Question 1

Do I pay for carers who only use the mobile app?

Accepted Answer

Yes — any team member with a Teiro account counts as an active user if they log in during the billing period. We don't differentiate between coordinator licences and carer licences — everyone is on the same count.

Question 2

Is there a minimum user count?

Accepted Answer

No minimum. Organisations with 5 or fewer active users are on the free plan — no credit card required, no time limit. Paid plans start when you exceed 5 active users, and you pay only for actual active users each month. There is no minimum commit on paid plans.

Question 3

What's included in the invoice?

Accepted Answer

Teiro invoices include ABN, line-item descriptions, and a full GST breakdown. They're formatted to make reconciliation straightforward for your bookkeeper or finance team, regardless of your funding or billing setup.

Question 4

Is there a lock-in contract?

Accepted Answer

On monthly billing, no. You can cancel at the end of any billing month with 30 days' notice. Annual plans are for a fixed term. Enterprise contracts are negotiated individually.

Question 5

We use a rostering system already. Can we migrate?

Accepted Answer

Yes. We offer a migration service for organisations moving from another system or from spreadsheets. Talk to us in the demo and we'll walk you through what's involved for your setup specifically.

Question 6

Is our data stored in Australia?

Accepted Answer

Yes. All Teiro data is stored in AWS ap-southeast-2 (Sydney). Data residency in Australia is the default for every customer — not a paid add-on. We comply with the Australian Privacy Act 1988 (Cth). Full details at teiro.com.au/security.

Question 7

Do you support aged care and home care providers?

Accepted Answer

Yes. Teiro is built for Australian care providers broadly — disability support, aged care, home care, and community health. The compliance and rostering configuration is flexible to your organisation's setup. Talk to us about your requirements.

Question 8

Can we try it before we commit?

Accepted Answer

Yes — Teiro is free for up to 5 active users, no credit card required and no trial expiry. That means you can get set up, run real shifts, and evaluate the platform at no cost. If you need more users or want a guided walkthrough before committing, book a demo and we will show you the whole product in your context.

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Built for care providers.Priced to match how you actually work.