Help Centre
How can we help?
Guides, walkthroughs, and answers for Teiro — the care workforce platform.
Getting Started
Set up your organisation, invite your team, and understand the basics
Setting up your organisation in Teiro
Get your Teiro account ready — organisation details, branding, and initial configuration.
Understanding your Teiro dashboard
A walkthrough of the main dashboard — what each section shows and how to navigate.
Inviting your team to Teiro
Add coordinators, carers, and administrators and assign them the right roles.
Adding your first customer (participant)
Create a customer record with care plan details, contacts, and service requirements.
Quick start: your first week with Teiro
Follow this guide to get your organisation live in Teiro within your first week.
Scheduling
Roster your carers, manage jobs, and handle schedule changes
Using the Scheduler Board
Navigate the drag-and-drop scheduling board to roster carers and manage your week.
Assigning a carer to a job
Find the right carer for a job using availability, qualifications, and preference matching.
Managing recurring jobs
Set up weekly or fortnightly recurring visits and manage changes to the series.
Handling conflicts and roster gaps
Resolve double-bookings, qualification mismatches, and coverage gaps on the roster.
Approving schedule changes and requests
Review and action leave requests, availability changes, and standing instruction edits.
Carer App
Mobile app for carers — check-ins, jobs, incidents, and availability
Carer app overview
Everything carers can do in the Teiro mobile app — jobs, check-ins, incidents, and more.
Checking in and out of a job
How carers check in at the start of a visit and check out when they leave.
Submitting incident reports
Report incidents, near misses, or safeguarding concerns directly from the app.
Viewing your jobs in the app
How carers see their schedule, job details, and customer information before a visit.
Managing your availability
Set your regular working hours and request leave through the Teiro app.
Compliance
Qualifications, document expiry, care plans, and audit trails
Tracking carer qualifications and certifications
Record and monitor qualifications, certificates, and their expiry dates for every carer.
Document expiry alerts
Set expiry dates on uploaded documents and get automatic alerts before they lapse.
Generating compliance reports
Export compliance reports for audits, funding bodies, and quality reviews.
Audit trails and activity history
Every change in Teiro is logged — who changed what, and when.
Managing care plans
Create, update, and maintain care plans for each customer within Teiro.
Communications
SMS, email, activity feed, and client communications
Sending SMS and email from Teiro
Reach carers and clients via SMS or email directly from the Teiro communications hub.
Activity feed and call logs
A single timeline of all communications with each carer and customer.
Notification preferences
Control which notifications you receive and how — email, SMS, or push.
Communicating with clients and families
Keep clients and their families informed through the Teiro communications hub.
Approvals and requests
How carers submit requests and how approvers manage them in the Approvals queue.
Account & Team
Roles, permissions, billing, and account settings
Managing roles and permissions
Control what each team member can see and do with Teiro's role-based access system.
Account settings
Update your organisation's configuration, contact details, and notification defaults.
Understanding Teiro pricing and plans
Learn about Teiro's pricing tiers, what's included, and how to manage your subscription.
Changing your password or email
Update your login credentials and keep your Teiro account secure.
Exporting your data
Export customer, carer, and job data from Teiro in standard formats.
Still need help?
Can’t find what you’re looking for? Our support team knows Teiro inside out.
Get in touchFrequently asked questions
How do carers access Teiro?▼
Carers use the Teiro mobile app, available on iOS and Android. They receive an invitation email from their coordinator with a link to set up their account. The app is designed for field use — simple job views, check-in/out, and incident reporting.
Learn about the carer app →How does scheduling conflict detection work?▼
When you assign a carer to a job, Teiro immediately checks for overlapping jobs, qualification mismatches, and travel time conflicts. Conflicts are flagged with a warning badge and the system suggests alternative carers.
Read about conflict handling →Can Teiro track qualification expiry dates?▼
Yes. Every carer's qualifications and certifications are stored in their profile with expiry dates. Teiro sends automatic alerts at 60, 30, and 7 days before expiry — to both the carer and their coordinator.
Read about expiry alerts →Is there an audit trail for compliance?▼
Every change in Teiro is logged — who made it, when, and what changed. This audit trail is available on any record and can be exported as a PDF or CSV for quality audits, compliance reviews, or incident investigations.
Learn about audit trails →How does the leave approval process work?▼
Carers submit leave requests from the mobile app. Requests land in the Approvals queue for coordinators to review. When approved, Teiro automatically flags any affected jobs so they can be reassigned.
Read about approvals →