Software Comparison
Teiro vs ShiftCare: an honest comparison for NDIS providers
This page is written for providers who are actively evaluating both platforms. It is based on conversations with coordinators who have used ShiftCare, run their own NDIS organisations, and moved to Teiro. We have tried to represent both products fairly.
ShiftCare is a mature, functional platform used by many Australian NDIS providers. It is not a bad product. The differences that matter come down to where each platform puts its depth: ShiftCare is built primarily around rostering and invoicing; Teiro is built around the full NDIS operational layer, with participant records, workforce qualifications, and SCHADS accuracy integrated into the scheduling workflow rather than bolted alongside it.
Feature comparison
The table below reflects what coordinators and operations managers have told us matters most when comparing NDIS workforce management platforms. Ticks in a column do not mean the implementations are equivalent; the notes explain the differences.
| Feature | ShiftCare | Teiro |
|---|---|---|
| NDIS rostering | Functional. Shift offer and bid works well for availability-based filling. | NDIS-specific: Worker Screening status, support ratios, participant continuity, and line item mapping at point of assignment. |
| SCHADS Award compliance | Covers standard penalty rates. Some coordinators moving from ShiftCare have flagged SCHADS edge cases (broken shifts, casual public holiday rates at 275% with loading embedded, and sleepover allowances) as error-prone in their previous setup. | SCHADS calculations run at the rostering layer: broken shifts, sleepovers, Saturday, Sunday, public holidays. Casual public holiday rate is 275% with loading embedded, not 250% plus loading added on top. |
| Participant records and care notes | Document storage and basic care notes. Rostering-first design; participant records are functional but limited for goal tracking or care plan structure, as reported by coordinators who have moved between platforms. | Participant records are in the same system as the roster. Care plan structure, communication timeline, and support history sit alongside scheduling without a separate module. |
| Workforce qualifications tracking | Document storage with expiry tracking and alerts for key credentials. | 14+ credential types tracked including NDIS Worker Orientation Module, vehicle registration and insurance, visa expiry, and disability-specific training. Enforcement blocks rostering for expired credentials. |
| Reporting flexibility | Standard reports. Coordinators commonly report needing to export to spreadsheets for customised views. | Workforce qualification reports, budget tracking across support categories, and shift records structured for export. More flexible reporting in development. |
| Mobile carer app | Functional. Most carers accept it. Shift confirmation, availability, and basic notes. | Mobile-first design. Shift details, check-in and out, incident reporting, and document capture from the field. |
| NDIS billing | Plan-managed, self-managed, and NDIA-managed invoicing (PACE/PRODA bulk uploads). Xero and MYOB integrations are mature. | NDIS billing included: line item mapping, service agreement tracking, claim management, and budget dashboards. Payroll integrations in development. |
| Pricing model | Per-user subscription. Accessible pricing for small providers. Can become expensive at scale. | Free for 5 or fewer active users (full platform, no trial expiry). Per-user pricing above that. |
Information based on publicly available product documentation and coordinator feedback as of May 2026. Features change; verify directly with each vendor.
Where ShiftCare is strong
ShiftCare has been in the Australian disability care market for a long time. It is widely used and broadly functional. If you are evaluating both platforms honestly, these are the areas where ShiftCare has genuine strengths:
Established and broadly adopted
ShiftCare has a large user base in Australian disability and aged care. If your organisation is already using it, your coordinators know the workflow. Switching has a real cost.
Fast to get started
Small providers report being functional in ShiftCare quickly. Onboarding is straightforward and the interface is familiar to most coordinators after a short learning period.
Xero and MYOB integrations
ShiftCare’s integrations with Xero and MYOB are mature and used in production by many providers. If your payroll workflow depends on one of these, that integration is real and functional.
Shift offer and bid workflow
ShiftCare’s shift offer feature works well for availability-based filling. Carers can bid on open shifts. For organisations that rely heavily on casual pools, this is a functional feature.
Simple NDIS invoicing for small providers
For plan-managed and self-managed participants, ShiftCare’s invoicing is straightforward and covers most common scenarios. Providers running small, low-complexity NDIS operations often find it sufficient.
Where Teiro is different
These are specific, verifiable differences based on how the two platforms handle NDIS-specific requirements. They are not claims about features ShiftCare lacks entirely, but about where each platform puts its depth.
SCHADS Award accuracy at the rostering layer
SCHADS penalty rate calculations for broken shifts, sleepovers, and public holidays are handled inside Teiro at the point of rostering. The loaded cost of a shift is visible before you confirm it. Coordinators who have switched to Teiro have flagged certain SCHADS edge cases: casual public holiday rates (275% with loading embedded, not 250% plus 25% on top), broken shift allowances, and sleepover disturbance pay, as areas where their previous tooling required manual cross-checks. Teiro models these at the rostering layer so the correct rate is applied before the shift is confirmed, not reconciled afterwards.
