Group messaging
Tell everyone working today, once.
A coordinator picks everyone rostered on a day, one client’s whole care team, or all staff, and sends one message. Teiro works out who that is from the roster, shows the headcount before it sends, and delivers it as a push notification to the Teiro app.
Shift and care-team messages open as a two-way thread. All-staff messages are announcements with an Acknowledge button, so you can see who has seen the notice without reading forty replies.
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The roster picks the audience, not you
Three audiences, each resolved live from records Teiro already holds: everyone rostered on a chosen date, every worker assigned to one client, or all active staff. There is no distribution list to maintain and no free-form "pick anyone" option that can turn into a 200-person accident.
You see the headcount before you send
Choosing an audience resolves it immediately. The composer shows how many people it reaches, names the first few, and the send button reads "Send to 14 people". If nothing matches, it says so rather than sending into an empty room.
Shift messages are conversations. All-staff messages are not.
A message to a shift team or a care team opens as a two-way thread that anyone in it can reply to, because those people are already working together. An all-staff message has no reply thread at all. Recipients get a single Acknowledge button instead, so an org-wide notice does not turn into forty replies.
Carers cannot message the whole organisation
Sending to all staff is limited to coordinators, schedulers, and admins. Carers can message a shift team or a client's care team. Audiences a role is not entitled to send to are absent from the composer rather than shown greyed out, so nobody discovers the limit by hitting it.
Who a message reaches
Three audiences, resolved from data Teiro already holds. No manual list-building, and nothing to keep up to date when someone joins, leaves, or changes clients.
Everyone rostered on a day
Every worker with a shift on the date you pick, read straight off the roster. Leave and unavailability are excluded, so you are messaging people who are actually working. Point it at tomorrow instead of today to reach a team ahead of their shift.
One client's care team
Every worker currently assigned to that client, however their shifts fall. This is the one for a hoist arriving early, a changed access code, or anything the whole team supporting one person needs to know at once.
All staff
Every active member of your organisation, for the genuinely org-wide notice. Coordinators, schedulers, and admins only, and it asks for confirmation before it sends, because this is the audience where a mistake is expensive.
How it works
Start from the inbox, on the phone or in the browser
Team messages live in the Inbox tab, in their own section above client messages. It is the same screen on a carer's phone and in a coordinator's browser. Anyone whose role allows at least one audience gets a new-message button there.
Pick the audience, and the audience fills itself in
Choose everyone rostered on a day and a date picker appears. Choose a client's care team and you search for the client. Choose all staff and there is nothing more to select. Teiro resolves the people from there.
Check who it reaches, then send
Before anything goes out, the composer tells you the resolved headcount and shows the first few names. An all-staff message puts a confirmation step in front of you first. A subject is optional; the message body is not.
It arrives as a push notification, not a text
Every recipient gets a push notification on their phone that opens straight into the conversation, plus the message in their Teiro inbox. There is no SMS or email version, so a worker needs the Teiro app installed to receive it.
Replies, or acknowledgements, depending on who it went to
On a shift-team or care-team thread, anyone can reply and everyone in the room sees the replies, with a push for each new one. On an all-staff announcement, recipients acknowledge instead, and the sender can open the participant list to see who has acknowledged and when.
Three features sound similar. They are not the same thing.
Worth being precise about which to reach for, because the names overlap and the wrong one costs you time.
Group messaging: telling a team something
One to many, office to workforce, in the app. A notice, a question, a heads-up. There is no accept button and nobody gets assigned to anything.
Service Offers: filling a gap in the roster
When a worker calls in sick and a client needs someone at 9, the thing you want is not a message, it is an offer. Service Offers sends the unassigned shift to a tier of eligible carers, applies safeguarding and competency exclusions, lets carers accept from the app, and tells everyone who accepted what the outcome was.
See how Service Offers works →Work-line messaging: a worker and a client
One to one, by SMS, through your organisation’s masked number, so neither the worker nor the client sees the other’s personal mobile. Group messaging never reaches a client or a family member.
See how work-line messaging works →What group messaging does not do
It is text only. There are no attachments or photos on a group message, no scheduled send, and no saved templates. If something needs a document attached, put the document on the client record and point to it.
There is no SMS or email fallback. A worker who has not installed the Teiro app will not receive a group message, so for anything that genuinely must reach a specific person, confirm it rather than assuming the push landed.
A group message is not a care record. It stays in the messaging inbox and does not write itself onto a client’s record or their activity feed. Anything that belongs in the client’s history should be a progress note on the record, not a message to a care team.
Frequently asked questions
Is group messaging available in Teiro?
Yes. It sits in the Inbox tab alongside client messages, on the carer app and in the browser, for carers, coordinators, schedulers, and admins. Carers can message a shift team or a client’s care team; sending to all staff is limited to coordinators, schedulers, and admins.
How is group messaging different from work-line messaging?
They do different jobs. Work-line messaging on the communications page is one-to-one between a support worker and a client, by SMS, through your organisation’s masked number. Group messaging is one-to-many between the office and the workforce, delivered in the app by push notification. Recipients are always staff, never clients or families, so a message to a client’s care team reaches the workers supporting that client rather than the client.
Is a group message a text message, or does a worker need the Teiro app?
It is an in-app message with a push notification, not an SMS. A worker needs the Teiro app installed to receive it. There is no SMS or email fallback. Work-line messaging to clients is the SMS-based feature.
Can workers reply, or is it one-way?
It depends on the audience, and Teiro decides it rather than the sender. A message to everyone rostered on a day, or to a client’s care team, opens as a two-way thread that anyone in it can reply to, and everyone in the room sees the replies. A message to all staff is an announcement with no reply thread: recipients get an Acknowledge button, and the sender sees who has acknowledged and when.
Can I see who has read a group message?
For all-staff announcements, yes, and that is the number to rely on: the thread shows an acknowledgement count, and the participant list names who has acknowledged and when. On a two-way thread, read state is tracked for the conversation rather than for each individual message, and every new reply marks the thread unread again for everyone else. Read it as who has kept up with the thread, not as a per-message delivery report.
Is group messaging how I find cover for a shift?
You can ask in a message, but Service Offers is the feature built for it. A service offer sends an unassigned shift to a tier of eligible carers, applies safeguarding and competency exclusions, lets carers accept in the app, and tells everyone who accepted what the outcome was. Group messaging has no accept action and does not assign anyone to anything. Use it to tell a team something, and use Service Offers to fill a gap in the roster.
Related guides and features
Service Offers
Offer an unassigned shift to a tier of eligible carers and let them accept from the app.
Work-line messaging
One-to-one SMS between a worker and a client through your organisation’s masked number.
The carer app
Where a worker reads a group message, checks in, and writes a progress note.
Rostering and the scheduling board
The roster that resolves who is working on a day, and therefore who a shift message reaches.
See group messaging live
We'll send a shift-team message and an all-staff announcement in a demo org, and show you the acknowledgement list on the other side of it.
Free for under 5 users - no credit card, no time limit.