Software Comparison
Teiro vs Brevity: what Australian disability support providers should know
Last updated
Brevity covers more of the funding and claiming side than Teiro does. It lists NDIS bulk claims, a live NDIS API and PACE/PRODA connection for plan management, a Support at Home product, and CHSP and DEX reporting, and says over 1000 providers use it. Teiro is a care workforce CRM: rostering, a carer app, customer records and credential tracking, with published per-user pricing. Teiro also records worked hours for your payroll system and builds the bulk payment request file for myplace.
This page is for providers actively evaluating both platforms. We have tried to represent Brevity fairly, including where it is the stronger choice.
Competitor details are from each vendor’s own website, checked 30 October 2026. Where Brevity’s site is silent on something, we say so rather than guess.
Brevity pricing in 2026
Brevity pricing, checked 30 October 2026
Brevity publishes per-client pricing with a 10-client minimum: Lite at $4.49 per client per month billed annually or $4.99 month to month (no setup fee), and Business at $6.49 annually or $6.99 month to month (setup fee applies), excluding GST, with Enterprise on application (source: brevity.com.au/pricing, checked 30 October 2026).
brevity.com.au/pricing Vendors change prices. Confirm on their site before you decide.
Brevity charges per client, not per staff member, with a 10-client minimum. On annual billing, Lite is $4.49 per client per month (from $44.90 a month) with no setup fee, and Business is $6.49 (from $64.90 a month) with a setup fee that is not published. Month to month, Lite is $4.99 and Business is $6.99. Enterprise is price on application. Prices exclude GST.
Worked example at the annual rate: thirty clients on Lite is $134.70 a month (30 × $4.49), and on Business it is $194.70. Month to month the same thirty clients cost $149.70 on Lite and $209.70 on Business. Brevity’s bill follows your client numbers, while Teiro’s follows your active staff, so which is cheaper depends on your ratio. An organisation with many staff and few clients can pay less on Brevity. A Teiro organisation with 10 active users pays for 5 seats, $45 a month, whatever the client count.
Teiro’s own prices are on the pricing page. For every vendor side by side, see NDIS software pricing compared.
Feature comparison
The table below covers the dimensions that matter most when comparing NDIS workforce management platforms. Notes explain the differences, and say where a vendor’s site does not state something.
| Feature | Brevity | Teiro |
|---|---|---|
| Rostering | Brevity lists rostering and a mobile app, with group rostering on its Business plan. | NDIS-specific rostering: drag-and-drop scheduling board, Worker Screening status, participant continuity, and line-item mapping surfaced at assignment. Required competencies are set per client. Missing or expired qualifications are flagged at assignment by default, and a strict mode that blocks the assignment can be switched on for your organisation. |
| SCHADS Award | Brevity's site does not state award interpretation. It lists timesheets, leave and HR tracking, with payroll data syncing to accounting software. | Records worked shifts and hours and exports them to your payroll system. |
| Apps | Brevity lists staff, client and support coordinator apps, and a participant app portal on its plan management product. | Mobile app for support workers: today's jobs, GPS check-in and check-out, incident reporting and document capture. |
| Participant records | Client records include medical history. Brevity does not state care plan versioning on the pages we checked. | Participant records sit in the same system as the roster: versioned support plans with recorded agreement, review tracking, PDF export, tasks matched to each shift, and a communication timeline. |
| Qualifications tracking | Staff compliance check and leave, with training, qualifications, certifications, expiry dates and background checks tracked. | 10 system competency types are built in and you can add your own. Expiry alerts default to 90 days, 30 days, 7 days and the expiry day. Required competencies are set per client and checked at every assignment: warn mode by default, with strict mode hard-blocking missing requirements. |
| Incident reporting | Incident Management is included from the Lite plan. | Incident reporting in the carer app, with the record held against the customer. |
| NDIS billing | NDIS Bulk Claims on every plan. The NDIS API integration is listed under Enterprise, and the plan management product lists a live NDIS API and PACE sync with a PACE and PRODA live connection. Brevity also has a dedicated Support at Home product. | Billing lines are priced at the service agreement's agreed rate, with claim management from draft to paid. Builds the bulk payment request CSV from your billing run, ready to upload to myplace. Billing holds catch problems before submission. |
| Pricing model | Per client, not per user. Lite is $4.49 per client per month billed annually ($4.99 month to month); Business is $6.49 annually ($6.99 month to month). 10-client minimum, excluding GST, Enterprise on application. | Free for your first 5 active users (full platform, no trial expiry, no credit card required). $9 per active user per month after that. A 10-user organisation pays for 5 seats ($45/month). |
| Kilometre tracking | Brevity's site does not mention kilometre tracking on the pages we checked. | Built into the carer app: the Google Maps driving distance between two addresses (editable) or an odometer reading, trip type selection (travel to client, client transport, errand), odometer photo capture, and coordinator approval of trips, individually or in a batch. |
Brevity details are from brevity.com.au, checked 30 October 2026. Features change; verify directly with the vendor.
Where Brevity is stronger
Brevity covers more ground on claiming, funding and plan management:
Claiming and funding
Brevity lists NDIS bulk claims on every plan, an NDIS API integration on Enterprise, and a plan management product with a live connection to NDIS, PACE and PRODA. Teiro builds a bulk payment request file for upload to myplace and does not submit through the PRODA or PACE APIs.
Support at Home and aged care reporting
Brevity has a dedicated Support at Home product with quarterly budgets and rollover, itemised claiming, contributions and automated monthly statements. It also lists CHSP and DEX reporting.
