Software Comparison
Teiro vs CareMaster: NDIS software comparison for Australian providers
This page is for providers actively evaluating both platforms. It is written based on publicly available product information and what coordinators have told us matters in practice. We have tried to represent CareMaster fairly, including where it is genuinely the stronger choice.
CareMaster and Teiro are both aimed at small-to-medium NDIS providers in Australia, and they overlap substantially on feature coverage. The main differences are in SCHADS accuracy -- Teiro calculates rates at the rostering layer so the right penalty rates flow through automatically -- and in platform focus: CareMaster covers NDIS, aged care, and home care in one system, while Teiro is purpose-built for disability support and NDIS operations. If your organisation runs across multiple care verticals, CareMaster's breadth may be relevant. If your core work is NDIS disability support, Teiro's depth in that area is typically the better fit.
Feature comparison
The table below covers what coordinators and operations managers tell us matters most when comparing NDIS workforce management platforms. Notes explain the differences rather than just marking presence or absence.
| Feature | CareMaster | Teiro |
|---|---|---|
| NDIS rostering | Capable rostering with multiple care types supported. Scheduling works across NDIS, aged care, and home care in a single system. | NDIS-specific rostering with SCHADS enforcement at the scheduling layer, qualification blocking, participant continuity tracking, and support line item mapping at the point of assignment. |
| SCHADS Award compliance | SCHADS support included. Accuracy for edge cases -- broken shifts, sleepover vs active overnight, casual public holiday rates at 275% with loading embedded -- varies and may require manual verification outside the system. | SCHADS calculated at the rostering layer: broken shifts, sleepover allowance, active overnight, Saturday, Sunday, and state-by-state public holiday calendars. The loaded cost of a shift is visible before it is confirmed. |
| Mobile carer app | Mobile app for check-in and check-out and progress notes. Covers the standard daily workflow for support workers. | Purpose-built carer app with shift notes, incident reporting, document capture, and GPS check-in. Designed for use in the field on a phone. |
| NDIS billing | NDIS billing included across all plans. Handles plan-managed, self-managed, and NDIA-managed claiming for providers across care types. | NDIS billing with SCHADS rate automation, service agreement tracking, claim management from draft to paid, and budget dashboards for direct support providers. |
| Aged care and home care | Covers NDIS, aged care, and home care in one system. A genuine strength for multi-vertical providers. | NDIS and disability support focused. Aged care providers can visit teiro.com.au/aged-care/. Multi-vertical breadth is not CareMaster's primary differentiator in this comparison. |
| Pricing model | Approximately $9 per user per month. Straightforward per-user pricing with no publicly listed free tier. | Free for 5 or fewer active users (full platform, no trial expiry, no credit card required). Starter $9 per user per month. Growth $29 per user per month. Same entry price point as CareMaster, with a free tier available. |
| Implementation | Standard onboarding process. Multi-vertical setup covering NDIS, aged care, and home care configuration adds some complexity for new providers. | No implementation project required. Most providers are running live rosters within a week. Onboarding support included at no extra cost. |
Information based on publicly available product documentation and coordinator feedback as of June 2026. Features change; verify directly with each vendor.
Where CareMaster is stronger
CareMaster is a real product with a real user base. If you are evaluating honestly, these are the areas where CareMaster has genuine strengths:
Multi-vertical coverage
CareMaster covers NDIS, aged care, and home care in a single platform. For organisations that deliver services across more than one care vertical and need a single system for all of them, this is a genuine advantage. Running one platform across funding types and care settings reduces administrative overhead compared to managing separate tools.
Established aged care and home care capability
CareMaster has invested in aged care and Commonwealth Home Support Programme (CHSP) and Home Care Package workflows. Providers transitioning participants to the Support at Home program who need integrated tooling across both aged care and NDIS may find CareMaster's multi-vertical approach relevant.
Predictable per-user pricing
CareMaster's pricing is straightforward and publicly listed. At around $9 per user per month, the cost scales predictably with workforce size. For providers who want to know their software cost without a sales call, that transparency is a practical advantage.
Broad NDIS workflow coverage
CareMaster covers the standard NDIS operational workflow: rostering, client records, billing, and progress notes. Providers looking for a single tool that handles the full NDIS cycle without specialised depth in any one area will find CareMaster functional across the board.
Where Teiro is stronger
These are specific differences based on where each platform puts its depth, not claims about features CareMaster lacks entirely.
SCHADS accuracy at the rostering layer
SCHADS penalty rates are calculated inside Teiro at the point of rostering, before the shift is confirmed. Broken shift allowances, sleepover vs active overnight, Saturday and Sunday penalties, and state-by-state public holiday calendars are modelled in the scheduling workflow, not in a post-processing billing step. The casual public holiday rate in particular -- 275% with loading embedded, not 250% plus 25% calculated separately -- is handled correctly by Teiro without manual cross-checks. For providers delivering high volumes of NDIS shifts where SCHADS edge cases appear regularly, this reduces payroll errors at the source.
Purpose-built for NDIS disability support
CareMaster is built to serve multiple care verticals, which means its NDIS-specific features are designed for breadth rather than depth. Teiro is built specifically for disability support providers and NDIS operations. Participant continuity preferences, Worker Screening status, support ratio enforcement, and NDIS line item mapping sit at the core of the rostering workflow rather than alongside features designed for aged care or home care programs.
