Claiming Support at Home services from Services Australia
Last updated
Download the claim file from a billing run, upload it in the Aged Care Provider Portal, mark it submitted, then import the payment statement.
The short version
Teiro builds a claim file for each billing run. You download it, upload it in the Aged Care Provider Portal, mark the claim submitted in Teiro, and import the payment statement when it arrives. Teiro does not lodge the claim for you.
Claims are due quarterly, within 60 days of the end of the quarter. The next deadline is 29 November 2026, for July to September.
Download the claim file
- 1.Go to Billing and open the billing run.
- 2.Open By Recipient.
- 3.On the NDIA Government Portal row, open the ... menu. The row needs to be drafted or sent first.
- 4.Choose Download Services Australia claim file.
Equipment and home modification items are held, not exported, yet. They stay on the Item details needed (not yet supported) hold. See Billing Support at Home services in Teiro.
Check the file before you upload it
The free Support at Home invoice CSV checker checks a file for common errors before you upload. It runs in your browser.
Upload it to Services Australia
In the Aged Care Provider Portal, go to Create invoices and use CSV import to upload the file.
Mark the claim submitted
Back in Teiro, open the same ... menu and choose Mark Services Australia claim submitted. The dialog asks Mark Services Australia claim submitted? Choose Confirm, or Cancel to leave it as it was.
Import the payment statement
When Services Australia sends the payment statement:
- 1.Open the run's Reconcile screen, or go to Billing and then Reconciliation.
- 2.Choose Import payment report.
- 3.Choose Support at Home payment statement.
- 4.Upload the CSV.
Teiro records the paid amounts and the confirmed client contributions. The result counts any rows that need review, so you can work through them. Client invoices come from the confirmed contributions. See Invoicing client contributions (Support at Home).
Next steps
- Billing Support at Home services in Teiro
- Monthly statements for Support at Home clients
- Background on the program: Support at Home explained
Want to see Support at Home claims with your own clients? Book a demo or sign up free.
Related articles
Billing Support at Home services in Teiro
What to set up for a Support at Home client, how Teiro works out the contribution category and estimate, what changed for personal care on 1 October 2026, and what each billing hold means.
Invoicing client contributions (Support at Home)
Teiro invoices a client only the contribution Services Australia confirms on the payment statement, once, and flags any later change in reconciliation.
Monthly statements for Support at Home clients
Generate a monthly statement PDF for every Support at Home client from Billing, Statements, and find it again on the client's record.