00:00+10:00 yes no no https://www.teiro.com.au/watch/resend-invite/ https://www.teiro.com.au/video-posters/resend-invite.jpg How to Resend a Pending Team Invitation in Teiro An admin finds a team member whose invitation is still pending in Org Settings, taps Resend invite, and a toast confirms a fresh link has gone out. The old invitation link stops working the moment the new one is sent. https://www.teiro.com.au/videos/resend-invite/c224021280/16x9.mp4 22 2026-08-26T09:00:00+10:00 yes no no https://www.teiro.com.au/watch/visits-without-check-in/ https://www.teiro.com.au/video-posters/visits-without-check-in.jpg How to Run Visits Without Check-In and Check-Out in Teiro An admin turns off check-in and check-out for visits in Org Settings. A worker then opens today's visit and marks it completed with a single button instead of separate check-in and check-out steps, adding a note afterward. https://www.teiro.com.au/videos/visits-without-check-in/96e9e06d40/16x9.mp4 48 2026-08-27T09:00:00+10:00 yes no no https://www.teiro.com.au/watch/service-offers/ https://www.teiro.com.au/video-posters/service-offers.jpg How to Offer an Unassigned Service to Your Team in Teiro A coordinator offers an unassigned service to a tier of eligible carers instead of ringing round, previews exactly who will see it before sending, and reviews who accepted once responses come in. https://www.teiro.com.au/videos/service-offers/ed8be749f5/16x9.mp4 46 2026-08-26T10:00:00+10:00 yes no no https://www.teiro.com.au/watch/disrupted-sleepovers/ https://www.teiro.com.au/video-posters/disrupted-sleepovers.jpg How to Record a Disrupted Sleepover on an Overnight Shift in Teiro A support worker logs two separate wake-ups on a 12 hour overnight shift with a sleepover period in the Teiro carer app, each with its own start time, end time and reason, so a broken night is recorded as separate records rather than one nightly total. https://www.teiro.com.au/videos/disrupted-sleepovers/3868012c53/16x9.mp4 26 2026-10-14T09:00:00+11:00 yes no no https://www.teiro.com.au/watch/managing-care-plans/ https://www.teiro.com.au/video-posters/managing-care-plans.jpg How to Build a Support Plan with Tasks That Carers See on Shift in Teiro A coordinator creates a support plan for a customer, adds tasks with their own days, time window and frequency, and makes the plan current. The carer then opens their shift and sees only the tasks that match it, and ticks one off. https://www.teiro.com.au/videos/managing-care-plans/561ecfa3b7/16x9.mp4 86 2026-10-28T09:00:00+11:00 yes no no https://www.teiro.com.au/watch/one-off-visit-tasks/ https://www.teiro.com.au/video-posters/one-off-visit-tasks.jpg How to Add a One-Off Task to a Single Service in Teiro A coordinator opens a service on the scheduler and adds a one-off task such as checking the side gate is locked, with instructions. The carer sees it at the top of their task list tagged This service only and answers it. Once answered, the task is locked. https://www.teiro.com.au/videos/one-off-visit-tasks/6338ab600d/16x9.mp4 53 2026-10-28T11:00:00+11:00 yes no no https://www.teiro.com.au/watch/export-travel-logs-check-worker-mileage/ https://www.teiro.com.au/video-posters/export-travel-logs-check-worker-mileage.jpg How to Export Last Month's Travel Logs to Check Worker Mileage in Teiro An admin opens Reports, Travel log, exports last month's trips to Excel for one worker, and adds up the kilometres to compare with the worker's invoice. The Last month window moves forward on its own and shows the exact dates it covers. https://www.teiro.com.au/videos/export-travel-logs-check-worker-mileage/afebb9f275/16x9.mp4 77 2026-10-29T21:00:00+11:00 yes no no https://www.teiro.com.au/watch/email-a-report-on-a-schedule/ https://www.teiro.com.au/video-posters/email-a-report-on-a-schedule.jpg How to Email Shifts Delivered to Your Bookkeeper Every Friday in Teiro A scheduler creates a report rule from the Shifts delivered starter: weekly, Friday at 5pm, last week's shifts, sent to the bookkeeper's email address as a secure link that expires in 24 hours. The rule shows its next send time and keeps a run history. https://www.teiro.com.au/videos/email-a-report-on-a-schedule/00ef1ef3d6/16x9.mp4 69 2026-10-29T21:00:00+11:00 yes no no https://www.teiro.com.au/watch/claiming-support-at-home-services-australia/ https://www.teiro.com.au/video-posters/claiming-support-at-home-services-australia.jpg How to Claim Support at Home Services from Services Australia in Teiro How an aged care provider claims Support at Home services in Teiro: build the claim file from a billing run, download it for upload to the Aged Care Provider Portal, mark the Services Australia claim submitted, then import the Support at Home payment statement. https://www.teiro.com.au/videos/claiming-support-at-home-services-australia/390d89dc85/16x9.mp4 59 2026-10-31T07:00:00+11:00 yes no no https://www.teiro.com.au/watch/support-at-home-care-management/ https://www.teiro.com.au/video-posters/support-at-home-care-management.jpg How to Book Care Management and Check It Was Done for Support at Home Clients in Teiro How an aged care provider tracks Support at Home care management in Teiro: set up the SERV-0018 care management line on the client's agreement, then run the No care management report under Reports, Compliance to see which clients had none this month. https://www.teiro.com.au/videos/support-at-home-care-management/ed28b217b5/16x9.mp4 29 2026-10-31T07:30:00+11:00 yes no no https://www.teiro.com.au/watch/support-at-home-monthly-statements/ https://www.teiro.com.au/video-posters/support-at-home-monthly-statements.jpg How to Generate a Monthly Statement PDF for a Support at Home Client in Teiro How an aged care provider generates a monthly statement for a Support at Home client in Teiro: open Billing, Statements, choose the month, select Generate statement, see the Generated badge, then open the PDF with the client's funding, care management units and services. https://www.teiro.com.au/videos/support-at-home-monthly-statements/f100af316d/16x9.mp4 30 2026-10-31T07:15:00+11:00 yes no no https://www.teiro.com.au/watch/recording-a-sirs-incident-and-deadline/ https://www.teiro.com.au/video-posters/recording-a-sirs-incident-and-deadline.jpg How to Record a SIRS Incident and Track Its ACQSC Notification Deadline in Teiro How an aged care provider records a Serious Incident Response Scheme (SIRS) incident in Teiro: pick a SIRS incident type, set the funding context to Aged Care, mark it reportable to the ACQSC at Priority 1, read the Notification Due deadline, then record when the notification was made. https://www.teiro.com.au/videos/recording-a-sirs-incident-and-deadline/4d0fdc750e/16x9.mp4 66 2026-10-31T08:00:00+11:00 yes no no