Question 1

Do I pay for carers who only use the mobile app?

Accepted Answer

Yes — any team member with a Teiro account counts as an active user if they log in during the billing period. We don't differentiate between coordinator licences and carer licences — everyone is on the same count.

Question 2

Is there a minimum user count?

Accepted Answer

No minimum. Your first 5 active users are free on any plan — no credit card required, no time limit. Once you have more than 5 active users, you pay per active user for each one beyond that free allowance — so a 10-user organisation is billed for 5 seats ($45/month on Standard), not 10. There is no minimum commit on paid plans.

Question 3

What's included in the invoice?

Accepted Answer

Teiro invoices include ABN, line-item descriptions, and a full GST breakdown. They're formatted to make reconciliation straightforward for your bookkeeper or finance team, regardless of your funding or billing setup.

Question 4

Is there a lock-in contract?

Accepted Answer

On monthly billing, no. You can cancel at the end of any billing month with 30 days' notice. Annual plans are for a fixed term. Enterprise contracts are negotiated individually.

Question 5

We use a rostering system already. Can we migrate?

Accepted Answer

Yes. We offer a migration service for organisations moving from another system or from spreadsheets. Talk to us in the demo and we'll walk you through what's involved for your setup specifically.

Question 6

Is our data stored in Australia?

Accepted Answer

Yes. All Teiro data is stored in AWS ap-southeast-2 (Sydney). Data residency in Australia is the default for every customer — not a paid add-on. We comply with the Australian Privacy Act 1988 (Cth). Full details at teiro.com.au/security.

Question 7

Do you support aged care and home care providers?

Accepted Answer

Yes. Teiro is built for Australian care providers broadly — disability support, aged care, home care, and community health. The compliance and rostering configuration is flexible to your organisation's setup. Talk to us about your requirements.

Question 8

Can we try it before we commit?

Accepted Answer

Yes — Teiro is free for up to 5 active users, no credit card required and no trial expiry. That means you can get set up, run real shifts, and evaluate the platform at no cost. If you need more users or want a guided walkthrough before committing, book a demo and we will show you the whole product in your context.

Feature	Standard	Professional
Rostering
Scheduling board
Recurring schedules
Conflict detection
Carer compatibility & preference matching
Multi-team / multi-location
Mobile App
Carer app (iOS & Android)
GPS check-in / check-out
Push notifications
GPS Kilometres (trip logging and approvals)
Communications
SMS from organisation number
Email from Teiro
Message templates
Broadcast messaging & delivery tracking
Compliance & Documents
Qualification profiles per carer
Automated qualification expiry alerts (90/30/7-day)
Client-required competency tracking
Safeguarding exclusions (hard block, no override)
Incident reporting
Document generation
Document storage
Medication Management
Digital MAR (monthly & daily views)
Single & batch dose administration
PRN dose tracking (trigger & effect)
Webster pack / DAA recording
Controlled drug (S8) flagging & witness record
MAR export (CSV)
Billing & NDIS Claiming
NDIS support catalogue with price-limit checks
NDIA bulk payment request export (myplace)
Payment reconciliation against myplace remittance
Budget drawdown tracking
Invoicing (PDF generation, sequential numbering)
Access & Security
Role-based access
Microsoft, Google & Apple sign-in
Plans
Free active users included	First 5	First 5
Self-serve onboarding guide
Email support	2-day response	1-day response
Phone support
Onboarding call		1 hr

Built for care providers.
Priced to match how you actually work.

Standard

Professional

Common questions

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Built for care providers.Priced to match how you actually work.