ShiftCare vs Brevity: NDIS Software Compared for Small and Mid-Sized Providers
ShiftCare charges per user; Brevity charges per client. That pricing difference drives most of the comparison — but there are meaningful differences in rostering, mobile, and platform complexity too.
The core pricing difference
ShiftCare and Brevity are both aimed at small to mid-sized NDIS and aged care providers, but they use different pricing models — and that drives almost everything about how each platform fits a given organisation.
ShiftCare charges per user per month. Brevity charges per client per month. If you have more clients than staff, Brevity can work out more expensive. If you have a large team relative to your client base, Brevity can be cheaper. The first step in any comparison should be a quick calculation against your actual numbers.
Pricing
ShiftCare starts at approximately $9/user/month, with a 5-user minimum. Premium plans reach around $25/user/month. A 7-day free trial is available.
Brevity charges per client, with pricing starting at approximately $44.90/month for the base tier. The per-client rate varies by plan and client volume. There is typically an upfront setup fee, which some reviewers describe as significant for a small organisation. For organisations with large client-to-staff ratios, costs can escalate quickly.
Verdict: Run the numbers against your actual headcount and client list before deciding. Brevity's model suits providers with small teams and moderate client loads; ShiftCare's suits providers with larger teams. Factor in the Brevity setup fee.
Rostering and scheduling
ShiftCare has a more robust scheduling board — drag-and-drop assignment, recurring shifts, group rosters, and carer availability management. Rostering is one of ShiftCare's clearest strengths relative to Brevity.
Brevity includes rostering and shift creation, but user feedback consistently notes that scheduling is not its strongest module. It covers the basics but lacks the depth of ShiftCare's scheduling board for operations managing high shift volumes.
Verdict: ShiftCare is the stronger rostering tool. If shift management is a daily challenge, this matters.
Mobile app
ShiftCare provides iOS and Android apps for support workers with shift access, check-in/out, and progress notes.
Brevity has iOS and Android apps. User reviews are mixed — the mobile experience for support workers has attracted criticism around usability and responsiveness, though Brevity has continued to iterate on the product.
Verdict: ShiftCare's mobile app has more consistently positive user feedback for the support worker experience.
NDIS-specific features
Both platforms include NDIS price guide integration, invoicing, bulk claims, and PRODA submission support. Brevity is an NDIS Digital Partner with a direct integration to the NDIS portal, including OCR scanning for NDIS plan documents and real-time NDIS API connectivity.
Verdict: Comparable NDIS billing coverage. Brevity's OCR integration for NDIS plan documents is a useful feature for plan management providers.
Compliance and reporting
ShiftCare covers qualifications, incident reporting, and standard audit documentation.
Brevity includes client documents, HR records, incident management, and reporting. Some users report concerns about support responsiveness, which can matter if compliance documentation issues need fast resolution.
Verdict: ShiftCare has stronger user sentiment around support quality and response times.
Platform complexity
Brevity is built on Salesforce infrastructure, which brings enterprise-grade data security but also a learning curve that catches some new users off guard — the interface is more complex than a purpose-built care platform, particularly for smaller organisations without a dedicated administrator.
ShiftCare is a purpose-built care platform with simpler onboarding. Self-guided setup is realistic for most organisations.
Verdict: ShiftCare is easier to adopt, particularly for organisations without a dedicated system administrator.
API access and integrations
ShiftCare offers API access and integrates with Xero and MYOB.
Brevity integrates with Xero and includes NDIS API integration as a differentiator for plan management.
Verdict: Brevity's NDIS API integration is a genuine advantage for plan management functions. ShiftCare's third-party integrations are comparable otherwise.
On-premise vs cloud
Both platforms are cloud-only.
Pros and cons
ShiftCare pros: Strong rostering, better-regarded mobile app, simpler onboarding, no Salesforce complexity, per-user pricing is predictable for large teams.
ShiftCare cons: Per-user cost escalates with team size, no built-in award interpretation, 5-user minimum.
Brevity pros: Per-client pricing suits providers with small teams, NDIS Digital Partner with OCR plan scanning and NDIS API, Salesforce security infrastructure.
Brevity cons: Setup fee can be significant for small organisations, mobile experience has mixed reviews, Salesforce complexity for non-technical administrators, per-client cost escalates with large client loads.
Which should you choose?
Choose ShiftCare if rostering is a primary daily workflow, your team-to-client ratio makes per-user pricing favourable, and you want simple onboarding.
Choose Brevity if you are a plan management provider who needs direct NDIS API connectivity and OCR plan document processing, or if your client base is small relative to your staff count.
If neither fits — particularly if the day-to-day carer communication, scheduling, and client record workflow is your main pain point — Teiro is worth a look. It was built specifically for care coordinators managing rosters and client communications, with a mobile-first approach that support workers actually use. Book a demo.