How to create a Teiro account

Creating a Teiro account also creates your care organisation. You become the admin, and from there you can invite your team and start setting up the roster.

Before you start

You'll need:

• Your organisation's full trading name (e.g. "Sunrise Care Group" — not an abbreviation)
• A work email address you can access right now
• A password you'll remember

Step 1 — Go to app.teiro.com.au

Open your browser and go to app.teiro.com.au. You'll land on the login screen.

Step 2 — Open the sign up form

Click the link at the bottom of the login screen that reads "Don't have an account? Sign up". The registration form opens.

Step 3 — Fill in your details

The form has four fields:

Full name — your name, not your organisation's. This appears on records and audit entries.

Organisation name — enter your organisation's full trading name. This is used on documents, reports, and anything client-facing, so use the name you'd put on a letterhead. You can update it later in Settings if needed.

Email — use your work email. This becomes your login and is where team notifications and system alerts will go.

Password / Confirm password — choose something at least 8 characters long. You'll confirm it by typing it twice.

Step 4 — Click "Create account"

Tap the Create account button. Teiro creates your account and logs you in immediately — no email confirmation step.

What happens next

You land on your organisation's dashboard as its administrator. From here:

• Go to Team to invite coordinators, carers, and other staff
• Go to Settings to add your organisation's address, ABN, and timezone
• Follow the quick-start guide to add your first customers and create jobs

Your organisation is yours to configure. Nobody else can access it until you invite them.

Frequently asked questions

Can I change my organisation name after signing up?

Yes. Go to Settings > Organisation and update the name there. Changes take effect immediately.

I made a typo in my email. What do I do?

Contact support and we'll correct it. Email addresses cannot be changed from inside the app once the account is created.

My team already uses Teiro — should I create a new account?

No. Ask your organisation's admin to invite you instead. Creating a new account creates a separate, empty organisation. See the article on inviting your team for instructions.