Migration Guide
Switching from GoodHuman: NDIS software options for affected providers
GoodHuman has entered voluntary administration and is now in liquidation. If your organisation was using GoodHuman to manage your NDIS workforce, you need to find a replacement platform and migrate your data. This page is written to help you do that thoughtfully, not hastily.
We recognise that this is a genuinely disruptive situation. Many providers built their operations around GoodHuman. Losing a platform mid-operation creates real risk for staff, participants, and compliance obligations. The goal of this page is to give you useful, practical guidance on what to do next -- not to sell you on switching to Teiro before you have had time to assess your options properly.
That said: Teiro is a modern NDIS provider platform built for the same operational needs GoodHuman addressed. We have set up a priority onboarding pathway for affected providers. If Teiro is the right fit, we can have you operational quickly.
If you were a GoodHuman customer
GoodHuman entered liquidation in 2024 and access to the platform has likely been terminated. If you have not yet completed your migration, the checklist below covers what to recover and how to approach the move to a new platform.
What happened with GoodHuman
GoodHuman, an Australian NDIS provider software platform, entered voluntary administration in 2024 and subsequently went into liquidation. The company owed approximately $3 million to creditors. The platform is no longer trading and access has been terminated.
For providers who were using GoodHuman at the time: subscription payments were unlikely to be refunded through the liquidation process. If you have not yet migrated your data to a new platform, the priority is recovering what you can -- participant records, worker credentials, roster history, and service agreements -- and re-establishing operations on a replacement platform.
Providers who were evaluating GoodHuman but had not yet committed are in a simpler position: you need to find a platform that serves the same operational needs. The criteria that made GoodHuman attractive -- modern interface, mobile-first carer experience, NDIS-specific rostering -- are a useful starting point for evaluating alternatives.
What to do first
If you have not yet completed your migration, the first priority is recovering your data. These steps apply regardless of which platform you move to. If you no longer have access to GoodHuman, see our GoodHuman migration guide for guidance on rebuilding records from other sources.
Export all participant records
Download or export every active participant's record: contact details, NDIS plan information, support categories, funding amounts, service agreements, and care notes. Save these to a secure location outside GoodHuman. If GoodHuman allows CSV or PDF export, do both.
Export worker records and credentials
Export all worker profiles including contact details, roles, qualifications, and credential expiry dates. Download certificates and documents stored in the platform. This is critical for compliance continuity -- your new platform will need these records.
Capture active rosters and upcoming shifts
Screenshot or export your current and upcoming rosters. Identify any shifts in the next two to four weeks that need to be recreated in your new platform. Coordinators should have a manual record of all scheduled visits for at least the next fortnight.
Document active service agreements
For each active participant, record their current service agreement: support categories, line items, funding amounts, and plan dates. If these are stored only in GoodHuman, export them now. You will need this information to continue billing correctly in any replacement platform.
Notify your team
Let carers, coordinators, and any other staff who access GoodHuman know what is happening and that you are moving to a new platform. Set expectations on timeline. Carers should know they may be asked to download a new app within the next week or two.
Notify your participants and families where appropriate
If participant communication runs through GoodHuman's platform, ensure you have direct contact details for all active participants and their primary contacts. Communication continuity is a care obligation, not just an operational convenience.
What to look for in a GoodHuman replacement
GoodHuman served a specific market: Australian NDIS providers who wanted a modern, mobile-first platform with good rostering and participant management. When evaluating replacements, look for platforms that match what you were actually using. These are the criteria that matter most for GoodHuman customers.
NDIS rostering that understands the sector
Generic scheduling tools do not understand NDIS line items, SCHADS Award rates, Worker Screening requirements, or support ratios. Look for a platform where NDIS specifics are built in, not bolted on as optional modules. If SCHADS penalty rates require manual configuration or external payroll reconciliation, that is a risk you carry on every roster.
A mobile app your carers will actually use
One of GoodHuman's strengths was carer app adoption. Your workforce is used to managing shifts from their phones. Look for a replacement app that is genuinely simple for daily use: view shifts, check in, check out, report incidents. If the app requires training to use for basic tasks, adoption will be lower and you will lose the field verification benefit.
