Not yet available — group messaging is planned to ship in August 2026. This page describes a feature we are building (tracked publicly as issue #818). It is not live in Teiro today.
Group Messaging · Planned for August 2026
Message everyone who could cover a shift, in one tap.
It’s 6am. A support worker calls in sick, and a client needs someone at 9. Right now, finding cover means calling people one at a time and hoping someone picks up. Group messaging will let a coordinator message everyone rostered today — or a client’s whole care team, or the entire org — in a single message, delivered straight to the Teiro app as a push notification.
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Not the same thing as the messaging on our Communications page
We already have a live feature for a different job. It’s worth being precise about which is which, because the names sound similar.
Live today
Work-line messaging
One support worker and one client, texting through Teiro’s masked platform number. Neither side ever sees the other’s personal mobile number.
One to one. Worker to client.
See how work-line messaging works →Planned for August 2026
Group messaging
The office reaching the workforce: everyone rostered today, a client’s whole care team, or all staff, in one message delivered as an in-app push notification.
One to many. Office to team.
They will be complements, not competing ways to do the same thing. Work-line messaging keeps a single worker and a single client talking without swapping phone numbers. Group messaging will be for the coordinator who needs to reach a whole team at once.
Who a message will reach
Three planned audiences, resolved automatically from data Teiro already holds — no manual list-building, and no free-form “pick anyone” option that could turn into a 200-person accident.
Everyone working today
A coordinator will be able to message every worker whose shift falls on a chosen day, resolved straight from the roster — no manual list-building. Point it at tomorrow instead of today to reach a team ahead of a shift.
A client's care team
Message will reach everyone currently assigned to a particular client — useful for a hoist arriving early, an access code changing, or anything the whole team supporting one person needs to know at once.
All staff
An org-wide announcement, limited to coordinators, schedulers, and admins — not something every worker will be able to trigger. “Office closed Monday” will go out once, to everyone, as a single message.
How it will work
Shift-team and care-team messages will open as a discussion.
Anyone in an “everyone working today” or “client's care team” message will be able to reply, because these are small, already-a-team audiences — people already rostered together, or already sharing a client. It will read like a group chat, not a one-way blast.
All-staff messages will be announcements, not threads.
An org-wide message will not open a reply thread at all. Instead, recipients will get a single Acknowledge action, and the room will show a live count — “12 of 34 acknowledged” — so a coordinator can see who still needs to see it, without forty replies landing in the same room.
Delivered as a push notification to the Teiro app — not SMS.
This will not be a text message blast. A group message will land in the recipient's Teiro inbox and trigger a push notification on their phone, the same way other in-app alerts do today. A worker without the Teiro app installed will not receive it — there is no SMS fallback planned.
Acknowledgement, not read receipts.
For all-staff announcements, a coordinator will be able to see how many people have acknowledged the message and who hasn't yet. What group messaging will not do is show a per-message “seen by” list the way a personal chat app does — the acknowledgement count is the signal, not a delivery report for every recipient.
The 6am problem this is built for
A worker calls in sick before their morning shift. Someone needs to cover a visit that starts in three hours. Today, the honest version of what happens next is a coordinator working down a mental list of who might be free, calling or texting each of them individually, and hoping one of the first few says yes before the visit time arrives.
Once group messaging ships, that same coordinator will open the Teiro inbox, choose “everyone working today,” and send one message: “Need cover for a 9am visit in Wollongong, can anyone take it?” Every worker rostered that day will get a push notification on their phone. Whoever can help will reply in the thread, because a shift-team message will open as a discussion, not a one-way announcement.
The same shape will work for a client’s care team when something changes for that one person — an access code, a piece of equipment arriving early, a family visit added to the day — and for an org-wide announcement when the message genuinely is one-way, like a public holiday closure. See work-line messaging for the worker-to-client side of communication, which is live today.
Frequently asked questions
Is group messaging available in Teiro right now?
No. Group messaging is a planned feature, not yet available in Teiro. It is tracked publicly as GitHub issue #818 and planned to ship in August 2026. This page describes what it will do once it ships, not something you can use today.
How is this different from the messaging on the Communications page?
They solve different problems. The messaging on our Communications page is live today and is one-to-one: a support worker and a client texting through Teiro’s masked platform number, so neither sees the other’s personal mobile. Group messaging is planned to be office-to-workforce and one-to-many: a coordinator reaching everyone rostered today, a client’s whole care team, or all staff, in a single message. One is carer-to-client. The other will be office-to-team. They’re complements, not the same feature under a different name.
Will this be a text message, or does a worker need the Teiro app?
It will be delivered as an in-app message with a push notification, not an SMS. A worker will need the Teiro app installed on their phone to receive it. There is no SMS fallback planned, so a worker without the app installed will not receive a group message when it ships.
Will workers be able to reply, or is it one-way?
It will depend on who the message is going to. A message to everyone rostered today, or to a client’s care team, will open as a two-way discussion — anyone in it will be able to reply. A message to all staff will be an announcement instead: no reply thread, just a single message with an Acknowledge action and a live count of how many people have acknowledged it.
Want to know when group messaging ships?
It's planned for August 2026. In the meantime, book a demo to see what's live in Teiro today, including work-line messaging between workers and clients.
Free for under 5 users - no credit card, no time limit.