Software Guide
NDIS rostering software vs practice management software: which do you need?
Last updated
These two types of software are often confused because they both deal with NDIS participants and both handle some form of billing. They solve different operational problems.
Workforce management software is for disability support providers who employ support workers and need to roster them, track their credentials, and manage a workforce. Allied health practice management software is for practitioners such as occupational therapists, physiotherapists, psychologists and speech pathologists, who have NDIS participants but are managing appointments, clinical notes, and professional practice, not a roster of carers.
Details about named products are from each vendor's own website, checked 30 October 2026.
The one-question test
Do you employ support workers and schedule them to participant shifts?
Yes
You need workforce management software. This includes platforms like Teiro, ShiftCare, Brevity, and FlowLogic. These are built around rostering, worker credentials, and scheduling support workers to participants.
No, I am a practitioner with a caseload
You need allied health practice management software. This includes iinsight and Splose, along with similar platforms. These are built around appointments, clinical notes, invoicing, and practitioner workflow.
What each type of software does
Workforce management software (Teiro, ShiftCare, Brevity)
This category exists to solve the problem of managing a workforce of support workers across a participant caseload. The core operational loop is:
- 1.A participant needs support at a specific time
- 2.A support worker needs to be rostered who is available, qualified, has a current Worker Screening Check, and is familiar with the participant
- 3.Worked hours for that shift time and employment type are exported for payroll, where the award rate is applied
- 4.The worker checks in at the start and out at the end, confirming the shift happened
- 5.The shift is verified and a claim line is generated against the participant's NDIS plan
- 6.The carer's credentials are continuously tracked and expiring credentials trigger alerts
This is a workforce coordination problem. The software is built around the relationship between workers, shifts, participants, and compliance obligations. A small allied health practice with one or two practitioners does not have this problem.
Allied health practice management software (iinsight, Splose)
This category exists to manage the professional practice of allied health practitioners. The core operational loop is:
- 1.A participant books an appointment with a practitioner
- 2.The practitioner conducts the session and writes clinical notes
- 3.An invoice is generated and submitted to the participant's NDIS plan (typically under capacity building supports)
- 4.The practitioner tracks their own appointments, reports, referrals, and caseload
- 5.Practice administration (billing, scheduling, telehealth) is managed in one system
This is a professional practice management problem, separate from rostering a workforce of support workers. An OT practice with five practitioners and fifty NDIS participants does not need a workforce management platform.
Side by side
| Aspect | Workforce management (Teiro, ShiftCare, Brevity) | Practice management (iinsight, Splose) |
|---|---|---|
| Who it is for | Disability support providers who employ support workers and carers | Allied health practitioners (OTs, physios, psychologists, speech pathologists) |
| Core function | Scheduling workers to participant shifts, tracking compliance and credentials, managing workforce | Managing appointments, clinical notes, invoices, and referrals for a practitioner caseload |
| Staff model | Multiple support workers, often casual, rostered across many participants | One or a small number of practitioners with individual appointment books |
| NDIS billing | Claim lines tied to support worker shifts delivered under a participant plan | Allied health service invoices billed to NDIS plans (capacity building supports) |
| Compliance requirements | Worker Screening Checks, SCHADS Award, qualification expiry, incident reporting | AHPRA registration, professional indemnity, NDIS Worker Orientation Module |
| Award coverage | SCHADS Award (Social and Community Services stream) for support workers | Health Professionals and Support Services Award, or independent contractor arrangements |
| Mobile needs | Support workers need a phone app for check-in, shift details, and incident reporting in the field | Practitioners may use a tablet or laptop for session notes; field use is less central |
When you might need both
Some larger disability organisations operate both a support worker workforce and an in-house allied health team. A large registered NDIS provider might employ 80 support workers delivering direct care AND have two OTs and a behaviour support practitioner on staff.
In that case, the organisation needs both types of software for different parts of the business. The support worker workforce is managed in a platform like Teiro. The allied health practitioners may use a practice management tool for their clinical notes, appointment management, and capacity building invoicing.
The dividing line in this scenario
The workforce management platform handles the support worker roster and credentials. The practice management tool handles the practitioners' clinical workflow. They serve different staff groups with different operational needs and compliance requirements. Rostering and shift verification sit with the workforce platform, and clinical notes and caseload tracking sit with the practice management tool.
A note on specific tools
iinsight
iinsight describes itself as case management software for allied health and medico-legal practices, and also serves NDIS providers. Its website lists appointments and scheduling, claims sent automatically to PRODA, and an HR portal. It describes appointment scheduling rather than shift rostering, so it is the closer fit for an OT practice, a community physio service or an allied health provider billing capacity building supports than for a support worker roster.
Splose
Splose describes itself as practice management software for allied health professionals, covering physio, OT, speech pathology, exercise physiology and multidisciplinary teams. Its website lists calendar and appointment scheduling, online bookings, NDIS bulk upload and DVA claiming, and Xero and QuickBooks integrations. It does not describe shift rostering. If you are an OT, physio or other practitioner with an NDIS caseload, Splose is worth evaluating alongside iinsight.
Cliniko and PowerDiary
We have not reviewed the websites of Cliniko or PowerDiary for this page, so we make no claims about their features.
Teiro, ShiftCare, Brevity, FlowLogic
These are workforce management platforms for organisations that employ support workers. They handle shift rostering, worker credential management, participant records, and billing tied to shift delivery, to varying degrees. ShiftCare and FlowLogic also list SCHADS award interpretation. They are not designed for an allied health practitioner managing a personal appointment book and clinical notes.
If you have confirmed you need a workforce management platform, three pages go deeper on what that actually covers: Teiro's scheduling board, worker credential tracking, and NDIS billing tied to shift delivery. Check current plans and pricing, or see how it compares directly to Splose, a practice-management-style tool some allied health providers evaluate alongside it.
If you employ support workers under NDIS funding, Teiro is built for you
Teiro is for disability support providers who roster support workers to NDIS participants and track worker credentials. Free for 5 or fewer active users.
Running a small team? Free for under 5 users - no credit card, no time limit.
Not sure which category you fall into? Talk to us and we will point you in the right direction, even if that is not Teiro.