Software Comparison
Teiro vs Brevity: what Australian disability support providers should know
This page is for providers actively evaluating both platforms. It is written based on what coordinators and operations managers who have used Brevity have told us matters in practice. We have tried to represent Brevity fairly, including where it is genuinely strong.
Brevity is an established Australian NDIS platform with a real user base. It has been in the market long enough to have mature billing workflows and coordinators who know it well. The differences that matter come down to where each platform puts its depth: Brevity is a rostering and billing tool that covers the standard NDIS operational workflow; Teiro integrates participant records, SCHADS accuracy, and qualification enforcement directly into the rostering layer.
Feature comparison
The table below reflects what coordinators have told us matters most when comparing NDIS workforce management platforms. Notes explain the differences rather than just marking presence or absence of a feature.
| Feature | Brevity | Teiro |
|---|---|---|
| NDIS rostering | Functional. Brevity is primarily a rostering and scheduling platform, and this is its core strength. Shift management, availability management, and general scheduling work well. | NDIS-specific: Worker Screening status, qualification enforcement blocking assignment, participant continuity preferences, and support line item mapping at point of assignment. |
| SCHADS Award compliance | Standard penalty rate support. Some coordinators report needing to verify SCHADS edge cases (broken shifts, casual public holiday rates, sleepover disturbance pay) manually outside the system. | SCHADS calculations run at the rostering layer: broken shifts, sleepovers, Saturday, Sunday, public holidays, and the correct casual public holiday rate (275%, not 250% plus loading added separately). |
| Mobile carer app | A mobile app exists. The Brevity carer app has received mixed reviews in public feedback; worth evaluating directly with a few of your support workers before committing. Shift confirmation and availability work; incident capture and field documentation are more limited. | Mobile-first design. Shift details, GPS check-in and out, incident reporting, and document capture built for use in the field on a phone. |
| Participant records | Document storage and basic care notes. Rostering and participant records are functional but coordinators commonly report needing to manage participant information outside the system. | Participant records are in the same system as the roster. Care plan structure, communication timeline, and support history are alongside scheduling without a separate module. |
| Qualifications tracking | Credential storage with expiry tracking and alerts. Covers key NDIS and workforce credentials. | 14+ credential types tracked including NDIS Worker Screening Check (clearance number and expiry), NDIS Worker Orientation Module, Working with Children Checks (state-specific), vehicle registration and insurance, and visa expiry. Enforcement blocks rostering for expired credentials at the point of assignment. |
| Reporting flexibility | Standard built-in reports. Coordinators often report exporting to spreadsheets for custom analysis. Customisation within the platform is limited. | Workforce qualification reports, NDIS budget tracking, and shift records structured for export. More flexible reporting in active development. |
| NDIS billing | Billing and claiming are a genuine Brevity strength -- the platform handles plan-managed and self-managed invoicing, and the billing workflow is reasonably mature for providers with established processes. | NDIS billing included: line item mapping, service agreement tracking, claim management, and budget dashboards. Payroll integrations in development. |
| Pricing model | Subscription-based. Pricing is not publicly listed; quotes are provider-specific. Can be appropriate for medium-sized providers with established workflows. | Free for 5 or fewer active users (full platform, no trial expiry, no credit card required). Per-user pricing above that. |
Information based on publicly available product documentation and coordinator feedback as of May 2026. Features change; verify directly with each vendor.
Where Brevity is strong
Brevity has been in the Australian disability care market for a number of years and has built a real product. If you are evaluating honestly, these are the areas where Brevity has genuine strengths:
Established billing workflow
Brevity's NDIS billing capability is one of its strongest features. For providers with plan-managed and self-managed participants, the invoicing and claim workflow is reasonably mature. Coordinators who have used it for billing generally find it functional once set up.
Familiar to experienced coordinators
Brevity has enough market presence that coordinators who have worked in disability care for several years may have used it before. If your team includes people with Brevity experience, there is less retraining involved. That is a real switching cost worth factoring in.
Core rostering is functional
The scheduling and shift management side of Brevity works. Providers running standard NDIS support worker rosters with predictable shift patterns and established participants can manage daily operations in Brevity without needing extensive workarounds.
Established for medium-sized providers
Brevity's feature set and pricing model has been built around medium-sized NDIS providers with established operations. If that describes your organisation and you have standardised workflows, Brevity may fit adequately.
Where Teiro is different
These are specific differences based on where each platform puts its depth, not claims about features Brevity lacks entirely.
