Scheduling
Stop filling shifts.
Start running your roster.
Teiro’s scheduling board shows you the whole week in one screen — who’s rostered, who’s available, and where there’s a gap. Assign shifts, resolve conflicts, and notify your carers when you make the change. No spreadsheet required.
When you assign a shift in Teiro, it checks the carer’s availability, qualifications, and NDIS Worker Screening Check status before you confirm. Conflicts surface before the roster is published. Carers get notified via the mobile app when they’re rostered -- no separate message required.
Half the time to fill a shift
Availability, qualifications, and client compatibility — visible in one screen. Your coordinators stop switching between tabs and start making decisions.
No more missed conflicts
Teiro flags double-bookings and compliance blockers before you publish the roster — not after a carer shows up at the wrong place.
Carers get the message
Shift assignments and changes go straight to the carer's phone. They confirm or flag a problem. You know immediately. No chasing.
Roster changes don't unravel the week
When a carer calls in sick, Teiro shows you who can cover — filtered by availability, location, and whether they've worked with that client before.
How it works
The whole roster. One screen.
The scheduling board gives your coordination team a live view of every shift across the week — colour-coded by status, stacked by carer, filterable by team, location, or client. No tabs. No competing versions of the same spreadsheet.
Assign with one drag.
See who's available for a shift — filtered by qualification, location, and client history — then drag to assign. The carer gets a push notification. No calls, no texts, no chasing.
Conflicts caught before they happen.
Teiro cross-references availability, qualifications, and support ratios as you assign. If something doesn't add up, it tells you before you confirm — not after the fact.
Recurring jobs without the overhead.
Set up a standing roster for recurring clients and carers. Changes to a standing arrangement generate an approval workflow — so nothing shifts without the right person signing off.
What this looks like in practice
It’s Monday morning. A carer calls in sick at 7 am with two SIL clients scheduled from 9 am. In a spreadsheet operation, that sets off a chain of calls, texts, and WhatsApp messages that can run for an hour — and still produces no record of how the shift was covered.
In Teiro, the coordinator opens the scheduling board, sees the gap flagged in red, and filters for available carers who have previously worked with both clients and whose NDIS Worker Screening is current. Three names appear. They send a push notification to all three directly from the board. The first to confirm gets the shift. Total time: under five minutes. The substitution is logged automatically against both client records.
The same logic applies to recurring roster management. When you’re building out a weekly schedule for a client with complex support needs — specific support ratios, qualifications required for manual handling, a preference for consistent carers — Teiro surfaces only the carers who meet all the criteria. You’re not checking three spreadsheets. You’re choosing from a filtered list that has already done the compliance check.
For operations managers overseeing rostering across multiple service streams — community access, SDA, in-home support — the board provides a single view of the week without toggling between systems. Shift status, check-in confirmation, and open gaps are visible together. When something needs attention, it surfaces without anyone having to find it. See how compliance tracking integrates with rostering to prevent unqualified assignments before they happen.
Why generic rostering tools fall short in care
Most rostering software was built for hospitality, retail, or construction — industries where the primary scheduling variable is hours and location. Care rostering involves a different set of constraints entirely: NDIS Worker Screening Check currency, mandatory training expiry, support ratios for complex participants, SCHADS Award compliance for penalty rates and overtime, and the need to match specific carers to specific clients for continuity of support.
Generic tools require workarounds for all of this. Coordinators end up maintaining a separate compliance spreadsheet alongside the rostering tool, manually cross-checking qualifications before confirming shifts, and keeping their own records of which carers have worked with which clients. The tool nominally covers the roster; the coordinator manually covers everything else.
Teiro embeds these care-specific checks into the scheduling layer itself. Qualification mismatches are caught at the point of assignment, not discovered after the fact. Carer check-in and shift confirmation flows directly from the same platform. The result is a coordinator who spends less time on administration and more time managing the things that actually require human judgement. See Teiro’s pricing — free for organisations with five or fewer active users.
Frequently asked questions
Does Teiro handle support ratios for SIL and complex participants?
Yes. You can configure minimum support ratios for individual clients or support types. Teiro flags any shift where the assigned team falls below the required ratio before the roster is published — so you catch the gap before it becomes an incident.
Can the scheduling board filter by NDIS Worker Screening Check status?
Yes. Carers with expired or missing NDIS Worker Screening Checks are flagged automatically on the board and excluded from assignment suggestions for regulated support types. Your coordinators won’t accidentally roster a non-compliant carer to a participant who requires a screened worker.
How does Teiro handle last-minute shift cancellations and cover requests?
When a shift needs to be covered urgently, you can broadcast a notification from the scheduling board to a filtered list of available carers — filtered by qualification, client history, and availability. Carers can confirm directly from the notification. The first confirmation locks the assignment. The entire transaction is logged against the shift record.
Does the scheduler support recurring shifts and standing rosters?
Yes. You can set up standing rosters for clients with regular schedules. When a standing shift needs to change — carer substitution, time adjustment, or cancellation — an approval workflow is triggered so the change is reviewed before it takes effect. Nothing moves without a record.
Can carers see their own roster in the scheduling board?
Carers access their own shifts through the Teiro mobile app — they see their upcoming shifts, client details, and shift notes. They can also view the broader scheduling board in read-only mode to understand the wider roster context. Carers cannot modify assignments or view other carers’ details beyond what is relevant to shared shifts.
How long does it take to set up the scheduling board?
Most organisations are running live rosters within three days of sign-up. Onboarding involves importing your carer list, adding client records, and configuring any qualification or support-type rules. Teiro’s team walks you through the setup — there is no separate implementation project or professional services fee.
Does Teiro integrate with payroll or NDIS billing software?
Teiro handles scheduling, compliance, and care coordination. It does not currently include built-in NDIS billing or payroll processing. Shift records and carer hours are available as structured exports for your finance team or external billing system. We are building direct integrations with common payroll platforms — contact us to discuss your specific setup.
See the scheduling board live
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