Support at Home Price Review: What to Publish by 30 November 2026
Two separate price obligations apply to Support at Home providers: a full list on your website and the most-charged price for each service type entered in the My Aged Care portal. What each needs, and when the next update is due.
What do Support at Home providers have to publish?
Providers have two price obligations, and they are different in scope. One is a full price list on your own website. The other is the most-charged standard-hours price for each service type, entered directly in the My Aged Care portal. Mixing them up is the common mistake. Sources: Department of Health, prices for Support at Home participants and Aged Care Quality and Safety Commission, Regulatory Bulletin RB 2026-1.
On your website
Publish the most frequently charged price for every service you deliver now or have delivered in the last 12 months. The list covers all service delivery hours: standard, non-standard, weekends and public holidays. The department's manual calls it a complete or full price list. The requirement sits in section 155-80 of the Aged Care Rules, as cited in the Commission's bulletin. Sources: prices for Support at Home participants and RB 2026-1.
The department has not published a template or mandated format for the website list, so a clear table is fine.
In the My Aged Care portal
Enter the most-charged price for each service type during standard business hours, based on the previous two-month period. You enter it directly in the My Aged Care Service and Support Portal. A PDF or a link to a web page does not meet the requirement. You may upload a schedule in addition, but not instead. Sources: Department of Health, guidance for setting Support at Home prices, RB 2026-1 and the prices page.
Non-standard hours prices (weekends and public holidays) may also be indicated, but standard hours is the mandatory part. The requirement applies even to services with no participant contribution.
The website list is the broader of the two: all hours and every service from the last 12 months. The portal entry is a subset of it.
How often do you review prices?
Review your published prices at least every 2 months. The reporting periods run on a rolling two-month cycle, with the department's examples including November to December, January to February and July to August. Within 30 days after each period ends you update your prices in the portal, or, if they have not changed, confirm the review. Sources: prices page and the Support at Home program manual V4.4.
What is due on 30 November 2026?
Following the same two-month cycle, the September to October 2026 period ends on 31 October, so the update or confirmation falls due by 30 November 2026. We worked that date out from the department's two-monthly cycle. It is not a date the department prints for this period, so check the portal for your own due date.
What counts as a reasonable price?
The department's words are that your prices must be reasonable and transparent, and that they must be based on the cost of delivering services. The Commission describes an unreasonable price as one a provider cannot justify based on the cost of delivering the service, plus a reasonable margin. Sources: guidance for setting prices, prices page and RB 2026-1.
Cost components that can go into a price include labour, package management, administration, travel, a margin for the cost of capital and time-limited transition costs. Three rules to build around:
- One all-inclusive unit price. Package management, travel and administration are built into the price. No separate admin or travel fees.
- Care management is priced separately. Its costs must not be loaded into other services.
- Keep your evidence. You must keep evidence of how you set your prices. The Commission may ask for payroll or general ledger extracts, rosters, timesheets, travel records and records of pricing decisions.
Price caps are paused
The government has announced it will pause the implementation of price caps for Support at Home services. Providers set their own prices, within the reasonable and transparent test above. The government has said it will encourage providers to limit price increases to no more than two a year. Source: Department of Health, new consumer protections for Support at Home services.
Prices cannot change without a new service agreement, unless the existing agreement already includes a price increase clause that states the date, the method for working out the increase, and the reason. Source: guidance for setting prices.
Build the list
The free Support at Home price list builder works out a unit price from your own costs and gives you a dated costing record. It runs in your browser.
Where Teiro fits
Your published prices have to be the prices you charge most often. A different agreed price needs its reason written into the service agreement. In Teiro the services your carers deliver are the source for the Support at Home claim CSV, the payment statement import, the monthly client statement PDFs and contribution invoices, so a service is recorded once and billed from that record. A report lists Support at Home clients with no care management service recorded in the month.
Book a demo to see it on your own roster, or start free for up to five active users.