Recording a Medication Administration in Teiro

Overview

This guide covers how a support worker actually records a medication administration during a visit: where to find what is due, how to record a single dose or a batch, what the outcome options mean, and why a controlled drug entry asks for more than a tap.

Finding what is due

Open the client's Medications tab from the visit screen. The daily view groups everything due today by time slot, morning through overnight, the same grouping a support worker would expect from a paper MAR.

Recording a single dose

Tap the medication to open it, choose the outcome, and confirm with a signature. The available outcomes are:

• Given
• Refused
• Withheld
• Self-administered
• Not supplied
• Missed

Any outcome other than given should include a reason. This is what turns "refused" from a bare fact into something a coordinator or clinical lead can actually act on.

Recording a batch

Where several medications are due at the same time slot and were given together, they can be confirmed in a single batch action rather than opened one at a time. A batch confirms up to 50 items at once, and it is atomic: either the whole batch is recorded or none of it is, so a batch action cannot leave the record in a half-recorded state.

Signing a Webster pack slot

If the client's medications are packed into a Webster pack, the pack slot itself is signed once, and that one signature is recorded against every medication in that slot. See Webster packs and pack slots in Teiro for how this is set up.

PRN medications

A PRN medication is administered from the same screen, but the entry asks for what triggered the dose and what effect it had. The number of doses already given that day is shown against the medication, so a support worker can see the day's history before giving another one.

Controlled drugs (S4, S4D, S8)

An S8 entry, and other controlled drug entries, cannot be confirmed with a saved one-tap signature. Teiro requires a fresh biometric confirmation each time, falling back to an in-app PIN on web or where biometrics are unavailable. A witness can also be recorded, present in person, by phone, or noted as not required under the client's care plan, but the witness field is optional. It is never a condition for saving the entry; the signature is what is required, on every entry, controlled or not.

Can I fix a mistake?

A dose can be recorded for today or, at the latest, the day before. It cannot be recorded ahead of time, and it cannot be backdated further than that. Once recorded, an entry cannot be recorded again for the same medication and time slot, which stops the same dose being logged twice. If you notice an entry was recorded incorrectly outside that window, contact your coordinator.

Frequently asked questions

What if a medication is not on the list for today? Check with your coordinator. A missing scheduled medication usually means it has not been set up correctly, or it has been marked inactive.

Does a refused dose need anything beyond selecting "Refused"? Always include a reason. A refusal without context does not tell your coordinator or clinical lead what, if anything, needs to happen next.

Why does an S8 entry ask me to use my fingerprint or face again, when I already signed in? This is deliberate. A saved signature behind a single tap is a weaker record for a controlled drug than a fresh confirmation each time, because it cannot show that the specific person administering that specific dose was the one confirming it. Signing in to the app and confirming an S8 entry are two different checks.

Next steps

• Setting Up a Client's Medications in Teiro: add and configure medications before they can be administered
• The Monthly MAR and CSV Export in Teiro: the full month, from a coordinator's view

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