Features
What Teiro does.
Scheduling, compliance, carer communication, and client records — built together for Australian care providers, not bolted on after the fact.
Teiro covers the full day-to-day of running a care workforce: rostering, carer compliance, participant records, communications, and incident reporting. Everything is connected -- so a qualification expiry shows up when you’re about to assign a shift, not in a separate spreadsheet you forgot to check.
SCHEDULING
Fill shifts with confidence
Drag-and-drop scheduling board with availability overlays, qualification filters, conflict detection, and instant carer notifications.
- Live availability view
- Conflict detection before you publish
- Instant push notifications to carers
- Recurring job templates
- Roster history and change audit log
CARER APP
Your team in your pocket
Mobile-first app for carers on iOS and Android. Check in and out with GPS, log incidents, capture documents, and confirm shifts — all from the phone.
- GPS check-in / check-out
- Incident reporting with photo capture
- Document and photo upload
- Shift notes and client care plans
- Leave requests with approval workflow
COMPLIANCE
Audit-ready. Every day.
Qualification tracking, automated expiry alerts, and one-click audit reports. Built for the compliance reality of Australian disability support and aged care providers.
- Qualification profiles for every carer
- Automated 60/30/7-day expiry alerts
- Compliance cross-check at shift assignment
- Structured incident reporting
- Audit-ready reports on demand
COMMUNICATIONS
One channel for everything
SMS, email, and call logs — all linked to the shift and client record. No more communication scattered across WhatsApp, email, and phone.
- SMS and email from one place
- Broadcast to full team or filtered groups
- SMS delivery status tracking
- Every message logged against the shift
- Complete client communication history
The rest of the platform
Everything you need to run a care operation — not bolted on, built in.
Client management
Client records & care plans
Full client profile with care plan, support needs, contacts, and a chronological comms timeline — no digging through email threads.
Standing instructions
Record recurring client preferences and care requirements once. They appear on every shift, so carers always know what to expect.
Document management
Upload, version, and link documents directly to a client record. One place to find the funding agreement, NDIS plan, and consent forms.
Case notes
Structured shift notes attached to the client record, not buried in a chat app. Searchable, timestamped, and exportable.
Document generation from templates
Generate letters, support plans, and handover documents from org-level templates. Fields pre-fill from the client record.
Workforce
Availability management
Carers set their recurring availability and one-off exceptions in the app. The scheduling board reflects it in real time.
Qualification & credential tracking
Track NDIS Worker Screening, first aid, manual handling, and any custom credential — with 60/30/7-day expiry alerts before they lapse.
Leave management
Carers request leave in the app. Approvers review, approve, or decline. Approved leave blocks the carer from being rostered.
Bulk SMS & team broadcast
Send a message to all carers, a filtered group, or a single person. Every message is logged against the shift or client record.
Automated missed check-in detection
If a carer hasn't checked in within your configured window, the system flags it. No more finding out about missed shifts from the client.
Operations
Approvals & workflows
Carer leave requests, schedule changes, and standing instruction edits all route through a structured approvals queue — nothing slips through.
Incident logging & escalation
Carers log incidents from the app with photos and notes. Coordinators see them immediately and can escalate with a paper trail.
Full audit log
Every field change — who changed it, when, and what it was before — stored permanently. Before/after diff view on every record.
Multi-team / multi-location support
Separate teams, regions, or programs within one org. Coordinators see only their team; admins see everything.
Voice-to-text job notes
Carers dictate shift notes hands-free. Transcribed automatically and saved to the client record.
Reporting & admin
8 built-in operational reports
Hours by carer, shifts by client, qualification status, incident summary, and more — ready to run without building anything.
CSV export
Every report exports to CSV. Take it to your finance system, NDIS claims tool, or Excel without reformatting.
Role-based access
Granular permission sets for coordinators, carers, approvers, and admins. No role sees data it shouldn't — no workarounds needed.
User management & invite workflow
Add or remove team members, reset passwords, and manage role assignments from one screen. Invite links expire automatically.
Org settings & branding
Configure your terminology, notification preferences, and org details. Teiro adapts to how your team already talks.
See all of this in action
A 30-minute demo covers the full platform, tailored to your organisation type and size.
No pressure. No lock-in.