SCHADS accuracy at the rostering layer
SCHADS penalty rates for broken shifts, sleepovers, and public holidays are handled inside Teiro at the point of rostering -- before the shift is confirmed. The loaded cost of each shift is visible in the scheduling workflow. Providers moving from Brevity have flagged edge cases that required manual cross-checks in their previous setup, particularly the casual public holiday rate (275%, not 250% plus 25% separately) and broken shift allowances. Teiro models these at the rostering layer.
Mobile app built for the field
Carer app experience is one of the areas most commonly raised by coordinators who have moved from Brevity. Teiro's mobile app is built specifically for support workers in the field: GPS check-in and out, shift details, incident reporting, and document capture. App adoption with carers matters for compliance: if support workers are not checking in through the system, shift verification becomes a manual exercise. We recommend testing any carer app with a group of your own workers before committing.
Qualification enforcement at assignment
When a carer's NDIS Worker Screening Check or required credential has lapsed, Teiro excludes them from assignment before the coordinator sees the roster options. The enforcement happens at the point of scheduling, not in a separate compliance review. A carer without a valid credential for a particular support type cannot be assigned without the system flagging it first.
Participant records integrated with the roster
In Teiro, the participant's care record and their schedule are the same system. Support history, communication timeline, and care plan structure are alongside rostering in a single workflow. When a coordinator fills a shift, the participant's relevant preferences, exclusions, and support requirements are visible in the same screen.
Switching from Brevity: what to expect
Switching platforms has a real cost. Here is an honest account of what the transition involves.
Data migration
Teiro provides migration support for organisations moving from Brevity. Participant records, worker records, and credential data can be imported. We work through the migration before go-live, not after.
Carer app adoption
If your carers are using Brevity's mobile app today, they will need to adopt a new one regardless of which platform you move to. Teiro's onboarding materials are designed to minimise that friction, but a large casual workforce takes time to move. Plan for a transition period of two to four weeks before the majority of your support workers are consistently using the new app.
Billing workflow changes
Brevity's billing workflow is one of its stronger features, and if your team has built their claims process around it, moving to Teiro's billing layer requires relearning that workflow. Teiro's NDIS billing covers line item mapping, service agreements, claim management, and budget tracking -- but payroll integrations are still in development. Factor this into your timing if payroll integration is a hard requirement today.
Coordinator familiarity
Coordinators who have used Brevity for a long time will have built workflow habits around it. The learning curve for Teiro is not steep, but any platform change takes time. We recommend starting with a smaller team and running parallel for two to three weeks before full cutover.
Common questions
Is Brevity better for NDIS billing than Teiro?
Brevity's billing workflow is more mature and has been in production with more providers for longer. Teiro's NDIS billing is functional and handles line item mapping, service agreements, and claim management, but payroll integrations are still in development. If you are a provider where NDIS billing integration with an established payroll system is a day-one requirement, discuss this with us before switching.
Our coordinators already know Brevity. Is switching worth it?
That depends on what problems you are trying to solve. If your primary issues are with SCHADS accuracy, carer app adoption, qualification enforcement, or participant record integration, the switch may be worth it. If your current operation is running smoothly on Brevity and your main concern is cost, run a proper cost comparison across your full workforce including penalty rates before deciding.
How does the pricing compare?
Brevity's pricing is not publicly listed and is quoted on a provider-specific basis. Teiro is free for providers with 5 or fewer active users, with per-user pricing above that. The free tier is the full platform with no trial period or credit card requirement. For a direct comparison at your workforce size, book a demo and we can walk through the numbers with you.
Can we trial Teiro without leaving Brevity?
Yes. Start with the free tier for up to 5 active users on a small team or program area. That gives you a production view of how Teiro works for your operation before you make a decision about a full migration.
Does Teiro work for home care as well as NDIS?
Teiro is used by providers delivering both NDIS-funded and Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) / Support at Home funded services. The Support at Home program is replacing Home Care Packages for new participants from 1 July 2025, though existing HCP participants are transitioning across over time. Teiro handles these mixed funding environments. If you operate across NDIS and aged care home care, discuss the specifics of your setup in a demo.
See how Teiro compares in a demo
Book a 30-minute walkthrough with a coordinator who understands the NDIS operational layer. We will show you the rostering workflow, the carer app, and the qualification enforcement in a live environment.
Free for 5 or fewer active users. No credit card required.