Participant records integrated with the roster
In Teiro, the participant’s care record and their schedule are the same system. Support history, communication timeline, care plan structure, and rostering are in one place. There is no separate CRM module to open. When a coordinator is filling a shift, the participant’s relevant preferences, exclusions, and support requirements are visible in the same workflow. ShiftCare has document storage and basic care notes, but the depth of participant record integration is not the same.
Qualification enforcement at the point of assignment
When a carer’s NDIS Worker Screening Check or required qualification has lapsed, Teiro excludes them from assignment suggestions before the coordinator sees the list. The enforcement happens at rostering, not as a separate compliance review. For high-intensity supports, the required competency assessments are checked at the same step. A carer without the right credentials for a particular support type cannot be assigned without the system flagging it.
Workforce qualifications register with full credential depth
Teiro tracks 14+ credential types including the NDIS Worker Orientation Module (mandatory, certificate stored on file), Code of Conduct acknowledgement, vehicle registration and insurance, visa expiry for workers on temporary visas, Working with Children Check, and disability-specific training modules for complex support types. Expiry alerts fire at 60, 30, and 7 days. The audit trail records when an alert was triggered, who was notified, and what roster action followed.
Switching from ShiftCare: what to expect
Switching platforms has a real cost. Any coordinator who has been through it knows this. Here is an honest picture of what the transition involves and where Teiro helps.
Data migration
Teiro provides migration support for organisations moving from ShiftCare. Participant records, worker records, and credential data can be imported. The complexity depends on how your ShiftCare data is structured. We work with you on the migration before go-live, not after.
Carer app onboarding
Carers who are used to the ShiftCare app will need to download and learn the Teiro app. This is the real friction point in any platform switch. Teiro’s carer app is designed to be straightforward for daily use: view your shifts, check in and out, report incidents. Most carers are comfortable within a week. We provide onboarding materials you can share directly with your team.
Payroll compatibility
Teiro exports structured shift records including SCHADS-calculated penalty rates for your payroll team or external payroll system. Direct integrations with payroll platforms are in development. If your payroll workflow depends on a direct ShiftCare-to-Xero integration, this is worth discussing before you commit to a switch.
Coordinator learning curve
Coordinators familiar with ShiftCare will find Teiro’s scheduling board intuitive. The concepts are the same; the interface is different. Most organisations are running live rosters in Teiro within three to five days of setup. Teiro onboarding includes hands-on setup support at no extra cost.
Timing the switch
The easiest time to switch is at the start of a new billing period or after a registration renewal. Switching mid-quarter creates reconciliation work. Many organisations run both platforms in parallel for two to four weeks during transition. We support this approach.
Questions coordinators ask before switching
Can Teiro import my data from ShiftCare?
Yes. Teiro provides migration support for ShiftCare exports. Participant records, worker profiles, and credential data are importable. The level of effort depends on how your data is structured in ShiftCare. We discuss this before you commit so there are no surprises on go-live day. Contact us with your current setup and we will give you a realistic picture of what migration involves for your organisation.
Is the ShiftCare mobile app better than Teiro’s?
They are comparable for day-to-day carer use. ShiftCare’s app is mature and carers who have used it for a while are used to it. Teiro’s mobile app is designed with a mobile-first approach and includes incident reporting and document capture from the field. The honest answer is that carer app preference is subjective and the best way to assess it is to put it in front of a few of your carers during a demo. We can set that up.
Does Teiro do NDIS billing like ShiftCare?
Yes. Teiro includes NDIS billing: shifts map to support categories and NDIS line items at rostering, service agreement budgets are tracked, claim management runs from draft to submitted to paid, and short-notice cancellation claim lines are generated automatically. Direct Xero and MYOB integrations are in development. If your organisation relies on a live ShiftCare-to-Xero payroll flow, this is a gap to discuss before switching. Billing exports are available now; the native integrations are not yet live.
Will my carers need training on the new app?
A brief orientation, yes. Most carers are comfortable with Teiro’s mobile app within a few shifts. The core daily workflow is simple: view your upcoming shifts, check in when you arrive, check out when you leave, report anything that needs reporting. We provide onboarding guides you can share directly with your team. For carers who are less confident with apps, the straightforward interface tends to be a plus rather than a barrier.
Is Teiro more expensive than ShiftCare?
Teiro is free for organisations with 5 or fewer active users. That is the full platform with no trial expiry and no credit card required. For larger organisations, Teiro uses per-user pricing. ShiftCare also uses per-user pricing and is accessible for small providers. The cost comparison for your specific organisation depends on headcount and which ShiftCare plan you are on. We are transparent about pricing at teiro.com.au/pricing. There is no quote-only tier.
See how your ShiftCare roster maps across
Book a demo and bring your current ShiftCare setup. We will walk through how your participants, workers, and qualification records would look in Teiro, and show you the SCHADS calculations and qualification enforcement in a live roster.
No pressure. No commitment. If Teiro is not the right fit for your organisation, we will tell you.