Communications
One channel for everything.
SMS, email, and call logs — all in Teiro. Send a roster update to the whole team or a note to one carer. Every message is logged against the shift and the client record. No more WhatsApp chains. No more “I never got that.”
Know your messages got through
Delivery confirmation for every SMS and email. No more wondering if the message reached the carer — sent, delivered, and failed status tracked in real time.
No more WhatsApp chains
Shift confirmations, roster updates, and broadcast messages all go through Teiro. One channel. Full history. Every message logged.
Everything linked to the record
Messages are linked to the shift, the client, and the carer — not just floating in an email thread. Find any conversation in seconds.
Broadcast when you need to
Send a message to your whole team, a specific team, or a filtered list. Roster change? Emergency cover needed? Get it out in 10 seconds.
How it works
SMS and email from one place.
Send individual or bulk messages from your organisation's Teiro number and email address. Replies come back into Teiro — so the conversation stays in one thread, not scattered across personal inboxes.
Complete client communication history.
Every message to or from a client's support network is logged against the client record — with timestamps, sender, and delivery status. Coordinators changing roles or returning from leave can pick up exactly where things were.
Call log notes.
Log a note against any shift or client record after a phone call — who you spoke to, what was discussed, what was agreed. It's not a call recording; it's a human-entered record that keeps the team in sync.
Broadcast with filters.
Broadcast to your full team or filter by role, location, or qualification. Particularly useful for rostering cover: filter for carers who have worked with a specific client before and are available on a given day.
What happens when communication is scattered
A care coordinator needs to change a shift time for a participant whose support plan has been updated. In a typical small provider, that change gets communicated in a WhatsApp group, sometimes followed by a phone call to confirm, sometimes not. The carer receives it on their personal phone. There is no delivery confirmation. There is no record linked to the participant. Six months later, when a quality reviewer asks how your organisation notifies support workers of care plan changes, the answer is a screenshot of a WhatsApp group — which is not an answer that satisfies an NDIS Quality and Safeguards Commission audit.
In Teiro, the coordinator sends the message directly from the shift record. It goes to the carer as an SMS or push notification through the carer app. Delivery status is tracked in real time. The message is stored against the shift and the participant record. If the carer replies, that reply comes back into Teiro and is visible to any coordinator with access — not buried in one person’s phone.
For a coordinator managing 30 carers and 50 participants, this matters enormously at handover time. When a coordinator goes on leave or changes role, their successor can open any participant record and read the full communication history — what was agreed, what was flagged, what the carer reported after the last shift. Nothing is lost in a personal inbox. The institutional knowledge is in the platform, not in someone’s head. See how compliance documentation links to the same records to keep your audit trail complete.
Why care providers need communication with context
Generic messaging tools — even business-grade ones — share a structural problem: the message is disconnected from the record it relates to. A Slack message about a client’s changed support requirements is a message in a channel, not a note on a client record. An email about a carer’s upcoming credential expiry is in an inbox, not linked to the carer’s compliance profile. The context has to be manually reconstructed every time someone needs it.
Care providers also operate under communication standards that generic tools were not built to support. The NDIS Practice Standards expect providers to demonstrate how decisions were communicated to support workers, how care plan changes were notified, and how incidents were followed up. WhatsApp, SMS from a personal number, and personal email accounts produce no audit trail that meets this standard.
Teiro’s communications hub is built around the care record rather than around the message. Every outbound contact — SMS, email, call log note — attaches to the participant, the carer, and the shift it relates to. The timeline is automatic. The record is complete. When a quality reviewer asks for evidence of how your team communicated a significant care-plan change, the answer is a filtered timeline view, not a manual document reconstruction exercise. Teiro is free for organisations with five or fewer active users.
Frequently asked questions
Does Teiro replace our existing phone numbers and email addresses?
No. Teiro provides your organisation with a dedicated SMS number and email address for carer and client communications through the platform. Your existing contact numbers and addresses are not affected. The Teiro number is what carers and clients will see when they receive messages from the platform.
Can carers reply to messages through the app?
Yes. Carers can reply via the Teiro mobile app or by SMS to the platform number. Replies come back into the coordinator’s inbox in Teiro and are logged against the relevant shift or record. No replies go to a coordinator’s personal number.
How does the broadcast message filter work?
When sending a broadcast, you filter recipients by team, role, location, qualification, or availability. For example: carers who are available on Friday, have a current NDIS Worker Screening Check, and have previously worked with a specific participant. The filter is applied before you send — so you are not broadcasting to your whole workforce when you only need three carers to see the message.
Are communications linked to participant records?
Yes. Every message sent through Teiro is linked to the relevant participant record, carer record, and shift. The participant’s communication timeline shows every contact — inbound and outbound — with timestamps and sender details. This is the audit trail that NDIS Quality and Safeguards Commission reviewers look for.
Does Teiro show delivery status for SMS?
Yes. Teiro tracks delivery status for every SMS sent through the platform — sent, delivered, or failed — and surfaces that status on the communication timeline. If a message fails to deliver, coordinators are notified so they can follow up directly. Note: carrier SMS does not support read receipts, so Teiro does not claim to show whether a recipient has opened or read a message.
Can we communicate with clients and their families through Teiro?
Yes. Teiro supports outbound SMS and email to contacts linked to a participant record — including family members, plan managers, and support coordinators. All contact is logged against the participant timeline, giving your team a complete view of who has communicated what with the participant’s network.
See the comms hub live
We'll show you broadcast messaging, delivery tracking, and the full client communication history in your demo.
No pressure. No lock-in.