CareMaster Alternatives for Support at Home Providers (2026)
CareMaster publishes per-user prices and lists monthly participant statements for Support at Home. Here is what to check before you switch, compared honestly, as checked on 9 November 2026.
What CareMaster offers for Support at Home
CareMaster is an Australian care management platform for NDIS and aged care providers. Its Support at Home page (as checked 9 November 2026) lists:
- Real-time budget tracking: "usage, entitlements, and remaining funds", with quarterly budgets.
- Services synced "based on participant data, budgets, supplements, and approved services", and supports created in the platform as claimable items.
- Bulk invoices with "CSV export and reconciliation tools built-in to reconcile payments with Services Australia".
- PRODA authentication for secure access to Aged Care web services.
Its monthly participant statements page says statements are generated "directly from live system data and reconciled against Services Australia payment information", itemise services with delivery date, units, price, subsidy and contribution, and can go by email, print, secure portal or family sharing. A sample statement is available for download.
Why providers look for a CareMaster alternative
CareMaster publishes more than most. These are the practical reasons a provider compares it with others.
- What the monthly cost adds up to. The pricing page (as checked 9 November 2026) lists $16 (Essential, minimum 5 users), $26 (Standard, 5 to 50 users) and $36 (Premium, 50 or more users) per user per month, excluding GST. Add-ons are listed separately: a $135 monthly platform hosting fee, $155 for payroll award interpretation and $155 for DSS DEX API reporting. Price your real headcount with the add-ons you need.
- Which tier has aged care. The page lists "Aged Care Features" under Standard, not Essential.
- Which steps are live today. The Support at Home page uses forward-looking wording ("CareMaster will be integrated with Services Australia"). Ask which claiming steps work in your account today and which are still to come.
What to check when you switch
Whichever system you move to, put the same questions to the vendor and test them with your own data.
- How a claim reaches Services Australia. Some systems submit through a direct connection. Others, including Teiro, produce a file you upload to the Aged Care Provider Portal. Ask what your finance person does on claim day, step by step. The next quarterly deadline is 29 November 2026, 60 days after quarter end, so avoid cutting over in the weeks before one.
- Payment reconciliation. Ask how paid amounts come back and how a short payment is found against a service line.
- Monthly statements. Statements are a requirement, due by the last day of the following month even when a participant had no services. Ask how they are generated, how they are sent and what happens when figures change after sending.
- Care management. Every Support at Home provider delivers care management, with at least one direct activity of 15 minutes or more per participant each month. Ask how the system shows a participant who has none.
- The 1 October 2026 change. Personal care moved from independence to clinical supports for contribution purposes, and the date of service decides the contribution, not the claim date. Ask how services delivered before and after that date are handled.
- Onboarding. The pricing page mentions "tailored training and integration solutions" without prices or timelines. Ask what onboarding and data migration cost.
- Your history. Ask what comes across from your current system (clients, staff, roster, documents) and in what form, and keep your old records exportable until you have claimed and reconciled a full quarter in the new one.
How Teiro handles Support at Home
Teiro is a care workforce platform for Australian NDIS, aged care and community health providers. The Support at Home cycle runs from the same records as rostering and the carer app.
- Claiming. Teiro writes a claim CSV for the Aged Care Provider Portal from your delivered services. You upload it with the portal's CSV import. Teiro does not lodge claims for you.
- Reconciling. Import the Services Australia payment statement and Teiro matches paid amounts and confirmed contributions to each service line.
- Contributions. Client contribution invoices are drafted from the contributions Services Australia confirms, not from estimates.
- Monthly statements. A statement PDF is generated for each Support at Home client and saved on their record.
- Care management. A report lists clients with no care management service recorded in the month, so a missed month shows up before the statement is due.
The rest of the platform is the same one your coordinators and carers use every day: the rostering board with availability and conflict detection, the carer app, medication records, incident reporting including SIRS, and worker credentials with expiry alerts. If you also deliver NDIS supports, billing runs sit in the same system. Pricing is published on the Teiro pricing page, and setup is self-serve.
If you deliver CHSP, note that it remains a standalone, grant-funded program, extended to 30 June 2029. Teiro covers rostering, care records, medication and incident reporting for CHSP clients. DEX reporting stays wherever you do it today, and Teiro does not run payroll.
See Claiming Support at Home services from Services Australia for the full sequence.
CareMaster and Teiro compared
| What to compare | CareMaster | Teiro |
|---|---|---|
| Published pricing | $16 to $36 per user per month, plus add-ons | On the pricing page |
| Claims to Services Australia | Bulk invoice CSV export with reconciliation tools; PRODA authentication listed | Claim CSV you upload to the Aged Care Provider Portal |
| Monthly statements | Listed, with sample | PDF per client |
| Care management | Not described on the pages we checked | Report of clients with no care management in the month |
| CHSP DEX reporting | Listed as an add-on | Not provided |
| Payroll | Award interpretation add-on | Not provided |
| Setup | Free demo | Self-serve |
Where CareMaster may fit better: CHSP providers who want DEX reporting from the same vendor, or providers who want award interpretation bought alongside rostering.
Where Teiro may fit better: providers who want a self-serve start, medication records, SIRS incident reporting, worker credentials and the no care management report, with NDIS billing runs for mixed books.
Moving across from CareMaster
Tell us what you use now and we can help move your clients, staff and roster across. Start with the switching page, or book a Teiro demo and bring a copy of your current roster and client list.
Frequently asked questions
Does Teiro submit Support at Home claims to Services Australia?
No. Teiro produces the claim CSV and you upload it in the Aged Care Provider Portal using its CSV import. If direct submission is the deciding factor for you, weigh that against the rest of this comparison.
Can I use Teiro for both Support at Home and NDIS?
Yes. The same rostering board, carer app and client records serve both, with NDIS billing runs and Support at Home claiming side by side.
What happens to CHSP clients?
CHSP is not being folded into Support at Home. The government has said it should remain a standalone program and extended funding to 30 June 2029. Teiro covers rostering, care records, medication and incidents for CHSP clients. DEX reporting is not part of Teiro.
Sources, all as checked 9 November 2026: CareMaster Support at Home, CareMaster monthly statements, CareMaster pricing. Program facts: health.gov.au Support at Home, CHSP extension.