Fast to set up -- not an implementation project
After a platform failure, a three-month implementation project is not a realistic option. Look for a platform that can be up and running within a week. Participant records, worker credentials, and active rosters should be importable or enterable quickly. Some platforms in this space require specialist onboarding consultants and extended configuration -- that adds cost and delay you do not need during a transition.
NDIS billing that keeps your claims moving
Cash flow continuity matters during a platform switch. Look for a platform where shifts connect to NDIS support categories, service agreements are tracked per participant, and claim management is built in. You should be able to generate and submit claims from your first week of operation, not after a billing configuration phase.
Compliance and credential tracking you can trust
Worker Screening, NDIS Worker Orientation Module, Working with Children Checks, first aid, and manual handling certificates all need to be tracked with expiry alerts. During a platform transition, compliance obligations do not pause. Look for a platform that imports your existing credential data and enforces compliance at the point of rostering, not as a separate audit process.
GoodHuman vs Teiro: feature comparison
The table below compares what GoodHuman offered before liquidation with what Teiro provides today. We have described GoodHuman's features accurately and fairly based on publicly known capabilities of the platform.
| Feature | GoodHuman (pre-liquidation) | Teiro |
|---|---|---|
| NDIS rostering | Core strength of the platform. Shift scheduling, worker matching, and participant-linked rosters were well regarded by coordinators. Availability management and shift confirmation via the mobile app worked well for most providers. | NDIS-specific rostering: SCHADS enforcement, qualification blocking at point of assignment, participant continuity preferences, and support category line item mapping built into the scheduling workflow. |
| Mobile carer app | A modern, well-designed mobile app was one of GoodHuman's noted strengths. Shift management, check-in and out, and carer communication were handled in-app. Many providers chose GoodHuman specifically for the carer experience. | Mobile-first app for support workers: GPS check-in and check-out, shift details, incident reporting, and document capture. Available on iOS and Android. Designed for daily field use. |
| SCHADS Award compliance | SCHADS penalty rate support was included. The platform handled standard rates and penalty types. The accuracy of edge cases — broken shifts, sleepover disturbance pay, casual public holiday rates — varied by configuration. | SCHADS calculations run at the rostering layer for every shift type: weekday day and evening, active nights, sleepovers, broken shifts, Saturday, Sunday, and public holidays. The correct casual public holiday rate (275% with loading embedded) is applied by default. |
| NDIS billing | NDIS invoicing and claim management were part of the platform, covering plan-managed, self-managed, and agency-managed participants. Billing was integrated with the rostering workflow. | NDIS billing included: line item mapping, service agreement tracking, claim management from draft to submitted to paid, short-notice cancellation claim lines generated automatically, and budget dashboards across support categories. |
| Compliance and qualification tracking | Document storage and credential tracking were available. Expiry reminders for key credentials were part of the platform. | 14+ credential types tracked including NDIS Worker Screening, Worker Orientation Module, Working with Children Check, vehicle registration and insurance, and visa expiry. Enforcement blocks rostering for expired credentials at point of assignment. |
| Implementation time | Not applicable — GoodHuman entered liquidation in 2024 and is no longer operating. | Most providers are running live rosters within a week. No implementation project required. Onboarding support is included at no extra cost, with priority support available for providers migrating from GoodHuman. |
| Pricing model | Subscription-based pricing. GoodHuman is no longer trading following entry into liquidation. | Free for 5 or fewer active users — the full platform, no trial expiry, no credit card required. Per-user pricing for larger organisations. Pricing is listed publicly at teiro.com.au/pricing. |
| Data migration support | Not applicable. GoodHuman is no longer operating. If you still have data to recover, see our migration guide for how to approach rebuilding records. | Migration support for organisations moving from GoodHuman. Participant records, worker profiles, and credential data are importable. Priority onboarding available for affected providers. |
GoodHuman feature descriptions based on publicly available product documentation prior to liquidation. Teiro information current as of June 2026. Features change; verify directly with any vendor you evaluate.
