Lumary Alternatives for Support at Home Providers (2026)
Lumary AC is built on Salesforce and lists Support at Home claiming, invoicing and payroll in one module. Here is what to check before you switch, compared honestly, as checked on 9 November 2026.
What Lumary offers for Support at Home
Lumary's aged care page (as checked 9 November 2026) describes Lumary AC as "built on Salesforce, the world's #1 CRM" and "designed for the real-world demands of Australia's Support at Home program". It lists:
- "Automated Support at Home claiming and invoicing", with "integrated payroll processing" in the same Claiming, Invoicing and Payroll module.
- Home care package and Support at Home budgeting, with real-time tracking of government-funded package budgets.
- Accurate invoicing and reconciliation for client contributions.
- A family and client portal where clients and families can view care plans, upcoming visits and invoices.
- Support for "all funding streams including HCP, Commonwealth Home Support Programme (CHSP), and residential aged care".
The FAQ says the software submits claims directly to Services Australia.
Why providers look for a Lumary alternative
- Price visibility. The page gives no prices. Its FAQ says aged care software is typically priced per client or per user and that smaller providers "might pay from a few hundred dollars per month", and the route to a quote is a tailored demo.
- Platform fit. Lumary AC sits on Salesforce and covers residential care as well as home care. A home care provider with 10 to 50 workers should check how much of that it will use.
- Payroll in the same module. Some providers want payroll bundled with claiming. Others keep payroll in a separate system and want a tool that stays out of it.
What to check when you switch
Whichever system you move to, put the same questions to the vendor and test them with your own data.
- How a claim reaches Services Australia. Some systems submit through a direct connection. Others, including Teiro, produce a file you upload to the Aged Care Provider Portal. Ask what your finance person does on claim day, step by step. The next quarterly deadline is 29 November 2026, 60 days after quarter end, so avoid cutting over in the weeks before one.
- Payment reconciliation. Ask how paid amounts come back and how a short payment is found against a service line.
- Monthly statements. Statements are a requirement, due by the last day of the following month even when a participant had no services. Ask how they are generated, how they are sent and what happens when figures change after sending.
- Care management. Every Support at Home provider delivers care management, with at least one direct activity of 15 minutes or more per participant each month. Ask how the system shows a participant who has none.
- The 1 October 2026 change. Personal care moved from independence to clinical supports for contribution purposes, and the date of service decides the contribution, not the claim date. Ask how services delivered before and after that date are handled.
- Implementation. The page offers demos rather than describing implementation. Ask for the timeline, who loads your data and what is charged for it.
- Your history. Ask what comes across from your current system (clients, staff, roster, documents) and in what form, and keep your old records exportable until you have claimed and reconciled a full quarter in the new one.
How Teiro handles Support at Home
Teiro is a care workforce platform for Australian NDIS, aged care and community health providers. It covers the Support at Home claiming cycle alongside rostering, so coordinators and finance work from the same client and service records.
- Claiming. Teiro writes a claim CSV for the Aged Care Provider Portal from your delivered services. You upload it with the portal's CSV import. Teiro does not lodge claims for you.
- Reconciling. Import the Services Australia payment statement and Teiro matches paid amounts and confirmed contributions to each service line.
- Contributions. Client contribution invoices are drafted from the contributions Services Australia confirms, not from estimates.
- Monthly statements. A statement PDF is generated for each Support at Home client and saved on their record.
- Care management. A report lists clients with no care management service recorded in the month, so a missed month shows up before the statement is due.
The rest of the platform is the same one your coordinators and carers use every day: the rostering board with availability and conflict detection, the carer app, medication records, incident reporting including SIRS, and worker credentials with expiry alerts. If you also deliver NDIS supports, billing runs sit in the same system. Pricing is published on the Teiro pricing page, and setup is self-serve.
If you deliver CHSP, note that it remains a standalone, grant-funded program, extended to 30 June 2029. Teiro covers rostering, care records, medication and incident reporting for CHSP clients. DEX reporting stays wherever you do it today, and Teiro does not run payroll.
See Claiming Support at Home services from Services Australia for the full sequence.
Lumary and Teiro compared
| What to compare | Lumary AC | Teiro |
|---|---|---|
| Published pricing | None | On the pricing page |
| Claims to Services Australia | Listed as submitted directly | Claim CSV you upload to the Aged Care Provider Portal |
| Contribution invoicing | Invoicing and reconciliation listed | Drafted from confirmed contributions |
| Payroll | Integrated payroll processing listed | Not provided. You run payroll elsewhere |
| Family and client portal | Listed | Not a Teiro feature |
| Platform | Salesforce | Mobile-first app and web |
| Setup | Tailored demo | Self-serve |
Where Lumary may fit better: larger or multi-program organisations that want one Salesforce-based system including payroll and a family portal, and are happy to scope it through a demo.
Where Teiro may fit better: providers with 10 to 50 workers who want published pricing, a self-serve start, a carer app, medication records, SIRS incident reporting and worker credentials alongside Support at Home claiming, with NDIS billing available for mixed books.
Moving across from Lumary
Tell us what you use now and we can help move your clients, staff and roster across. Start with the switching page, or book a Teiro demo and bring a copy of your current roster and client list.
Frequently asked questions
Does Teiro submit Support at Home claims to Services Australia?
No. Teiro produces the claim CSV and you upload it in the Aged Care Provider Portal using its CSV import. If direct submission is the deciding factor for you, weigh that against the rest of this comparison.
Can I use Teiro for both Support at Home and NDIS?
Yes. The same rostering board, carer app and client records serve both, with NDIS billing runs and Support at Home claiming side by side.
What happens to CHSP clients?
CHSP is not being folded into Support at Home. The government has said it should remain a standalone program and extended funding to 30 June 2029. Teiro covers rostering, care records, medication and incidents for CHSP clients. DEX reporting is not part of Teiro.
Sources, all as checked 9 November 2026: Lumary aged care. Program facts: health.gov.au Support at Home, CHSP extension.