Qualification enforcement at the point of assignment
When a carer's NDIS Worker Screening Check, NDIS Worker Orientation Module, or other required credential has lapsed, Teiro excludes them from assignment options before the coordinator sees the roster. The enforcement happens at scheduling, not in a separate compliance audit. For high-intensity supports, required competency assessments are checked at the same step. A carer without a valid credential for a particular support type cannot be assigned without the system flagging it first.
Free tier for small providers
Teiro is free for providers with 5 or fewer active users. That is the full platform with no stripped-down feature set, no trial expiry, and no credit card required. For small NDIS providers that are growing, or for organisations that want to evaluate in a live production environment before committing, this is a meaningful difference from CareMaster's per-user model.
Mobile app built for the field
Teiro's carer app is designed with a mobile-first approach for support workers in the field: GPS check-in and out, shift details, incident reporting, and document capture. App adoption matters for NDIS compliance: if support workers are not checking in through the system, shift verification becomes a manual exercise. We recommend testing any carer app with a group of your own workers before committing to a platform.
Switching from CareMaster: what to expect
Switching platforms has a real cost. Here is an honest picture of what the transition involves for a provider moving from CareMaster to Teiro.
Assess your vertical mix first
Before committing to a switch, map how much of your current operation runs through CareMaster's aged care or home care modules versus its NDIS capability. If you are predominantly NDIS disability support, the switch is straightforward. If aged care or CHSP is a significant part of your operation, discuss what that looks like in Teiro before proceeding -- the answer may still be yes, but the conversation matters.
Data migration
Teiro provides migration support for organisations moving from CareMaster. Participant records, worker profiles, and credential data can be imported. We work through the migration before go-live, not after, so there are no surprises on the day you switch.
Carer app adoption
Support workers using CareMaster's mobile app today will need to download and learn Teiro's carer app. This is the real friction point in any platform switch involving a large casual workforce. Most carers are comfortable with Teiro's app within a few shifts. Teiro provides onboarding materials you can share directly with your team. For a large workforce, plan for a two-to-four-week transition period.
Billing workflow
Teiro's NDIS billing covers line item mapping, service agreement tracking, claim management, and budget dashboards. Payroll integrations are in development. If your current CareMaster billing workflow connects directly to a payroll system, that integration does not exist in Teiro yet. Structured exports are available for your payroll team in the interim.
Timing the cutover
The easiest time to switch is at the start of a new billing period or service agreement cycle. Running both platforms in parallel for two to three weeks before full cutover is a common approach. Teiro supports this and can help you plan the transition sequence.
Common questions
Is CareMaster or Teiro cheaper?
CareMaster is publicly listed at around $9 per user per month. Teiro matches that entry price point at $9 per user per month on the Starter plan, and is free for providers with 5 or fewer active users -- the full platform with no trial expiry and no credit card required. For larger teams, Teiro's Growth plan is $29 per user per month with additional capability. The right answer for your organisation depends on workforce size and which features you actually need. Pricing is at teiro.com.au/pricing and there is no quote-only tier.
Does Teiro cover aged care like CareMaster does?
Not with the same breadth. CareMaster is a genuine multi-vertical platform covering NDIS, aged care, and home care in one system. Teiro is purpose-built for NDIS disability support, and while aged care providers do use Teiro (see teiro.com.au/aged-care/), the depth of aged care-specific features is not the same. If your organisation operates across NDIS and residential aged care in a way that requires a single system for both, CareMaster's breadth may be more relevant to your situation.
Which platform has better SCHADS compliance?
Teiro handles SCHADS at the rostering layer -- penalty rates, broken shift allowances, sleepover vs active overnight, and state-by-state public holiday calendars are calculated before a shift is confirmed. The loaded cost is visible in the scheduling workflow. CareMaster includes SCHADS support, but accuracy for edge cases -- particularly the casual public holiday rate (275% with loading embedded, not 250% plus 25% on top) and broken shift allowances -- may require manual checking in a multi-vertical platform. For providers where SCHADS accuracy is a compliance priority, Teiro's approach of enforcing it at the scheduling layer reduces the risk of errors reaching payroll.
Can I switch from CareMaster to Teiro?
Yes. Teiro provides migration support for organisations moving from CareMaster. Participant records, worker profiles, and credential data can be imported. We work through the migration before go-live, not after. The practical question is whether your operation is primarily NDIS disability support, or whether you rely on CareMaster's multi-vertical capabilities for aged care or home care as well. If you are predominantly NDIS-focused, the switch is straightforward. If you run significant aged care volumes alongside NDIS, discuss the specifics of your setup with us first so the decision is based on accurate information.
Which platform do most NDIS providers use?
ShiftCare has the largest market share among Australian NDIS providers by user count. CareMaster is used across a number of small-to-medium providers, particularly those operating across more than one care vertical. Teiro is newer but growing specifically in the disability support segment where SCHADS accuracy and carer app adoption are priorities. Market share is not the right measure for which platform fits your organisation -- the relevant question is which platform's depth aligns with how your operation actually works.
See how your CareMaster setup maps across
Book a demo and bring your current operation. We will walk through how your participants, workers, and credential records would look in Teiro, and show you the SCHADS calculations and qualification enforcement in a live roster.
No pressure. No commitment. If Teiro is not the right fit for your organisation, we will tell you.
Free for 5 or fewer active users. No credit card required.