Software Comparison
Teiro vs ShiftCare: an honest comparison for NDIS providers
Last updated
ShiftCare is the broader platform of the two. Its website lists rostering, a full worker app, SCHADS award interpretation, mileage tracking, care plans and goals, direct PRODA claims, Support at Home claiming and AI tools, with some of these on its higher plans. Teiro puts participant records, the roster and credential checks in one system, and it is free for your first 5 active users. Teiro also records worked hours for your payroll system and builds the bulk payment request file for myplace.
This page is written for providers who are evaluating both platforms. Competitor details are from each vendor’s own website, checked 30 October 2026. Where ShiftCare’s site is silent on something, we say so rather than guess.
ShiftCare pricing in 2026
ShiftCare pricing, checked 30 October 2026
ShiftCare publishes per-user pricing: Basic $8 billed annually or $9 billed monthly, Professional $13 annually or $15 monthly, and Premium $20 annually or $25 monthly, per user per month in AUD ex GST, with a five-staff minimum and $0.10 per SMS (source: shiftcare.com/pricing, checked 30 October 2026).
shiftcare.com/pricing Vendors change prices. Confirm on their site before you decide.
ShiftCare charges per user per month on four plans. Paying annually is cheaper than paying monthly on every published plan. Enterprise, listed from 250 staff, has no published price.
The per-user rate is not the whole bill. ShiftCare lists a five-staff minimum on every plan, $0.10 per SMS, and separately priced add-ons (for example HR at $2 and Certifications at $3 per user per month). It offers a seven-day free trial with no credit card.
Teiro Standard gives you your first 5 active users free, then $9 per active user per month. A 10-user organisation pays for 5 seats, $45 a month, against $80 to $250 on ShiftCare’s published per-user rates (10 users at $8 to $25). ShiftCare Basic billed annually is cheaper in total once you pass 45 active users (the two are level at 45, and ShiftCare is cheaper from 46), so at larger sizes the right question is which ShiftCare plan holds what you need.
Teiro’s own prices are on the pricing page. For every vendor side by side, see NDIS software pricing compared.
Feature comparison
The table sets out what ShiftCare’s website says and what Teiro does, for the areas providers ask about most when comparing NDIS workforce management platforms.
| Feature | ShiftCare | Teiro |
|---|---|---|
| Rostering | Scheduler with group rosters, recurring shifts, a job board for vacant shifts, SmartMatch carer matching and SIL rostering (Premium). | Required competencies are set per client and checked at the point of assignment. Services map to NDIS line items for billing. |
| SCHADS award pay | SCHADS award interpretation is listed on the Premium plan, along with shift costing and margin (Australia only). Payroll goes through PayCat and Employment Hero integrations. | Records worked shifts and hours, warns on minimum rest between shifts and exports shift times to your payroll system. |
| Participant records and care notes | Progress notes, custom forms and document management on every plan. Care plans and goals, and eMAR medication tracking, are on Premium. A Family Portal is included with Premium. | Participant records are in the same system as the roster. Care plan structure, a communication timeline and support history sit alongside scheduling without a separate module. |
| Workforce credentials | Compliance tracking with document uploads and expiring compliance surfaced. A Certifications training add-on is $3 per user per month. | 10 credential types are built in (including Worker Screening, Working with Children Check, Police Check, First Aid and CPR), and organisations can add their own. Expiry alerts default to 90, 30 and 7 days and the expiry day. Expired credentials are flagged in the assignment picker. |
| Reporting | Business reporting from the Professional plan, plus dashboards. | Workforce qualification reports, spend tracked against each service agreement from billed services, and shift records structured for export. |
| Mobile carer app | GPS-verified clock in and out, offline use, progress notes, forms, mileage and AI note transcription, on every plan. | Mobile-first design. Shift details, check-in and out, shift notes, medication administration, trip logging, incident reporting, and document capture from the field. |
| NDIS billing and claiming | Bulk invoicing and NDIS claim files for upload to PRODA (Professional), and direct NDIA claims through a PRODA integration (Premium). Support at Home claiming runs through a quickclaim integration. Xero, MYOB and QuickBooks Online are on every plan. | NDIS billing included: line item mapping, service agreement tracking with spend tracked against each service agreement from billed services, and claim management. Builds the bulk payment request file from your billing run, ready to upload to myplace. Billing holds catch problems before submission. |
| Pricing model | Per user per month, $8 to $25 depending on plan and billing period, with a five-staff minimum. Enterprise (from 250 staff) has no published price. | Free for your first 5 active users (full platform, no trial expiry). $9 per active user per month after that. A 10-user organisation pays for 5 seats ($45/month). |
| Kilometre tracking | Mileage Tracking is a listed feature. Hours, expenses, mileage and allowances are on Basic, and split mileage and verification on Premium. | Carers log trips from the phone, choosing a trip type (travel to client, transporting a client, errand). Distance is a mapped driving distance between addresses, which can be edited or typed from the odometer. Coordinators approve trips individually or in a batch. |
| Aged care and Support at Home | A dedicated Support at Home page. The Support at Home add-on is $5 per client per month, on Premium and Enterprise only. | Built for disability support and home care providers. For Support at Home claiming, talk to us about your requirements first. |
Competitor details are from each vendor’s own website, checked 30 October 2026. Features change; verify directly with each vendor.
