How to Record a Disrupted Sleepover on an Overnight Shift in Teiro
A support worker logs two separate wake-ups on a 12 hour overnight shift with a sleepover period in the Teiro carer app, each with its own start time, end time and reason, so a broken night is recorded as separate records rather than one nightly total.
Full transcript
The full text of the walkthrough above, for anyone who would rather read it or needs it in text form.
What this recording shows
This is a 26 second screen recording with no narration. It shows a support worker logging two separate wake-ups during a 12 hour overnight shift with a sleepover period in Teiro, the care management platform used by Australian NDIS, aged care and community health providers. It was recorded on a phone, in the Teiro carer app, on the real product. The five lines of on-screen text that appear beside the phone are reproduced in full below.
The sleepover shift, before anything is logged
On-screen text: "An overnight sleepover, 8pm to 8am".
The recording opens on a shift in the carer app. The time row reads "Sat 10 Oct 2026, 8:00 pm to 8:00 am (12h)" and the status reads Pending Verification. Below the shift detail sits a row of three actions: log travel, log a disruption, and report an incident. The disruption action is the bed icon in the middle, and at this point it carries no count. The worker taps it.
That action is not on every shift. It appears only on a shift somebody has designated as an overnight arrangement, either Sleepover or Active night. A carer cannot set that designation; a coordinator, scheduler or admin does, on the shift itself or on the recurring pattern the shift came from. On a shift with no designation there is no bed icon and nothing to tap.
Logging the first wake-up
On-screen text: "Woken at 2am. Log the start, the end, the reason."
The form opens with a date of 11/10/2026. The worker records a Start time of 02:00 and an End time of 02:30, and the form works the duration out from the pair, showing "Ends 2:30 am, 30 min" underneath. A "set end date" control sits alongside a note that overnight and multi-day spans are supported, which is what lets a record cross midnight on a shift that started the evening before.
Reason is a required field, chosen from a list rather than typed. Here it reads "Could not settle". Escalated To is a separate optional field, left blank in this recording. It records who the worker contacted: on-call or coordinator, nurse, GP or after-hours doctor, ambulance, or family or guardian, with None as an explicit option. The reason is what woke the worker; the escalation is who they rang. Blank and None are different records, because None affirmatively says nobody was called.
Recording a wake-up is not a substitute for the incident process where one applies; a fall or a seizure is an incident first and still has to be reported as one.
This is the write-up, not a live log. The normal case is a carer reconstructing the night at the end of the shift rather than doing phone admin at 2am in the middle of settling someone. Nothing requires the entry to be made at the moment of waking, and neither the NDIS nor the aged care quality framework sets a deadline for it.
The worker taps Save.
One wake-up, one record
On-screen text: "One wake-up, one record".
The recording returns to the same shift screen it started on. The only thing that has changed is the bed icon, which now carries a count badge reading 1.
The second wake-up
On-screen text: "Woken again at 4:30. A second record."
The same form, filled in again: Start time 04:30, End time 05:00, "Ends 5:00 am, 30 min", with the reason "Toileting or continence". The worker saves it the same way.
Two records, not one nightly total
On-screen text: "A broken night is separate records, never one nightly total".
The recording ends on the shift screen with the bed icon badged 2. That is the whole point of the design: one record per wake-up, never a single nightly figure. Two records can always be added up. One nightly total can never be split back down into what actually happened and when, which is the form the record needs to be in for anyone reviewing it afterwards.
What this recording does not show
Nothing here calculates pay. Teiro has no timesheets and produces no payroll file, and there is no step in this recording that turns a logged wake-up into a dollar figure or into a claim line. What it shows is the record being made: one per wake-up, with the worker's own start and end times, a reason from a fixed list, and the duration worked out from the pair on the server. It is a self-report, which is why nothing in it auto-approves.
The form carries two fields the recording's framing does not show, and both matter more than their size suggests. One is Participant, pre-filled from the shift's client and editable, because in a shared house the person who woke the worker is not always the person the shift is named for, and it is valid to leave blank when the night was about the house or the equipment rather than one person. The other is a Billable flag, on by default, whose own help text says whether the time can be claimed against the participant's plan. In Phase 1 nothing reads that flag: it is captured intent, not a claim. Whether a given wake-up is claimable is a decision for the provider against the NDIS Pricing Arrangements and Price Limits and the person's plan, and the thresholds in those arrangements are set there and cannot be varied in a service agreement.