Free provider tool

Support at Home Price List Builder

Enter your own costs for each service and the tool works out a unit price using the method in the department’s worked example. You then get the price list your website must show, as copyable HTML or a CSV, and a dated costing record of how each price was set. It runs in your browser and nothing you type is stored or sent. It helps you do the work. It does not set your prices or confirm that they comply.

Provider name (optional)Prepared by (optional)

Enter your own costs for each service. Add a separate price for each service and each set of hours you charge for, including weekends and public holidays. Nothing you type leaves this page.

Price 1

Service name

Examples only, use your own service list: , , ,

When it is deliveredYou may set different prices for weekdays, weekends and non-standard hours. Add one price for each.Billable unitUnit lengthminutes60 for a price per hour. 30 or 15 for part-hour units.

Worker hourly pay$per hourLeave and on-costs$per paid hourAnnual, sick and long service leave, public holidays, superannuation, workers compensation, allowances.Share of the paid day delivering face to face%Travel between participants and breaks are not billable time. The department's example uses 70%. Use your own figure.Travel (e.g. fuel reimbursement)$per billable hourTraining and staff development$per billable hourOther direct costs$per billable hourHead office and administration% of total costThe department's example estimates head office at 15% of all costs. Use your own figure.Margin (return on capital)% of cost after fundingFunding already received for this service$per hourFor example a thin market grant. You cannot charge participants for costs you are already funded for.

Enter your head office and administration share.
Enter the share of the paid day your workers spend delivering face to face.

Your outputs

Name a service and enter its costs above. Your price list and costing record appear here.

What you have to do with your prices

Checked against the department and Commission sources below on 9 November 2026. Not legal advice. Confirm against the current sources before you publish.

Set prices you can justify

The department says your prices must be reasonable and transparent, and that the prices you set must be based on the cost of delivering services. Costs can include labour, package management, administration, travel, sub-contracting where it applies, and a margin to cover the cost of capital. You must keep evidence to show how you have set your prices, and the department and the Commission can ask to see it. The unit price is all-inclusive: package management and travel must be built into it and cannot be charged separately. There are no separate administration or travel fees. Sources: Guidance for setting Support at Home prices (opens in a new tab), Prices for Support at Home participants (opens in a new tab), Commission Regulatory Bulletin RB 2026-1 (opens in a new tab).

Publish the list on your own website

Your website must show the price you most frequently charge for all services delivered now or in the last 12 months, across all service delivery hours, including non-standard hours, weekends and public holidays. Sources: Prices for Support at Home participants (opens in a new tab), RB 2026-1 (opens in a new tab).

Enter prices in My Aged Care

You must also list your most frequently charged price for each service type in standard business hours, measured over the previous 2 months, in the My Aged Care Service and Support Portal. Enter it directly in the portal. A PDF or a link to a web page does not meet the requirement. The website list above is broader than this entry, so use it as the source for what you type into the portal. Sources: Guidance for setting Support at Home prices (opens in a new tab), Prices for Support at Home participants (opens in a new tab), RB 2026-1 (opens in a new tab), Support at Home program manual (opens in a new tab) (section 10.3.2).

Review every two months

Review your published prices at least every 2 months. Within 30 days after the end of each period, update your prices in the portal or, if they are unchanged, confirm the review. The September to October 2026 update is due by 30 November 2026 (worked out from the department’s two-monthly cycle; check the My Aged Care portal for your exact due date). The government has said it will encourage providers to limit price increases to no more than two a year. That is encouragement, not a rule. Sources: Prices for Support at Home participants (opens in a new tab), Support at Home program manual (opens in a new tab), New consumer protections for Support at Home services (opens in a new tab).

Keep care management separate

Care management is priced separately, and its costs must not be loaded into the prices of other services. Sources: Guidance for setting Support at Home prices (opens in a new tab), RB 2026-1 (opens in a new tab).

Service agreements and changes

If an agreed price is higher than your published price, the service agreement must explain why. Prices cannot change without a new service agreement, unless the existing agreement already includes a price increase clause that states the date, the method for working out the increase, and the reason. You cannot charge for more time than you delivered. Source: Guidance for setting Support at Home prices (opens in a new tab).

Price caps

The government has announced it will pause the implementation of price caps for Support at Home services. Source (20 May 2026): New consumer protections for Support at Home services (opens in a new tab).

Common questions

Is what I type sent anywhere?

No. The costs, service names and outputs stay in your browser tab. The only thing that is ever sent is the optional enquiry form under your results, and only if you submit it. Nothing is saved, so download your files before you close the page.

Does this tell me what to charge?

No. Every number comes from you. The tool applies the method in the department worked example to your costs and shows the working. The department and the Commission judge whether a price is reasonable against your own costs, so there are no suggested or typical prices here.

How is the unit price worked out?

Worker pay plus leave and on-costs is divided by the share of the paid day spent delivering services face to face. Travel, training and other direct costs are added. Head office and administration is added as a share of total cost, funding already received is deducted from cost before the margin is added, and the margin is then added to the remaining cost. Where the department example does not say how to apply head office and margin, the tool treats head office as a share of total cost and margin as a percentage of cost after funding, and says so in the costing record.

Is the website list the same as the My Aged Care entry?

No. The website list covers every service you delivered now or in the last 12 months, across all hours. The My Aged Care entry is the price you most frequently charge for each service type in standard business hours, and it must be entered directly in the portal. A PDF or a link to a web page does not meet that requirement.

More for Support at Home providers: the invoice CSV checker and the Support at Home guide.

Run Support at Home in one place

Rostering, care records and Support at Home billing in Teiro.

See how it works Book a demo

No lock-in. No setup fee.

Method based on the worked example in the Department of Health, Disability and Ageing fact sheet “Guidance for setting Support at Home prices” (June 2026), whose figures are illustrative. Sources checked 9 November 2026. This tool is not legal advice and does not confirm that any price is reasonable or compliant.