NDIS Service Agreement Template (Free Download)

What is an NDIS service agreement?

A service agreement is a formal document between an NDIS provider and a participant (or their nominee) that sets out the supports to be delivered, the price, the terms of delivery, and both parties' rights and responsibilities. For registered NDIS providers, service agreements are required under the NDIS Practice Standards.

A well-written service agreement does several things. It ensures the participant understands exactly what support they are getting and what it costs. It protects the provider if a dispute arises over what was agreed. It sets expectations around cancellation — one of the most financially significant issues for providers under the NDIS pricing framework. And it creates a document trail that demonstrates your organisation takes its obligations to participants seriously.

What the NDIS requires

The NDIS Practice Standards (Core Module on Provision of Supports) require that registered providers have a written agreement with each participant. The agreement must cover the supports to be delivered, the price (in line with the NDIS Pricing Arrangements and Price Limits), the participant's rights, and cancellation and exit terms.

Before using any service agreement with participants, have it reviewed by your legal counsel or employer association to ensure it meets current requirements.

How Teiro supports service agreement management

Teiro stores service agreements against participant records, tracks review dates, and makes signed documents available to coordination staff without hunting through filing systems. When a participant's plan renews, the system flags that their service agreement may need updating. Learn more about participant record management.

NDIS Service Agreement Template

NDIS SERVICE AGREEMENT

Agreement date:

Part 1 — Parties to This Agreement

Provider: Organisation name / ABN / NDIS registration number / Contact name / Phone / Email

Participant: Full name / NDIS number / Date of birth / Address / Phone / Email

Nominee / guardian (if applicable): Name / Relationship / Phone

Part 2 — Supports to Be Delivered

All rates are in line with the current NDIS Pricing Arrangements and Price Limits. Rates may be adjusted when the NDIS updates its price guide — the Provider will give the Participant at least 14 days' notice of any rate change.

Agreement period: Commences and will be reviewed (or when the Participant's NDIS plan is renewed, whichever is earlier).

Part 3 — How Supports Will Be Delivered

Location of support / worker arrangements / communication and reporting commitments.

Part 4 — Participant Rights and Responsibilities

The Participant has the right to: receive supports in a safe, respectful and dignified manner; know who will be delivering their supports; raise concerns or make a complaint; access their personal information; choose a different provider at any time subject to exit notice terms; have a support person or advocate present at any time.

The Participant agrees to: give reasonable advance notice when cancelling a shift; treat the Provider's workers with respect; ensure a safe environment for support delivery; notify the Provider of significant changes to their support needs.

Part 5 — Cancellation Policy

A cancellation is short-notice if the Participant notifies the Provider with less than [2 business days / 7 days] before the scheduled support. For short-notice cancellations, the Provider may claim up to 100% of the agreed support price from the Participant's NDIS funding, in accordance with the current NDIS Pricing Arrangements.

Part 6 — Ending This Agreement

Either party may end this agreement by providing [14 days / 28 days] written notice.

Part 7 — Privacy and Confidentiality

The Provider collects and holds personal information for the purpose of delivering NDIS supports. This information will not be shared with third parties without the Participant's consent, except as required by law or by the NDIS Quality and Safeguards Commission.

Part 8 — Feedback and Complaints

Complaints contact: [Organisation complaint contact]. If not resolved, participants may contact the NDIS Quality and Safeguards Commission: 1800 035 544 / ndiscommission.gov.au.

Signatures

Provider representative: Name / Title / Signature / Date

Participant (or nominee): Name / Relationship to participant (if nominee) / Signature / Date

*This template is provided for general guidance only. It is not legal advice. Providers should have their service agreements reviewed by qualified legal or industry advisors before use.*

Need to manage service agreements at scale — tracking review dates, storing signed copies, and flagging when plans are renewed? Book a Teiro demo or start a free trial.