Plan managers and coordinators
Brevity serves plan management and support coordination, with participant and support coordinator portals. Teiro is built for direct support providers and is not a plan management product.
Certification and scale
Brevity says it is ISO 27001 certified and trusted by over 1000 aged care and disability providers across Australia. It also lists Xero, MYOB and QuickBooks integration, noting that additional setup charges may apply.
Where Teiro is different
These differences come from where each platform puts its depth. Brevity has the claiming side. Teiro puts its depth in the workforce.
Mobile app built for the field
Teiro's mobile app is built for support workers in the field: today’s jobs, GPS check-in and out, incident reporting and document capture. Brevity also lists a staff app, so the question is which one your own workers find easier. We recommend testing any carer app with a group of your own workers before committing.
Safeguarding exclusions enforced at assignment
When a specific carer is excluded from a specific client for safety reasons, Teiro shows them locked in the assignment picker with the reason, and they cannot be assigned. Missing or expired qualifications are flagged at assignment by default, and a strict mode that blocks the assignment can be switched on for your organisation.
Participant records integrated with the roster
In Teiro, the participant's care record and their schedule are the same system. Support history, communication timeline, and versioned support plans with recorded agreement, review tracking, PDF export and tasks matched to each shift sit alongside rostering in a single workflow.
Switching from Brevity: what to expect
Switching platforms has a real cost. Here is what the transition involves.
Data migration
Our team moves your participant records, worker records and credential data across for you, and we agree the scope with you before go-live. There is no self-serve CSV import for clients and workers.
Carer app adoption
If your carers use Brevity's app today, they will need to adopt a new one. A large casual workforce takes time to move, so plan for a transition period before most of your support workers use the new app consistently.
Billing workflow changes
If your team has built its claims process around Brevity's bulk claims or API connection, moving to Teiro means relearning it. Teiro prices billing lines at the agreed service agreement rate, holds problem lines before submission, and builds a bulk payment request CSV for upload to myplace. Payroll runs through an export rather than a direct integration. Factor this into your timing if either is a hard requirement.
Coordinator familiarity
Coordinators who have used Brevity for a long time will have built workflow habits around it. We recommend starting with a smaller team and running in parallel before full cutover.
The differences above show up most in three places: the NDIS billing workflow, what the carer app does on shift, and credential and screening tracking. See what Teiro costs, or compare Teiro against CareMaster if that is also on your list.
Common questions
Is Brevity better for NDIS billing than Teiro?
Brevity does more on the claiming side. It lists NDIS bulk claims on every plan, an NDIS API integration on Enterprise, and a plan management product with a live PACE and PRODA connection. Teiro prices billing lines at the service agreement's agreed rate and builds the bulk payment request CSV for myplace, with billing holds before submission. If direct claim submission is a day-one requirement, discuss it with us before switching.
Our coordinators already know Brevity. Is switching worth it?
That depends on what problems you are trying to solve. If your main issues are carer app adoption, credential tracking or keeping participant records in the same system as the roster, the switch may be worth it. If your current operation runs smoothly on Brevity and your main concern is cost, run a proper cost comparison across your full workforce before deciding.
How does the pricing compare?
Brevity charges per client, not per user. Lite is $4.49 per client per month billed annually or $4.99 month to month, and Business is $6.49 annually or $6.99 month to month, with a 10-client minimum and excluding GST (source: brevity.com.au/pricing, checked 30 October 2026). Enterprise is on application. Teiro is free for your first 5 active users, then $9 per active user per month (a 10-user organisation pays for 5 seats, $45/month). The free tier is the full platform with no trial period or credit card requirement. For a direct comparison at your size, book a demo and we can walk through the numbers with you.
Can we trial Teiro without leaving Brevity?
Yes. Start with the free tier for up to 5 active users on a small team or program area. That gives you a production view of how Teiro works for your operation before you make a decision about a full migration.
Does Teiro work for home care as well as NDIS?
Teiro bills NDIS. If you also deliver aged care (Support at Home) or CHSP services, talk to us about your requirements first. We will tell you what Teiro covers for your setup before you commit.
Security and data protection
You hold health information about the people you support, so where it lives and who can reach it matters as much as the features. Here is what Teiro does today, followed by the questions worth putting to every vendor on your shortlist.
What Teiro does
- Data stored in AWS Sydney (ap-southeast-2) for every customer, by default
- Security management system aligned to ISO/IEC 27001:2022, all 93 controls assessed (certification in progress)
- Two-factor authentication available to every account
- TLS 1.2+ in transit; uploaded files encrypted at rest (AES-256) and malware scanned
- Organisation isolation and role-based access, checked by penetration testing
- Daily backups kept 30 days, point-in-time recovery, tested restores
- Incident response aligned to the Notifiable Data Breaches scheme
Ask every vendor
- Where is our data stored, and is that the default or a paid option?
- Is the security management system certified, or aligned to a standard? Ask for the scope and the date.
- Is two-factor authentication available to all users, or only some plans?
- How is one customer's data separated from another's, and how was that tested?
- How are uploaded documents protected, and what is the breach notification process?
- Hosted in AustraliaAWS Sydney
- Aligned to ISO 27001Certification in progress
- Two-factor authenticationAvailable to every customer
- Penetration testedPlus weekly automated control audit
Full detail on the Teiro security page. We are aligned to ISO 27001 and working towards formal certification; we do not claim it today.
See how Teiro compares in a demo
Book a 30-minute walkthrough. We will show you the scheduling board, the carer app and credential tracking in a live environment.
Running a small team? Free for under 5 users - no credit card, no time limit.