Where ShiftCare is strong
ShiftCare’s website says it is trusted by more than 8,000 providers worldwide, and it serves NDIS, aged care, allied health and support coordination providers. These are the areas where it does more than Teiro:
SCHADS award interpretation, mileage and payroll
ShiftCare lists SCHADS award interpretation on Premium, and timesheets, mileage and allowances on every plan. Payroll runs through PayCat and Employment Hero integrations. Teiro does not calculate pay or run payroll; it exports shift records to your payroll system.
Direct PRODA claims and Support at Home
Professional includes NDIS claim files you upload to PRODA, and Premium adds direct NDIA claims through a PRODA integration. ShiftCare also has a Support at Home page, with claiming through a quickclaim integration. Teiro builds a bulk payment request file for upload to myplace and does not submit directly to PRODA or PACE.
A full worker app and a family app
The ShiftCare worker app does GPS-verified clock in and out, works offline, and handles progress notes, forms, mileage and AI note transcription. Premium adds a Family Portal so families see the schedule on their own phone.
Care plans, goals and eMAR
Premium lists care plans and goals, and eMAR medication tracking where carers mark doses completed, missed, refused or wasted.
Rostering tools, accounting integrations and AI
ShiftCare lists a job board for vacant shifts, SmartMatch carer matching, SIL rostering, and Xero, MYOB and QuickBooks Online on every plan. It also lists AI Signals across care, roster, invoice and inbox, and a connector that links ShiftCare to Claude or ChatGPT.
Where Teiro is different
These are the differences in how the two platforms handle the records, credentials and travel side of the work. They do not cover the areas above where ShiftCare offers more.
Participant records integrated with the roster
In Teiro, the participant’s care record and their schedule are the same system. Support history, communication timeline, care plan structure, and rostering are in one place, with no separate module to open. When a coordinator is filling a shift, the participant’s preferences, exclusions, and support requirements are visible in the same workflow.
Credential checks at the point of assignment
Teiro has 10 credential types built in, including Worker Screening, Working with Children Check, Police Check, First Aid and CPR, and organisations can add their own. Required competencies are set per client. Expired or missing credentials are flagged in the assignment picker so a coordinator sees them before assigning. Expiry alerts default to 90, 30 and 7 days and the expiry day. When a specific carer is excluded from a specific client for safety reasons, that carer is shown locked in the assignment picker with the reason, and cannot be assigned.
Trip logging with coordinator approval
Carers log each trip from the phone and choose one of three trip types. Coordinators see pending trips grouped by worker and approve them individually or in a batch. Every approval is stamped with who approved it and when, and approved trips lock from carer editing. ShiftCare also tracks mileage, with split mileage and verification on Premium.
Switching from ShiftCare: what to expect
Switching platforms has a real cost. Any coordinator who has been through it knows this. Here is an honest picture of what the transition involves and where Teiro helps.
Data migration
Our team carries out the migration for you, working from your ShiftCare exports, and agrees what comes across before go-live, not after. There is no self-serve CSV import for clients and workers, so the migration is scheduled with us.
Carer app onboarding
Carers who are used to the ShiftCare app will need to download and learn the Teiro app. This is the real friction point in any platform switch. The daily workflow is to view your shifts, check in and out, and report incidents. We provide onboarding materials you can share directly with your team.
Payroll compatibility
Teiro exports shift records for your payroll team or external payroll system. It has no direct payroll or accounting integrations. If your payroll workflow depends on ShiftCare’s integrations with PayCat, Employment Hero, Xero or MYOB, this is worth discussing before you commit to a switch.
