Visualcare Alternatives for Support at Home Providers (2026)
Visualcare lists direct claim submission, split government and contribution invoices and batch monthly statements, and publishes no prices. Here is what to check before you switch, compared honestly, as checked on 9 November 2026.
What Visualcare offers for Support at Home
Visualcare is an Australian rostering and care management platform for NDIS and home care teams. Its Support at Home page (as checked 9 November 2026) lists:
- Claims submitted to Services Australia "through a direct API connection", with a dashboard of upcoming, submitted and reconciled claims.
- Each reconciled claim split into a government invoice and a client contribution invoice, using the amounts Services Australia approved.
- Monthly statements "generated in a batch and sent by email or post", covering services received, budget use and care management activity.
- Quarterly budgets and available balances sourced from Services Australia, and a dashboard of claimed, committed and rostered amounts.
- An organisation view that flags clients at risk and workers short of their minimum care management hours.
- Invoice export to Xero, MYOB, QuickBooks Online and Microsoft Dynamics 365, plus CSV.
Its home page also lists Award Aware Rostering, timesheet award interpretation, and payroll, billing and claims under Administration.
Why providers look for a Visualcare alternative
- Price visibility. Neither the home page nor the pricing page publishes prices (as checked 9 November 2026). Both point to a demo request.
- Payroll in the platform. Visualcare lists payroll and award interpretation. If you run payroll in another system and want a tool that stays alongside it, check that you are not paying for modules you will not use.
- Fit and implementation. The pages we checked do not describe onboarding or data migration, and do not say where data is hosted. Ask for both in writing.
What to check when you switch
Whichever system you move to, put the same questions to the vendor and test them with your own data.
- How a claim reaches Services Australia. Some systems submit through a direct connection. Others, including Teiro, produce a file you upload to the Aged Care Provider Portal. Ask what your finance person does on claim day, step by step. The next quarterly deadline is 29 November 2026, 60 days after quarter end, so avoid cutting over in the weeks before one.
- Payment reconciliation. Ask how paid amounts come back and how a short payment is found against a service line.
- Monthly statements. Statements are a requirement, due by the last day of the following month even when a participant had no services. Ask how they are generated, how they are sent and what happens when figures change after sending.
- Care management. Every Support at Home provider delivers care management, with at least one direct activity of 15 minutes or more per participant each month. Ask how the system shows a participant who has none.
- The 1 October 2026 change. Personal care moved from independence to clinical supports for contribution purposes, and the date of service decides the contribution, not the claim date. Ask how services delivered before and after that date are handled.
- Integrations you rely on. Visualcare lists Xero, MYOB, QuickBooks Online and Dynamics 365 exports. Confirm the accounting export you use today still works after you move.
- Your history. Ask what comes across from your current system (clients, staff, roster, documents) and in what form, and keep your old records exportable until you have claimed and reconciled a full quarter in the new one.
How Teiro handles Support at Home
Teiro is a care workforce platform for Australian NDIS, aged care and community health providers. It covers the Support at Home cycle next to the rostering board and carer app your coordinators already use.
- Claiming. Teiro writes a claim CSV for the Aged Care Provider Portal from your delivered services. You upload it with the portal's CSV import. Teiro does not lodge claims for you.
- Reconciling. Import the Services Australia payment statement and Teiro matches paid amounts and confirmed contributions to each service line.
- Contributions. Client contribution invoices are drafted from the contributions Services Australia confirms, not from estimates.
- Monthly statements. A statement PDF is generated for each Support at Home client and saved on their record.
- Care management. A report lists clients with no care management service recorded in the month, so a missed month shows up before the statement is due.
The rest of the platform is the same one your coordinators and carers use every day: the rostering board with availability and conflict detection, the carer app, medication records, incident reporting including SIRS, and worker credentials with expiry alerts. If you also deliver NDIS supports, billing runs sit in the same system. Pricing is published on the Teiro pricing page, and setup is self-serve.
If you deliver CHSP, note that it remains a standalone, grant-funded program, extended to 30 June 2029. Teiro covers rostering, care records, medication and incident reporting for CHSP clients. DEX reporting stays wherever you do it today, and Teiro does not run payroll.
See Claiming Support at Home services from Services Australia for the full sequence.
Visualcare and Teiro compared
| What to compare | Visualcare | Teiro |
|---|---|---|
| Published pricing | None | On the pricing page |
| Claims to Services Australia | Direct API connection | Claim CSV you upload to the Aged Care Provider Portal |
| Contribution invoices | Split from reconciled claims | Drafted from confirmed contributions |
| Monthly statements | Batch, email or post | PDF per client |
| Care management | Org view of clients at risk and staff short of hours | Report of clients with no care management in the month |
| Payroll | Listed | Not provided. You run payroll elsewhere |
| Setup | Demo | Self-serve |
Where Visualcare may fit better: providers who want claims submitted by direct connection and payroll and award interpretation in the same platform as rostering.
Where Teiro may fit better: providers with 10 to 50 workers who want published pricing, a self-serve start, medication records, SIRS incident reporting and worker credentials with expiry alerts, and NDIS billing runs for mixed books.
Moving across from Visualcare
Tell us what you use now and we can help move your clients, staff and roster across. Start with the switching page, or book a Teiro demo and bring a copy of your current roster and client list.
Frequently asked questions
Does Teiro submit Support at Home claims to Services Australia?
No. Teiro produces the claim CSV and you upload it in the Aged Care Provider Portal using its CSV import. If direct submission is the deciding factor for you, weigh that against the rest of this comparison.
Can I use Teiro for both Support at Home and NDIS?
Yes. The same rostering board, carer app and client records serve both, with NDIS billing runs and Support at Home claiming side by side.
What happens to CHSP clients?
CHSP is not being folded into Support at Home. The government has said it should remain a standalone program and extended funding to 30 June 2029. Teiro covers rostering, care records, medication and incidents for CHSP clients. DEX reporting is not part of Teiro.
Sources, all as checked 9 November 2026: Visualcare Support at Home, Visualcare home page, Visualcare pricing. Program facts: health.gov.au Support at Home, CHSP extension.