Migration Guide
GoodHuman migration guide: moving your NDIS operations to a new platform
GoodHuman entered liquidation in 2024. Many providers who relied on it for rostering, scheduling, and compliance tracking are now on a second platform -- but some are still working through the transition, and some are encountering this situation for the first time as they research their options.
This guide covers what to recover, what to rebuild, and what to prioritise. It is written to be useful regardless of which platform you choose. We have noted where Teiro is a good fit -- and where it may not be.
What to recover first
If you still have access to GoodHuman, or have partial exports from before access was terminated, start here. If access is gone entirely, skip to Step 2 -- there are alternative sources for most of this data.
If you no longer have access
NDIS plan data is available through the myplace portal or your plan manager. Worker credential numbers can be re-provided by workers from their own records or re-verified through the NDIS Commission's worker screening register. Payroll records and bank statements can help reconstruct roster history for billing and audit purposes.
What to prioritise in a replacement platform
GoodHuman served a specific market: NDIS providers who wanted a modern, mobile-first platform. These are the five criteria that matter most for providers coming from that context.
NDIS rostering that handles SCHADS Award rates automatically
Generic scheduling tools do not understand SCHADS penalty rates, NDIS line items, or Worker Screening requirements. Look for a platform where NDIS specifics are built in. Broken shifts, sleepover allowances, Saturday and Sunday penalties, and the correct casual public holiday rate (275% with loading embedded) should be calculated automatically -- not manually configured or reconciled in payroll.
A mobile app carers will actually adopt
One of GoodHuman's noted strengths was carer app adoption. Your workforce is used to managing shifts from their phones. Look for a replacement app that handles the core daily workflow without friction: view upcoming shifts, check in on arrival, check out on departure, log shift notes, report incidents. If it requires training for basic tasks, adoption will drop and you lose the field verification benefit.
Compliance tracking: qualification expiry, incident management, audit trail
Worker Screening, NDIS Worker Orientation Module, Working with Children Checks, first aid, and manual handling certificates all need expiry alerts and rostering enforcement. Incident management should produce a clear audit trail. Look for a platform that enforces compliance at the point of rostering -- not as a separate audit process after shifts are booked.
NDIS billing if you claim directly through PACE or PRODA
If your organisation submits claims directly to the NDIA rather than through a plan manager, billing integration matters. Shifts should map to NDIS support categories and line items automatically, service agreement budgets should be tracked per participant, and short-notice cancellation claim lines should be generated without manual work. Cash flow continuity during a platform transition depends on being able to bill from day one.
Fast setup -- after a platform failure, a six-month implementation is not acceptable
Some enterprise platforms in this space require a multi-month implementation project with specialist onboarding consultants. That is not realistic when you need to be operational within days or weeks. Look for a platform where participant records, worker profiles, and rosters can be entered or imported quickly. A realistic timeline is live rosters in the first week, full configuration by end of month one.
Rebuilding your operation
A realistic migration happens in phases. Trying to fully replicate everything from GoodHuman before you start running live care is a mistake -- continuity of care comes first.
Get rosters running
Enter or import active participants and current workers. Build your near-term roster manually if needed -- two weeks of shifts for active participants. Prioritise continuity: carers should know their shifts, participants should have their services delivered. Historical data migration is secondary to this.
Re-upload documents and configure compliance
Upload care plans, risk assessments, and participant-specific protocols. Reconnect service agreements with correct support categories and funding amounts. Set credential expiry dates for all workers -- collect these directly from workers if your GoodHuman exports are incomplete. Configure your billing workflow so claims can be submitted from completed shifts.
Audit records and close gaps
Once you are running steadily, systematically compare what you have rebuilt against your known GoodHuman records. Cross-reference against your NDIS portal data, payroll system, and any paper records. Identify gaps in compliance documentation and address them before your next quality review or audit.
Why some providers choose Teiro
Teiro is purpose-built for NDIS disability support providers -- the same market GoodHuman served. It covers the same operational core: NDIS rostering, SCHADS Award rate calculations, a mobile carer app, qualification tracking, incident management, and NDIS billing. Most providers are running live rosters within a week of setup. There is no implementation project, and onboarding support is included at no extra cost.
Teiro is free for organisations with 5 or fewer active users -- the full platform, no trial expiry, no credit card required. This is useful for smaller providers, or for larger providers who want to run a real evaluation before committing. For organisations with more than five users, per-user pricing applies. Pricing is published at teiro.com.au/pricing.
Teiro is not the right fit for every provider. Very large organisations that need plan management depth may find enterprise platforms more suitable. Providers whose primary focus is aged care rather than disability support should check our aged care section for how well Teiro fits that context. We would rather tell you upfront if we are not the right fit than have you go through a migration twice.
SCHADS Award rates calculated automatically for every shift type
Carer mobile app on iOS and Android -- check-in, check-out, incident reporting
14+ credential types tracked with rostering enforcement on expiry
NDIS billing: service agreements, claims, budget dashboards
Free for 5 or fewer active users -- full platform, no expiry
Most providers running live rosters within a week
Common questions
How do I export my data if I still have access to GoodHuman?
If you still have platform access, prioritise exporting participant records (as CSV or PDF if available), worker profiles and credential lists, roster history for the past six to twelve months, and any service agreement documents stored in the platform. Download incident reports and care notes as PDFs where possible. Store everything in a secure shared folder your team can access. Even partial exports are useful -- incomplete records can be supplemented from other sources like your NDIS portal, payroll system, or paper files.
What if I can't recover all my GoodHuman records?
You are not alone in this situation. Many providers could not recover everything before access was terminated. For participant records, your NDIS portal (myplace for self-managed, or your plan manager) will have plan dates and support budgets. For worker credentials, most credentialing bodies (NDIS Quality and Safeguards Commission for Worker Screening, WWCC registries for Working with Children) maintain their own records that workers can re-provide. For roster history needed in billing disputes or audits, payroll records and bank statements often provide a useful cross-reference. Rebuild what you need systematically rather than trying to recreate everything at once.
How long does it take to set up a new platform from scratch?
For a provider with 10 to 30 active participants and 10 to 20 workers, most modern platforms designed for this sector can be operational within one to two weeks. The first week covers entering active participant records, active worker profiles, and near-term roster. The second week adds credentials, service agreements, and billing configuration. Full historical data migration takes longer but is not required to start delivering and recording care.
Does Teiro offer any migration support?
Yes. Teiro includes onboarding support at no extra cost, and we are familiar with the GoodHuman migration scenario. We can work with whatever exports or records you have. Book a demo and mention you are migrating from GoodHuman -- we will schedule a setup session and help you map your data into Teiro as efficiently as possible. For organisations with 5 or fewer active users, the full platform is free with no credit card required.
Ready to get your operations running on a new platform?
Book a demo and mention you are migrating from GoodHuman. We will work with whatever data you have available and walk you through the setup process.
Free for organisations with 5 or fewer active users. No credit card required. Most providers are running live rosters within a week.