Teiro videos
Short recordings of the real app, one job each. Pick your role, watch it in under a minute, then follow the written guide for the detail.
23 videos
1:17How to Create a Support Plan in Teiro, Including Who Agreed to It
Office · A coordinator creates a support plan for a client in Teiro, writes About me, Goals and Preferences and routines, records who agreed to it, how and when, and makes the plan current so carers can see it.
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1:17How to Cancel or Delete a Service in Teiro
Office · How a coordinator deletes a repeating service that was set up by mistake or has ended, and how to cancel or remove a one-off service in Teiro, with what each option means for the roster and cancellation reports.
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1:06How to Record a SIRS Incident and Track Its ACQSC Notification Deadline in Teiro
Compliance · How an aged care provider records a Serious Incident Response Scheme (SIRS) incident in Teiro: pick a SIRS incident type, set the funding context to Aged Care, mark it reportable to the ACQSC at Priority 1, read the Notification Due deadline, then record when the notification was made.
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0:29How to Book Care Management and Check It Was Done for Support at Home Clients in Teiro
Aged care · How an aged care provider tracks Support at Home care management in Teiro: set up the SERV-0018 care management line on the client's agreement, then run the No care management report under Reports, Compliance to see which clients had none this month.
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0:30How to Generate a Monthly Statement PDF for a Support at Home Client in Teiro
Aged care · How an aged care provider generates a monthly statement for a Support at Home client in Teiro: open Billing, Statements, choose the month, select Generate statement, see the Generated badge, then open the PDF with the client's funding, care management units and services.
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0:59How to Claim Support at Home Services from Services Australia in Teiro
Aged care · How an aged care provider claims Support at Home services in Teiro: build the claim file from a billing run, download it for upload to the Aged Care Provider Portal, mark the Services Australia claim submitted, then import the Support at Home payment statement.
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1:17How to Export Last Month's Travel Logs to Check Worker Mileage in Teiro
Billing · An admin opens Reports, Travel log, exports last month's trips to Excel for one worker, and adds up the kilometres to compare with the worker's invoice. The Last month window moves forward on its own and shows the exact dates it covers.
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1:09How to Email Shifts Delivered to Your Bookkeeper Every Friday in Teiro
Billing · A scheduler creates a report rule from the Shifts delivered starter: weekly, Friday at 5pm, last week's shifts, sent to the bookkeeper's email address as a secure link that expires in 24 hours. The rule shows its next send time and keeps a run history.
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1:18Reporting an Incident: Carer Form to Reviewer
Compliance · How a support worker reports an incident in Teiro from the shift it happened on, with a short facts-only form and the client and shift already filled in, and how the reviewer is told, sees who is assigned, and starts the review by setting severity and whether it is reportable.
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0:53How to Add a One-Off Task to a Single Service in Teiro
Office · A coordinator opens a service on the scheduler and adds a one-off task such as checking the side gate is locked, with instructions. The carer sees it at the top of their task list tagged This service only and answers it. Once answered, the task is locked.
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1:26How to Build a Support Plan with Tasks That Carers See on Shift in Teiro
Office · A coordinator creates a support plan for a customer, adds tasks with their own days, time window and frequency, and makes the plan current. The carer then opens their shift and sees only the tasks that match it, and ticks one off.
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0:26How to Record a Disrupted Sleepover on an Overnight Shift in Teiro
Carers · A support worker logs two separate wake-ups on a 12 hour overnight shift with a sleepover period in the Teiro carer app, each with its own start time, end time and reason, so a broken night is recorded as separate records rather than one nightly total.
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0:48How to Run Visits Without Check-In and Check-Out in Teiro
Office · An admin turns off check-in and check-out for visits in Org Settings. A worker then opens today's visit and marks it completed with a single button instead of separate check-in and check-out steps, adding a note afterward.
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0:46How to Offer an Unassigned Service to Your Team in Teiro
Office · A coordinator offers an unassigned service to a tier of eligible carers instead of ringing round, previews exactly who will see it before sending, and reviews who accepted once responses come in.
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0:22How to Resend a Pending Team Invitation in Teiro
Office · An admin finds a team member whose invitation is still pending in Org Settings, taps Resend invite, and a toast confirms a fresh link has gone out. The old invitation link stops working the moment the new one is sent.
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0:30Setting Up a Client's Service Agreement
Billing · How a coordinator sets up an NDIS service agreement in Teiro: the client it belongs to, the agreement number and funding type, how it is managed, a support item and its current rate as a line item, and the real budget and utilisation once it is saved.
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0:28Running and Exporting an Incident Report
Office · How a coordinator runs a report in Teiro: picking one from the reports list, narrowing it to the date range that matters, and exporting the real results to CSV in one click.
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0:28Writing a Progress Note After a Visit
Carers · How a support worker writes an NDIS or aged care progress note in Teiro straight from the visit record: seeing the client's note history, a full-screen composer, and a save that timestamps and attributes the note automatically.
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0:36A Medication Administration Record Walkthrough in Teiro
Compliance · A short walkthrough of a medication administration record in Teiro: today's doses grouped by time of day, the client's active medication list, a whole time slot recorded in one batch with a separate signature per medication, and a PRN dose recorded with its trigger and effect.
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0:29Using the Scheduling Board as a Care Coordinator
Office · A tour of the Teiro scheduling board: a week of care at a glance, seeing who is on and where the gaps are, assigning a worker from the availability panel, and moving a shift so the whole team sees it immediately.
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0:27How to Check In and Out of a Visit in Teiro
Carers · A support worker arrives at a visit, checks in from the app, and checks out when the visit ends. The times are recorded against the visit as the attendance evidence billing later depends on.
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0:29How a Support Worker Messages a Client in Teiro
Carers · A support worker running late messages the client from the app, without either phone number changing hands. The channel is already open because she is rostered on, the client replies by plain SMS, and she checks in on arrival.
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0:32Running a Billing Run and Reconciling Payments in Teiro
Billing · A short walkthrough of a real NDIS billing run in Teiro: picking up held and verified services, reviewing every claim line, grouping lines by how each plan is funded, drafting the NDIA claim file, and reconciling payments, all from one screen.
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