Communications
Activity feed and call logs
A single timeline of all communications with each carer and customer.
The activity feed is the communications history for any record in Teiro. It shows everything — every message sent, call logged, document added, and status change — in chronological order.
What appears in the feed
- SMS and email messages sent and received
- Manually logged phone calls (with note and duration)
- Job status changes (assigned, confirmed, in progress, completed)
- Incident reports submitted
- Document uploads
- Care plan updates and sign-offs
- Approval decisions
Logging a phone call
After a phone conversation with a carer or customer, open their record and click "Log Call". Enter the date, duration, and a summary of the conversation. This creates a permanent record of the discussion.
Filtering the feed
Use the type filter to view only specific event types — communications only, or status changes only. Date range filters help you find activity from a specific period.