iinsight vs Lumary: NDIS Software Comparison for Allied Health and Disability Providers

Allied health software at opposite ends of the market

iinsight and Lumary both serve allied health and disability providers in Australia and both cover NDIS billing, scheduling, and compliance. But they sit at opposite ends of the market in terms of complexity, pricing transparency, and target organisation size.

iinsight is a specialist case management platform with a strong reputation in allied health and support coordination. Lumary is an enterprise care management platform built on Salesforce, used by some of Australia's largest disability and aged care organisations.

Pricing

iinsight offers two pricing models. Per-user licensing is approximately AU$59.99/user/month. A per-participant model charges a one-time $39 fee per participant covering the lifetime of their record — more cost-effective for providers managing many participants with smaller staff teams. Optional add-ons: Xero integration ($25/month), SMS ($10/month plus $0.15/sent message).

Lumary is quote-only. Pricing is based on organisation size, modules, and configuration. Salesforce licensing is bundled in, but implementation costs are separate and significant. Total cost of ownership is firmly in the enterprise tier.

Verdict: iinsight has transparent, predictable pricing with a model that suits many allied health practices. Lumary's cost can only be determined through a sales engagement, and the total investment — including implementation — is substantially higher.

Rostering and scheduling

iinsight has a calendar-based appointment scheduling module suitable for allied health consultants managing individual client appointments. It is not designed for large rotating shift rosters.

Lumary includes scheduling functionality and integrates with specialist rostering platforms (Skedulo, easyemployer) for organisations needing complex workforce management. For large-scale disability support providers managing hundreds of shifts per week, Lumary's extensibility via integrations is an advantage.

Verdict: Neither platform is primarily a rostering tool. Lumary scales better for high-volume shift management via integrations. iinsight suits appointment-based practices.

Mobile app

iinsight has iOS and Android apps allowing consultants to check in and out of appointments, record notes, track travel, and access client records. Location tracking supports NDIS compliance requirements.

Lumary has a mobile app for support workers and care managers to view schedules, log notes, and record client outcomes. The app is part of the Salesforce ecosystem.

Verdict: Both apps are functional for their target workflows. iinsight's is better suited to individual allied health consultants; Lumary's supports both support workers and managers in a larger organisational context.

NDIS-specific features

iinsight covers NDIS plan management, service booking management, bulk claims, PRODA integration, and budget tracking. Telehealth integration with Zoom and Teams is built in — relevant for providers offering remote allied health support.

Lumary covers NDIS, CHSP, and HCP simultaneously — a meaningful advantage for multi-funding-stream providers. It includes automated funding claims, outcomes tracking aligned to NDIS Practice Standards, a community portal for participants to manage their services, and AI-assisted compliance tools.

Verdict: Lumary has broader funding stream coverage and more advanced outcomes tracking. iinsight has better telehealth integration and is better suited to allied health practices working primarily within NDIS.

Compliance and reporting

iinsight holds ISO 27001, ISO 9001, GDPR, HIPAA, and PIPEDA certifications with 2FA as standard and a 99.99% uptime SLA. Its compliance posture is exceptionally strong for a platform at its price point.

Lumary inherits Salesforce's enterprise security infrastructure — used by Australian Government agencies and major banks. Built-in audit trails, automated alerts, and custom KPI dashboards support ongoing compliance management.

Verdict: Both platforms have strong formal compliance postures. iinsight's multi-standard certification set is notable; Lumary's Salesforce foundation provides equivalent enterprise-grade security.

API access and integrations

iinsight integrates with Xero, Zoom, Microsoft Teams, Tyro, and Medicare. API access should be confirmed directly for programmatic integration requirements.

Lumary is built on Salesforce, giving it access to the full Salesforce integration ecosystem — REST APIs, webhooks, and custom development capability.

Verdict: Lumary has a stronger integration story for complex or custom requirements. iinsight's integrations are well-suited for allied health workflows.

On-premise vs cloud

Both platforms are cloud-only. iinsight is hosted in Australia; Lumary inherits Salesforce's global infrastructure.

Support and onboarding

iinsight provides 24x5 online support and structured onboarding. The per-participant pricing model means smaller practices can start without a large upfront commitment.

Lumary implementations involve a dedicated team and a structured implementation project. Appropriate for large organisations; a significant commitment for smaller providers.

Pros and cons

iinsight pros: Transparent pricing, strong compliance certifications (ISO 27001/9001, HIPAA, GDPR), built-in telehealth integration, good for allied health and support coordination, per-participant model suits many practices.

iinsight cons: Appointment-based scheduling not suited to large shift rosters, per-user price ($59.99/month) is high if not on the per-participant model, limited participant self-service portal.

Lumary pros: Enterprise depth and customisability, multi-funding-stream coverage (NDIS/CHSP/HCP), strong participant community portal, Salesforce integration ecosystem, outcomes tracking and AI tools.

Lumary cons: Quote-only pricing with significant implementation cost, Salesforce learning curve, overkill for small practices, long implementation timeline, ecosystem lock-in.

Which should you choose?

Choose iinsight if you are an allied health practice or support coordination provider managing individual appointments and case records, and you want transparent pricing with strong compliance certifications.

Choose Lumary if you are a large, complex provider — particularly one operating across multiple funding streams — who needs an enterprise platform and is prepared for the implementation investment.

For disability support providers whose primary challenge is managing rosters, support workers, and client communications rather than allied health appointments or enterprise workflows, Teiro is a modern alternative designed specifically for that operational core. Book a demo.