Features
What Teiro does.
Scheduling, billing, compliance, carer communication, and client records - built together for Australian care providers, not bolted on after the fact.
Teiro covers the full day-to-day of running a care workforce: rostering, NDIS billing, carer compliance, participant records, communications, and incident reporting. Everything is connected -- so a qualification expiry shows up when you’re about to assign a shift, and completed shifts flow directly into your billing run without re-keying.
SCHEDULING
Fill shifts with confidence
Drag-and-drop scheduling board with availability overlays, qualification filters, conflict detection, and instant carer notifications.
- Live availability view
- Conflict detection before you publish
- Instant push notifications to carers
- Recurring job templates
- Roster history and change audit log
CARER APP
Your team in your pocket
Mobile-first app for carers on iOS and Android. Check in and out with GPS, log incidents, capture documents, and confirm shifts - all from the phone.
- GPS check-in / check-out
- Incident reporting with photo capture
- Document and photo upload
- Shift notes and client care plans
- Leave requests with approval workflow
GPS KILOMETRES
Every kilometre logged and approved
Carers log trips from the app with GPS route calculation, trip type selection, and odometer photo capture. Coordinators approve individually or in batch. Full audit trail for NDIS travel claims and SCHADS vehicle allowance compliance.
- GPS-assisted distance calculation
- Travel to client, client transport, and errand trip types
- Odometer photo capture and evidence upload
- Batch coordinator approvals
- Audit trail for NDIS and SCHADS compliance
COMPLIANCE
Audit-ready. Every day.
Qualification tracking, automated expiry alerts, and one-click audit reports. Built for the compliance reality of Australian disability support and aged care providers.
- Qualification profiles for every carer
- Automated 60/30/7-day expiry alerts
- Compliance cross-check at shift assignment
- Structured incident reporting
- Audit-ready reports on demand
COMPETENCY TRACKING
The right carer, every time. Automatically.
A competency catalogue, worker-held credentials, client-required competencies, and carer safeguarding rules, all checked the moment you assign a shift, not after.
- Client-level required competencies
- Preferred and must-have carers
- Hard safeguarding exclusions, soft preference flags
- Tiered assignment picker: eligible, missing, not available
- Date-aware expiry checked against the shift date
MEDICATION MANAGEMENT
Every dose signed. Every medication accounted for.
A digital MAR with single and batch dose administration, PRN tracking, and controlled drug handling that steps up to a fresh biometric or PIN confirmation. Webster pack medications are signed individually in one pass through the administer sheet, then the whole batch commits as one atomic write.
- Monthly and daily MAR views
- Webster pack medications, signed individually in one pass
- PRN doses recorded with trigger and effect
- Biometric or PIN step-up for S8 (no saved-signature shortcut)
- Every entry signed, given or not
COMMUNICATIONS
One channel for everything
SMS, email, and call logs - all linked to the shift and client record. No more communication scattered across WhatsApp, email, and phone.
- SMS and email from one place
- Broadcast to full team or filtered groups
- SMS delivery status tracking
- Every message logged against the shift
- Complete client communication history
BILLING
From shift to claim, in one place.
Generate billing runs from completed shifts, catch problematic claims before submission, send invoices to plan managers and participants, and reconcile payments, without leaving Teiro.
- NDIS claim-ready line items from completed shifts
- Automatic hold logic catches errors before submission
- Service agreement management per participant
- Invoices for plan-managed and self-managed participants
- NDIA bulk payment CSV export
- Payment reconciliation dashboard
INCIDENT REPORTING
Report it once, close it properly.
Report an incident from the shift or the client record in a few required fields. Coordinators review, confirm reportability to the NDIS Commission or ACQSC, record notifications, and close with an outcome.
- Reported from the shift or the client record
- A short set of required fields, not a form project
- Coordinator review and reportability decision
- NDIS Commission and ACQSC notifications recorded
- Full audit trail from report through to outcome
OVERNIGHT SHIFTS
A record of the night, not a guess about it.
Designate a shift as a sleepover or an active night, and the rostered carer can log every wake-up on it: when it happened, how long it ran, what woke them, and who they escalated to. One record per disruption, reviewed by a person.
- Sleepover and active night designation on the shift
- Set once on a recurring pattern, inherited by every night
- One record per wake-up, never a nightly total
- Nine vetted reasons, with escalation as its own field
- Which resident it was about, editable in a shared house
CLIENT RECORDS
One record. The whole story.
One client record for every contact, document, and progress note. Support workers add progress notes from the shift, and the previous visit's note sits right above the feed, so nothing gets re-asked or missed.
- Contacts, documents, and notes on one record
- Progress notes written from the shift
- Previous visit's note shown above the feed
- Chronological history for every client
- Care plan detail available to rostered workers
SERVICE AGREEMENTS
The agreement as data, not a PDF.
Service agreements as structured records, not a PDF in a filing cabinet: support items, agreed rates, budget allocations, and the funding management type, plus a documents library for signed agreements and consent forms.
