How to check in to a job using the Teiro app
Step-by-step guide to checking in and out of a job from the Teiro mobile app, including GPS capture and what happens if you are running late.
What checking in does
When you check in to a job, Teiro records the exact time and your GPS location. This creates an accurate, timestamped record of when you arrived on site. It replaces paper timesheets and manual call-ins.
If you do not check in within 30 minutes of the scheduled start, your coordinator will be automatically alerted.
Step 1 -- Open your jobs for today
Open the Teiro app. Your home screen shows today's jobs in order. Tap the job you are about to start.
Step 2 -- Tap Check in
On the job detail screen, tap the Check in button. The app will ask for permission to use your location if it has not already. Allow location access -- this is required for check-in to work.
Teiro captures your GPS coordinates at the moment you tap. You do not need to do anything else with the location data; it is recorded automatically.
Step 3 -- Confirm
The job status updates to In progress. The check-in time is shown on the job detail screen. Your coordinator can see this in real time.
Checking out
When the job is finished, open the job detail screen and tap Complete. Teiro records your check-out time and prompts you to add a job note if required.
If the participant was not home when you arrived, tap Patient not home instead of Complete. This records the visit attempt and notifies your coordinator.
If you forget to check in
If you are already on site and realise you have not checked in, check in as soon as you remember. The recorded time will reflect when you tapped, not when you arrived, so let your coordinator know if the time is significantly off.
Troubleshooting
Location permission denied -- Go to your phone's settings, find the Teiro app, and enable Location access. Check-in will not work without it.
No internet connection -- Check-in requires a data connection. If you are in a low-signal area, move to where you have at least one bar and try again.
Related articles
Carer app overview
Everything carers can do in the Teiro mobile app — jobs, check-ins, incidents, and more.
Viewing your jobs in the app
How carers see their schedule, job details, and customer information before a visit.
Submitting incident reports
Report incidents, near misses, or safeguarding concerns directly from the app.