Medication Management
One signature. Every medication in that pack slot, accounted for.
Teiro is a digital medication administration record for Australian NDIS and aged care providers. Support workers record a single dose or a whole time slot in one action, PRN medications carry their own trigger and effect, and Schedule 8 entries step up to a fresh biometric confirmation instead of a one-tap saved signature. Dose administration aids, Webster packs, are a first-class record type: sign the pack slot once and Teiro records every medication packed into it.
This is built specifically for how Australian community and aged care providers actually pack and administer medication, not adapted from a US eMAR product that has never had to model a Webster pack.
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One signature, every medication in the pack slot
A Webster pack is a first-class record in Teiro, not a workaround. When a support worker signs a pack slot as given, that signature is recorded against every medication packed into that slot, not one line at a time the way most software forces it. This is the part US eMAR products do not model, because dose administration aids are an Australian and New Zealand way of packing medication.
Every entry gets a signature, given or not
On a paper MAR, a carer initials every box, whether the dose was given, refused, or withheld. Teiro's digital MAR works the same way: nothing is recorded without a signature, so the record shows who made the entry and when, not just what happened.
Controlled drugs step up to biometric confirmation
Ordinary entries use a saved signature and a single tap. Schedule 8 entries remove that shortcut. A support worker confirms with a fresh biometric check each time, falling back to an in-app PIN on web or if biometrics fail, so a stored signature behind a one-tap button is never the thing standing between a tap and a controlled drug being recorded as given.
PRN doses carry the reason and the effect, not just the tick
A PRN medication in Teiro records what triggered the dose and what it was for, alongside how many doses have been given that day. That context sits with the entry permanently, instead of living in a support worker's memory or a separate note.
How it works
See the month, then see today
The monthly MAR view lays out every client's medications across the month in a grid, the shape a coordinator or an auditor expects from a medication administration record. The daily view groups the same medications by time of day, morning through overnight, which is the view a support worker actually works from during a visit.
Record a single dose or a batch, in one action
A support worker can administer one medication at a time, or confirm a batch of everything due in that time slot in a single action. Teiro records each outcome as given, refused, withheld, self-administered, not supplied, or missed. A dose that has already been recorded cannot be recorded again for the same medication and time slot, so a support worker cannot accidentally double up.
Sign a Webster pack slot once, cover the whole slot
Dose administration aids, Webster packs in common usage, are set up as an entity in Teiro with real pack slots, not free text. When a support worker signs a Webster pack slot, Teiro records the administration against every medication packed into that slot in one action. A carer working through a client's morning pack is not signing five separate lines for one physical pocket of tablets.
PRN medications carry their own trigger and effect
Each PRN medication is set up with what it is for and what a support worker should watch for. When it is given, the entry records the trigger and the effect, and the day's dose count is visible against the medication so a support worker and a reviewing coordinator can both see how many times it has been given that day.
Schedule 8 and other controlled drugs get their own handling
Medications carry a schedule classification, general, S4, S4D, or S8. An S8 entry requires the stepped-up biometric or PIN confirmation described above. A witness can also be recorded, present in person, by phone, or noted as not required under the client's care plan, and every controlled drug entry creates its own audit activity record. The witness is optional; the signature on the entry itself is not, on any schedule.
A refused or missed dose does not just disappear
Medication prompts, the softer step before an outright refusal or an administration, move through a workflow from recorded to flagged to reviewed. A refused dose, an inability to take it, or a partially taken dose auto-flags for review, and a coordinator or clinical lead gets a notification rather than finding out from a shift note days later.
Why this is different
Dose administration aids are how a lot of Australian community and aged care actually runs
A large share of Australian community and aged care clients have their regular medications packed into a Webster pack, a dose administration aid, by a pharmacy: one pocket per time slot, several medications to a pocket. Software built around a US long-term-care eMAR model treats every medication as its own line to sign, because that is how a US med cart works. It is not how a Webster pack works.
Teiro models the pack itself as a record, with real pack slots tied to the medications packed into them. A support worker signs the slot once, and that one signature is recorded against every medication in it. The record still shows exactly what was in the slot and what the outcome was for each medication, it is just not five separate taps for one physical pocket of tablets. Read more in Webster packs and dose administration aids: what the record has to show.
What the record has to show, and what Teiro does not do
Teiro is medication administration software, not a clinical decision-making system. It gives every dose a time-stamped, signed record: who administered it, when, and what the outcome was, alongside the schedule classification and, for controlled drugs, an optional witness and its own audit trail entry. That record is what a coordinator, a pharmacist, or an auditor needs to see that medication was managed the way it was supposed to be.
