Top Support at Home Software in Australia (2026)
Five platforms that say they support Support at Home, compared from each vendor's own site (read 3 November 2026), including Teiro. How to choose.
Which Support at Home software is best?
It depends on your size and what you need the software to do. A small provider that wants rostering, records and Support at Home billing in one tool should look at Teiro and Imploy, which both have free tiers for up to 5 users. A provider that wants an add-on to a general care platform could look at ShiftCare. A larger organisation that accepts a sales-led purchase could look at Lumary or AlayaCare. Teiro publishes this guide and is one of the five.
Every statement about another vendor comes from that vendor's own website, read on 3 November 2026, and is worded as what the vendor says. We have not run these products side by side. Where a site does not say something, this guide says so. That is not the same as the feature being absent, so ask.
What Support at Home software must do is set out in the 2026 guide.
The five at a glance
| Platform | What its site says about Support at Home | Pricing it publishes |
|---|---|---|
| Teiro | Support at Home funding, service agreements from the service list, claim file, contributions, monthly statements, care management report | Free for 5 or fewer active users |
| ShiftCare | Lists a Support at Home add-on, available on its Premium and Enterprise plans | Per user per month, plus the Support at Home add-on at $5 per client per month |
| Lumary | Lists Support at Home, CHSP and HCP budgeting; built natively on Salesforce | Does not publish pricing; offers a consultation |
| AlayaCare | Its Australia and New Zealand site lists NDIS, aged home care and Support at Home, with a local team | Does not publish pricing |
| Imploy | Its homepage names Home Care Packages and Support at Home | Starter free for up to 5 users; Premium $25 per user per month, or $20 on a yearly plan, ex GST |
Teiro
Teiro is a care workforce platform for NDIS, aged care and community health providers. For Support at Home it holds the client's funding and quarterly budget, builds service agreements from the Services Australia service list, builds a claim file for the Aged Care Provider Portal, works out contribution categories, generates monthly statement PDFs, and reports clients with no care management. A person lodges the claim file in the portal, because Teiro has no direct connection to it, and equipment and home modification items are held and are not exported. Teiro does not run payroll. See what Teiro covers and the billing guide.
ShiftCare
ShiftCare's pricing page lists Support at Home as an add-on at $5 per client per month, on its Premium and Enterprise plans. Its plans are priced per user per month with a five-staff minimum, and it states a seven-day trial and no free plan. The pricing page we read does not say how the add-on handles claims, contributions or statements. Source: shiftcare.com/pricing, read 3 November 2026.
Lumary
Lumary says it is built natively on Salesforce and lists Support at Home, CHSP and HCP budgeting on its aged care page. It does not publish pricing and offers a free consultation. Ask for the licence cost, the implementation cost and the time to go live as separate lines. Source: lumary.com.au and lumary.com.au/aged-care, read 3 November 2026.
AlayaCare
AlayaCare's Australia and New Zealand site lists NDIS, aged home care and Support at Home, and a local team. It does not publish prices, and the pages we read do not state where data is hosted. Source: alayacare.com/en-au, read 3 November 2026.
Imploy
Imploy describes itself as an Australian platform for NDIS, aged care and home care, and its homepage names Home Care Packages and Support at Home. Its Starter plan is free for up to 5 users and lists care management, support coordination, rostering and the staff mobile app. The pages we read do not say how it handles Support at Home claims or contributions. Source: imploy.com.au and imploy.com.au/pricing, read 3 November 2026.
How to choose
Use the buyer's checklist and ask each vendor to show you one Support at Home client end to end: budget, service with a Service ID, claim file, payment statement, contribution and monthly statement. Run it on one real week of your roster. If you are small, see free Support at Home software. If you also deliver NDIS services, see best NDIS software.
Frequently asked questions
Which Support at Home software is free?
Teiro is free for organisations with 5 or fewer active users, and Imploy's Starter plan is free for up to 5 users. Check what each includes for Support at Home claiming and statements. The free software guide sets it out.
Is this ranking independent?
No. Teiro publishes it and is one of the five platforms. Other vendors' details come from their own sites with the date read, and the list is in no order of preference.
Do these platforms lodge claims for me?
Vendor sites differ and some do not say. Claims are lodged through the Aged Care Provider Portal by CSV import or through APIs. Ask each vendor to show the step.