Coordinator learning curve
Coordinators familiar with ShiftCare will find Teiro’s scheduling board familiar in concept. The interface is different, so plan time for your coordinators to learn it before the first live roster.
Timing the switch
The easiest time to switch is at the start of a new billing period or after a registration renewal. Switching mid-quarter creates reconciliation work. Running both platforms in parallel for a few weeks is one way to manage the transition, and we can support it.
Before you switch, it is worth reading these on their own terms: Teiro's reporting and CSV exports, automated NDIS claims, and the the mobile app coordinators roll out to carers. Check the pricing page, or see how ShiftCare compares to CareMaster if CareMaster is also on your shortlist.
Questions coordinators ask before switching
Can Teiro import my data from ShiftCare?
Yes. Our team moves your client and worker records across for you, working from your ShiftCare exports. We agree what comes across before you commit, so there are no surprises on go-live day. Contact us with your current setup and we will give you a realistic picture of what migration involves for your organisation.
Is the ShiftCare mobile app better than Teiro's?
ShiftCare's worker app is full-featured: GPS-verified clock in and out, offline use, progress notes, forms, mileage and AI note transcription, on every plan (source: shiftcare.com, checked 30 October 2026). Teiro's mobile app covers shift details, check-in and out, shift notes, medication administration, trip logging, incident reporting and document capture from the field. Carer app preference is subjective, so the best test is to put both in front of a few of your carers. We can set up a Teiro demo for that.
Does Teiro do NDIS billing like ShiftCare?
Partly. Teiro includes NDIS billing: shifts map to support categories and NDIS line items at rostering, spend is tracked against each service agreement from billed services, and claim management runs from draft to submitted to paid. Teiro builds the bulk payment request file from your billing run, ready to upload to myplace, and billing holds catch problems before submission. ShiftCare Premium lists direct NDIA claims through a PRODA integration, and ShiftCare lists Xero, MYOB and QuickBooks Online on every plan (source: shiftcare.com, checked 30 October 2026). If your organisation relies on one of those accounting integrations, discuss it with us before switching.
Will my carers need training on the new app?
A brief orientation, yes. The core daily workflow is simple: view your upcoming shifts, check in when you arrive, check out when you leave, and report anything that needs reporting. We provide onboarding guides you can share directly with your team.
Is Teiro more expensive than ShiftCare?
Teiro is free for your first 5 active users. That is the full platform with no trial expiry and no credit card required. Beyond 5, it is $9 per active user per month, a 10-user organisation pays for 5 seats ($45/month), not 10. ShiftCare also charges per user, from $8 to $25 per user per month depending on plan and billing period, with a five-staff minimum (source: shiftcare.com/pricing, checked 30 October 2026). The cost comparison for your specific organisation depends on headcount and which ShiftCare plan you are on. We are transparent about pricing at teiro.com.au/pricing. There is no quote-only tier.
Security and data protection
You hold health information about the people you support, so where it lives and who can reach it matters as much as the features. Here is what Teiro does today, followed by the questions worth putting to every vendor on your shortlist.
What Teiro does
- Data stored in AWS Sydney (ap-southeast-2) for every customer, by default
- Security management system aligned to ISO/IEC 27001:2022, all 93 controls assessed (certification in progress)
- Two-factor authentication available to every account
- TLS 1.2+ in transit; uploaded files encrypted at rest (AES-256) and malware scanned
- Organisation isolation and role-based access, checked by penetration testing
- Daily backups kept 30 days, point-in-time recovery, tested restores
- Incident response aligned to the Notifiable Data Breaches scheme
Ask every vendor
- Where is our data stored, and is that the default or a paid option?
- Is the security management system certified, or aligned to a standard? Ask for the scope and the date.
- Is two-factor authentication available to all users, or only some plans?
- How is one customer's data separated from another's, and how was that tested?
- How are uploaded documents protected, and what is the breach notification process?
- Hosted in AustraliaAWS Sydney
- Aligned to ISO 27001Certification in progress
- Two-factor authenticationAvailable to every customer
- Penetration testedPlus weekly automated control audit
Full detail on the Teiro security page. We are aligned to ISO 27001 and working towards formal certification; we do not claim it today.
See how your ShiftCare roster maps across
Book a demo and bring your current ShiftCare setup. We will walk through how your participants, workers, and qualification records would look in Teiro, and show you the credential checks in a live roster.
No pressure. No commitment. If Teiro is not the right fit for your organisation, we will tell you.
Running a small team? Free for under 5 users - no credit card, no time limit.