How to view the audit log for a record

What the audit log captures

Every time a record is created, updated, or deleted in Teiro, the change is logged automatically. The log captures:

• The user who made the change
• The date and time
• Which fields changed
• The value before and after the change

This applies to all record types: clients, carers, jobs, care plans, and documents.

Viewing history on a single record

To see the change history for a specific record:

1. 1.Open the record (e.g. a client profile or a carer's details)
2. 2.Tap the History tab at the top of the record

The history tab shows all changes to that record in reverse chronological order. Tap any entry to see the full before/after diff for that change.

Viewing the organisation-wide audit log

Admins can view all changes across the entire organisation in one place.

1. 1.Go to Settings from the main navigation
2. 2.Select Audit Log

The audit log shows every change made in your organisation, with filters for:

• Record type -- narrow to clients, carers, jobs, etc.
• User -- see all changes made by a specific team member
• Date range -- focus on a specific period

Exporting the audit log

To export the log for an external audit or quality review:

1. 1.Apply any filters you need
2. 2.Tap Export CSV

The export includes all columns shown on screen. It opens in Excel or any spreadsheet application.

Who can view the audit log

The organisation-wide audit log is visible to users with the Admin role. Record-level history tabs are visible to anyone with read access to that record type.

Common use cases

Before a quality audit -- export the full log for the relevant period to show auditors a complete activity trail.

Investigating a data entry issue -- find the exact change and when it was made, rather than asking the team.

Staff departure -- review all changes made by a departing team member before their account is suspended.

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