How to Check In and Out of a Visit in Teiro
A support worker arrives at a visit, checks in from the app, and checks out when the visit ends. The times are recorded against the visit as the attendance evidence billing later depends on.
Full transcript
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What this recording shows
This is a 30 second screen recording of a support worker checking in and out of a client visit in Teiro, the care management platform used by Australian NDIS and aged care providers. It was recorded on a phone, in the Teiro carer app, on the real product.
How a support worker sees their next visit before setting off
A support worker's next visit appears on the home screen of the Teiro carer app with the client's name, the start time and the address. In this recording the 2:00pm visit is on screen before the support worker leaves. Nothing has to be looked up and nothing has to be requested from the office.
How a support worker checks in to a visit in Teiro
Checking in is a single tap on Check In on the visit screen. Teiro records the check in time against that visit automatically, with a GPS location confirmation. There is no separate timesheet for a support worker to fill in afterwards.
What the visit screen shows while a visit is In Progress
After check in the visit moves to In Progress and Teiro shows a live duration. Medications, care tasks from the client's support plan, travel kilometres, client messaging and incident reporting all sit on the same visit screen, so a support worker does not change apps part way through a visit.
How a support worker checks out, and what happens next
Checking out is the same single tap, on Check Out. Teiro records the check out time alongside the check in time and moves the visit to Pending verification, with a short post-visit checklist. Checking out does not complete the visit: a coordinator or billing officer verifies it afterwards, and only a verified visit becomes billable.
Why check in and check out times matter for NDIS billing
The check in and check out times are the attendance evidence Teiro attaches to the visit. A Teiro billing run reads that evidence to work out what can be claimed from the NDIA, so an accurate check in at the door is what makes the claim correct at the end of the fortnight.