Moving from GoodHuman to Teiro: what it looks like in practice
Here is a realistic timeline for a provider moving from GoodHuman to Teiro. Most organisations can be running live rosters within five to seven days of starting the process.
Day 1 -- Account setup and data import
Create your Teiro account. Import participant records and worker profiles from your GoodHuman exports. Our onboarding team helps with the import process. For organisations with 5 or fewer active users, the free tier covers this from day one at no cost.
Day 2 -- Service agreements and billing configuration
Set up service agreements for active participants. Map support categories to NDIS line items. Configure funding management types (agency-managed, plan-managed, self-managed). Your onboarding session covers this configuration with you live.
Day 3 -- Credential setup and compliance review
Upload worker credentials and set expiry dates. Review any credentials approaching expiry that were tracked in GoodHuman. Teiro will flag workers with expired or expiring credentials before they appear as assignable on rosters.
Day 4 -- Carer app rollout
Send workers the link to download the Teiro app from the App Store or Google Play. Share the onboarding guide. Most workers are comfortable with the daily workflow -- view shifts, check in, check out -- within their first shift.
Day 5 -- First live roster
Build your first week of rosters in Teiro. Review SCHADS rate calculations on your shift types. Confirm carers can see their shifts in the app. Run a coordinator walkthrough of the scheduling board with your onboarding contact if needed.
Week 2 -- First billing run
Once shifts have been delivered and verified, generate your first claim batch in Teiro. Review claims against service agreement budgets. Submit to NDIA or generate invoices for plan-managed participants. Your onboarding contact is available to walk through the billing workflow.
Migration support for GoodHuman customers
If you are still working through your migration from GoodHuman, we can help. Book a call and mention that you are migrating from GoodHuman. We will schedule your setup session promptly and work with what data you have available.
Questions from GoodHuman customers
Can Teiro import data from GoodHuman?
Yes. Teiro provides migration support for organisations moving from GoodHuman. Participant records, worker profiles, and credential data are importable. The process depends on what you were able to export before access was terminated. Contact us with what you have and we will give you a clear picture of what migration involves for your organisation.
How long does it take to set up Teiro?
Most providers are running live rosters in Teiro within a week of setup. There is no implementation project. Participant records, worker credentials, SCHADS calculations, and qualification enforcement are all built in. We include onboarding support at no extra cost, and we are prioritising setup for providers who need to move urgently from GoodHuman.
Is Teiro free while we're getting established?
Teiro is free for organisations with 5 or fewer active users — that is the full platform with no trial expiry and no credit card required. If you are a small provider or are temporarily reducing active staff while you stabilise operations, the free tier covers you completely. For larger organisations, per-user pricing applies. There is no locked-down trial version — the free tier is the real product.
Will our carers need retraining on a new app?
A brief orientation, yes — but the core daily workflow in Teiro's mobile app is simple: view your upcoming shifts, check in when you arrive, check out when you leave, report anything that needs reporting. Most carers are comfortable within a few shifts. We provide onboarding guides you can share directly with your workforce. Carers who used GoodHuman's mobile app will find the concepts familiar; the interface is different but the workflow is not.
Does Teiro handle NDIS billing the way GoodHuman did?
Yes. Teiro covers the core NDIS billing workflow for direct support providers: shifts map to NDIS support categories and line items at rostering, service agreement budgets are tracked per participant, claim management runs from draft through to paid, and short-notice cancellation claim lines are generated automatically. Budget burn rate tracking and amber/red warning thresholds are included. If your organisation ran plan management operations within GoodHuman, contact us to discuss how that requirement maps to Teiro's current billing capability.
Migrating from GoodHuman? We can help you get back up and running.
Book a call and mention you are migrating from GoodHuman. We will work with whatever data you have available and get your rosters, participant records, and billing running in Teiro as quickly as possible.
Free for organisations with 5 or fewer active users. No credit card required. No implementation project. Most providers are live within a week.
See our step-by-step GoodHuman migration guide for practical guidance on recovering records and rebuilding your operations.