Compliance & Qualifications
Audit-ready.
Every day.
Teiro tracks every carer’s qualifications, training, and certifications — and tells you when something is about to expire. When the auditor comes, you open a report. You don’t spend three days in a file cabinet.
Never miss an expiry
Automated alerts before first aid, manual handling, and mandatory training expire. Your team stays compliant without anyone having to check a spreadsheet.
Evidence at your fingertips
One-click reports showing the qualification status of your whole workforce. Everything an auditor needs, already compiled.
Document generation built in
Create support plans, incident reports, and case notes directly in Teiro — pre-structured and ready to submit.
No more rostering a non-compliant carer
Teiro cross-references qualifications at the point of shift assignment. If a carer's cert is expired, the system flags it before you confirm the shift.
How it works
Every cert. Every carer. One place.
Each carer profile in Teiro has a qualifications panel — a structured record of every certification, training module, and credential they hold, with the issue date, expiry date, and uploaded documentation.
Alerts before anything expires.
Configurable alerts at 60, 30, and 7 days before expiry. Notifications go to the carer, the coordinator, and the compliance lead — whoever you configure to receive them. No more end-of-month compliance scrambles.
Qualification required by support type.
Configure which qualifications are required for specific support types or clients. Teiro enforces this at the scheduling layer — so you can't accidentally roster an unqualified carer to a high-needs client.
Structured incident reporting — built in.
Incident reports filed through Teiro capture the structured fields Australian care regulators and quality reviewers expect. Carers report on their phone. Coordinators review and sign off in the web platform. Evidence is compiled and retained automatically.
What this looks like when the NDIS Commission calls
An NDIS Quality and Safeguards Commission reviewer contacts your organisation requesting documentation for a mid-registration audit. They want evidence of current Worker Screening Checks for all carers working with regulated participants, training records for mandatory modules, and incident reports from the past six months.
In a paper-based or spreadsheet operation, that request triggers a two-to-three day documentation scramble. Coordinators search email archives, chase carers for certificates, and hope the compliance folder is up to date. Inevitably, something is missing — a carer whose first aid certificate lapsed three months ago and was never flagged, or an incident report that was filled out on paper and never digitised.
In Teiro, the compliance lead runs a workforce qualification report. Every carer’s credential status is visible in one view — current, expiring within 30 days, or lapsed. The uploaded certificates are attached to each record. Incident reports filed through the carer mobile app are already structured and timestamped, with supervisor sign-off recorded. The response to the Commission takes an afternoon, not three days. See how compliance checks integrate with rostering to prevent unqualified assignments from being made in the first place.
Why NDIS compliance needs more than a document folder
Generic HR platforms treat compliance as a document management problem: upload a certificate, set a reminder, tick a box. For most industries, that is sufficient. For NDIS registered providers, it misses the operational layer entirely.
The NDIS Practice Standards require that providers not only hold current worker credentials but demonstrate that those credentials are being actively applied to service delivery. That means the compliance system has to connect to the rostering system — so that a carer with an expired NDIS Worker Screening Check cannot be assigned to a participant who requires a screened worker. A document folder does not do that. A compliance module that is separate from the scheduler does not do that either, because coordinators will make assignments without checking it.
Teiro embeds the compliance check at the point of scheduling. Qualification status is surfaced alongside availability when a coordinator is filling a shift — the two cannot be separated. SCHADS Award entitlements, support ratios, and mandatory training requirements are all visible in the same workflow. The result is compliance that happens as a natural consequence of how the roster gets built, not as a separate administrative task. View Teiro pricing — free for up to five active users.
Frequently asked questions
Does Teiro track NDIS Worker Screening Checks?
Yes. NDIS Worker Screening Check clearances are stored against each carer record with the clearance number, issue date, and expiry. Teiro flags expired or expiring clearances and excludes non-compliant carers from assignment suggestions for roles that require a cleared worker.
What mandatory training modules can Teiro track?
Teiro tracks any qualification or training you configure — first aid, CPR, manual handling, medication administration, infection control, and organisation-specific induction modules. You define the required credentials for each support type or client, and Teiro enforces them at the scheduling layer.
How does incident reporting work for carers in the field?
Carers report incidents directly from the Teiro mobile app — structured fields, photo capture, and timestamped location. The report is immediately visible to coordinators in the web platform. Supervisors can review, annotate, and sign off. Reports are retained against the participant record and available for auditors without any additional export step.
Can Teiro generate audit-ready compliance reports?
Yes. The workforce compliance report shows the credential status of every carer across your organisation — current, expiring, and lapsed — with document references attached. You can filter by team, service type, or credential category. Reports can be exported for submission to the NDIS Quality and Safeguards Commission or your own quality reviewer.
How far in advance does Teiro send expiry alerts?
Configurable alerts at 60, 30, and 7 days before expiry. Notifications go to the carer, the care coordinator, and your designated compliance lead — whoever you configure. You can adjust these thresholds to suit your organisation’s processes.
Is compliance documentation linked to participant records?
Yes. Incident reports, support plan documents, and case notes are all linked to the relevant participant profile in Teiro. When a coordinator or compliance lead needs to review the full history of a participant’s support — including incidents, staffing changes, and communication — it is all in one place.
Can Teiro help with NDIS Practice Standards documentation requirements?
Teiro’s compliance and documentation features are built around the documentation expectations of Australian care regulators, including the NDIS Practice Standards. We are not a legal or compliance adviser — but the structured records Teiro produces are designed to meet the evidence requirements your quality reviewer will ask for.
See compliance tracking live
We'll walk through qualification management, expiry alerts, and audit reporting in your demo.
No pressure. No lock-in.