- Support items and agreed rates per participant
- Budget allocations tracked against the agreement
- Funding management type recorded
- Documents library for signed agreements
- Consent forms stored against the client
SERVICE OFFERS
Fill an unassigned shift without the group text.
Offer an unassigned service to a tier of eligible carers, regular team, preferred carers, or everyone eligible, with an audience preview before anything sends and both resolution modes stated up front.
- Audience preview before you send
- Regular team, preferred carers, or all eligible
- First-to-accept or coordinator-picks, stated up front
- Safeguarding and preference exclusions applied silently
- Everyone who accepted is told the outcome
GPS CHECK-IN
Proof the shift happened.
Carers check in and out with GPS captured automatically. If the connection drops, the check-in queues on the device and syncs once reception returns, recording the actual moment the carer tapped, not when the phone reconnected.
- GPS captured on check-in and check-out
- Check-ins queue on the device when offline
- Syncs automatically once reception returns
- Records the moment the carer tapped, not the reconnect
REPORTING
The numbers, without the spreadsheet rebuild.
Eight built-in reports across operations, finance, and compliance: job delivery, carer hours, client service delivery, budget utilisation, invoice status, NDIS bulk claim readiness, qualification compliance, and the incident register.
- Eight built-in operations, finance, and compliance reports
- Budget utilisation and invoice status
- NDIS bulk claim readiness check
- Qualification compliance and the incident register
- CSV export from every report
COMPLAINTS & FEEDBACK
A complaint is not an incident.
A complaints and feedback register kept separately from incident reporting, with an acknowledgement timeframe your organisation sets, anonymous complaints accepted, and a four-stage workflow that will not let a complaint close half-finished.
- Separate from incident reporting, on purpose
- Your own acknowledgement timeframe, counted in business days
- Anonymous complaints accepted, without sitting falsely overdue
- Complainant and affected client informed-of-outcome tracked separately
- The person complained about is excluded from deciding it
- Complaints Register report with an overdue filter and CSV export
GROUP MESSAGING
Tell everyone working today, once.
In-app team messaging from the inbox, delivered by push notification. Pick everyone rostered on a day, one client's care team, or all staff, and Teiro resolves who that is from the roster before you send.
- Three audiences, resolved from the roster
- Resolved headcount shown before you send
- Push notification to the Teiro app, not SMS
- Shift and care-team messages are two-way threads
- All-staff notices are announcements with acknowledgement tracking
Want to know what this costs? See Teiro pricing.
The rest of the platform
Everything you need to run a care operation - not bolted on, built in.
Client management
Client records & care plans
Full client profile with care plan, support needs, contacts, and a chronological comms timeline - no digging through email threads.
Standing instructions
Record recurring client preferences and care requirements once. They appear on every shift, so carers always know what to expect.
Document management
Upload, version, and link documents directly to a client record. One place to find the funding agreement, NDIS plan, and consent forms.
Case notes
Structured shift notes attached to the client record, not buried in a chat app. Searchable, timestamped, and exportable.
Document generation from templates
Generate letters, support plans, and handover documents from org-level templates. Fields pre-fill from the client record.
Workforce
Availability management
Carers set their recurring availability and one-off exceptions in the app. The scheduling board reflects it in real time.
Qualification & credential tracking
Track NDIS Worker Screening, first aid, manual handling, and any custom credential - with 60/30/7-day expiry alerts before they lapse.
Leave management
Carers request leave in the app. Approvers review, approve, or decline. Approved leave blocks the carer from being rostered.
Bulk SMS & team broadcast
Send a message to all carers, a filtered group, or a single person. Every message is logged against the shift or client record.
Automated missed check-in detection
If a carer hasn't checked in within your configured window, the system flags it. No more finding out about missed shifts from the client.
Operations
Approvals & workflows
Carer leave requests, schedule changes, and standing instruction edits all route through a structured approvals queue - nothing slips through.
Incident logging & escalation
Carers log incidents from the app with photos and notes. Coordinators see them immediately and can escalate with a paper trail.
Full audit log
Every field change - who changed it, when, and what it was before - stored permanently. Before/after diff view on every record.
Multi-team / multi-location support
Separate teams, regions, or programs within one org. Coordinators see only their team; admins see everything.
Voice-to-text job notes
Carers dictate shift notes hands-free. Transcribed automatically and saved to the client record.
Reporting & admin
8 built-in operational reports
Hours by carer, shifts by client, qualification status, incident summary, and more - ready to run without building anything.
NDIS billing module
Generate billing runs from completed shifts, hold problematic claim lines before submission, send invoices by management type, and reconcile payments. See the full billing feature page for details.
Role-based access
Granular permission sets for coordinators, carers, approvers, and admins. No role sees data it shouldn't - no workarounds needed.
User management & invite workflow
Add or remove team members, reset passwords, and manage role assignments from one screen. Invite links expire automatically.
Org settings & branding
Configure your terminology, notification preferences, and org details. Teiro adapts to how your team already talks.
See all of this in action
A 30-minute demo covers the full platform, tailored to your organisation type and size.
Free for under 5 users - no credit card, no time limit.