ShiftCare Pricing Explained: What You'll Actually Pay in 2026
ShiftCare publishes its pricing — but the per-user model, add-ons, and SMS charges mean the real number is often higher than the headline. Here's a plain-English breakdown.
The four tiers
ShiftCare offers four plans, all priced per active staff member per month. All plans require a minimum of 5 staff.
- Basic — $8/user/month. Scheduling, time and attendance, the carer app, and team availability management. Does not include invoicing.
- Professional — $13/user/month. Adds NDIS invoicing, job board, and advanced rostering. Most active NDIS providers end up here.
- Premium — $20/user/month. Adds custom forms, incident management, client fund tracking, shift publishing, and client signatures.
- Enterprise — $25+/user/month. For national providers or multi-site organisations. Includes a dedicated account manager.
What else adds up
The per-user number is the base. Several additions are worth factoring in before finalising a budget.
- SMS messages: $0.10 per message. Providers who use ShiftCare's built-in messaging for shift confirmations will see this add up quickly. A 30-person team can generate several hundred messages per month.
- Family & Friends portal: $3/client/month for family members to access client schedules and notes.
- Onboarding: ShiftCare charges for assisted onboarding on more complex setups. Simple implementations may be covered; larger migrations typically are not.
What it looks like at different team sizes
A 20-person organisation on Professional: $13 × 20 = $260/month — plus SMS and add-ons.
A 50-person organisation on Professional: $13 × 50 = $650/month — plus SMS and add-ons.
A 50-person organisation on Premium: $20 × 50 = $1,000/month.
These are reasonable numbers for a platform with strong feature coverage, but they cause providers to look around as headcount grows.
What ShiftCare doesn't include
ShiftCare does not calculate individual pay. It records hours and shift data, but you still need a separate payroll platform to calculate wages against the SCHADS award — an additional cost to factor in.
Integration reliability has been flagged in user reviews. The Xero integration in particular has been known to miss data, requiring some providers to run manual exports as a check.
Alternatives worth comparing
If the per-user cost is a concern as your team grows:
- Teiro prices per user with no hidden add-ons and no minimum seat count. All core features — scheduling, carer app, communications, compliance — are included. Worth comparing if your primary need is rostering and coordination rather than complex NDIS billing.
- CareMaster starts from a similar price point, includes worker and participant apps across all tiers, and offers a 30-day free trial.
- Brevity charges per client rather than per staff member, which can be cheaper if your client-to-staff ratio is low.
ShiftCare's pricing is more transparent than most competitors in this category. The question is whether the cost at your team size reflects the value you're getting — and that answer changes as you grow.