What it does not do: it does not decide who is legally permitted to administer a medication in your state or territory, it does not maintain a Schedule 8 drug register or run stock balance reconciliation, and it does not enforce a maximum PRN dose in a 24-hour period on your support worker’s behalf. Those questions sit with your organisation’s own policies, your pharmacist, and your state or territory regulator. See who can administer medication in NDIS and aged care for how that question actually gets answered.
Medication management also sits alongside your organisation’s obligations under the Aged Care Quality Standards and the NDIS Practice Standards. Teiro gives you the record those obligations require you to be able to produce; it does not replace your policies or your clinical governance.
PRN medication and restrictive practices
A PRN medication given to influence a person’s behaviour, rather than to treat a diagnosed condition, can be a chemical restraint and a restrictive practice. Teiro records what a PRN dose was given for and its effect, which is the documentation a reviewer needs, but whether a specific PRN use is a restrictive practice, and whether its use is reportable, is a clinical and regulatory question, not a software one. If you support aged care clients under a behaviour support plan, see restrictive practices and SIRS: what you need to report.
Frequently asked questions
Is there medication management software for NDIS and aged care providers in Australia?
Yes. Teiro is care workforce software for Australian NDIS and aged care providers with a built-in digital medication administration record: monthly and daily MAR views, single and batch dose administration, PRN tracking, controlled drug handling with a two-tier signature, and Webster pack slot signing.
Does Teiro support Webster packs?
Yes. A Webster pack, a dose administration aid, is a first-class record in Teiro with real pack slots. Signing a pack slot as given records the administration against every medication packed into that slot in one action, instead of one line at a time.
Does every medication entry need a signature, even if the dose was not given?
Yes. Every entry, whether the outcome is given, refused, withheld, self-administered, not supplied, or missed, is signed. The signature confirms who made the entry and when, the same way a carer initials every box on a paper MAR, not just the boxes where a dose was given.
How does Teiro handle Schedule 8 (S8) and other controlled drugs?
Medications carry a schedule classification (general, S4, S4D, or S8). An S8 entry requires a fresh biometric confirmation each time rather than a one-tap saved signature, falling back to an in-app PIN where biometrics are not available. A witness can be recorded (present in person, by phone, or noted as not required under the client’s care plan), but the witness is optional; it is never a condition for saving the entry. Every controlled drug entry also creates its own audit trail record. Teiro does not maintain a Schedule 8 register or run stock reconciliation.
Does Teiro stop a support worker giving a PRN dose too soon after the last one?
No. Teiro records how many times a PRN medication has been given that day and what each dose was for, so a support worker and a reviewing coordinator can see the day’s history, but it does not block or enforce a minimum interval or a maximum dose in a 24-hour period. That judgement stays with the support worker, the medication management plan, and your clinical policies.
Can a medication entry be backdated?
Only within a short window: an entry can be recorded for today or, at the latest, the day before. It cannot be recorded ahead of time and it cannot be used to backfill a record from further in the past. This keeps the record close to when the dose actually happened rather than being reconstructed after the fact.
Who can record a medication administration in Teiro?
Recording is permission-gated to roles that actually deliver or oversee support: carer, team leader, scheduler, coordinator, and admin roles. Billing-only roles cannot record a medication administration. Who is legally permitted to administer a specific medication is a separate, state and territory-specific question that Teiro does not decide; see who can administer medication in NDIS and aged care.
How is this different from competency tracking or Medication Administration as a credential?
Competency tracking covers whether a worker holds a medication administration credential and enforces it at the point of assignment. This page covers what happens once a worker is on the visit: the actual medication administration record, dose by dose. The two work together, one checks who is qualified to be there, the other is the record of what happened while they were.
Related guides and features
Webster packs and dose administration aids: what the record has to show
How pack-slot signing works and what still has to be documented for each medication in the pack.
What a medication administration record must contain
The elements an auditor or pharmacist expects to see in a compliant MAR.
Who can administer medication in NDIS and aged care
Why this is a state and territory legislative question, not a national rule, and how providers document it.
Competency tracking
Track the medication administration credential itself and enforce it at shift assignment.
Compliance and qualification tracking
The wider credential register and audit-ready reporting medication sits alongside.
Restrictive practices and SIRS
When a PRN psychotropic dose is a restrictive practice, and when its use is reportable.
See the medication record live
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