Support at Home Claim Deadline: 29 November 2026 for July to September
Claims for services delivered from 1 July to 30 September 2026 are due by 29 November 2026. What is due, how to claim, the next three deadlines and a short checklist to run before you submit.
When is the Support at Home claim deadline for July to September 2026?
Claims for services delivered between 1 July and 30 September 2026 are due by 29 November 2026. That is 60 days after the end of the quarter. Ongoing services must be claimed within 60 days of the last day of the quarter, and the department publishes the date for each quarter. Source: Department of Health, provider payment arrangements for Support at Home.
What is due
Every service you delivered in the July to September quarter that you have not yet claimed. Quarters follow the financial year, so July to September is the first quarter of 2026-27.
Some things have their own clock and do not follow the quarter. Assistive technology and home modifications, the Restorative Care Pathway and the End-of-Life Pathway are claimed within 60 days of the end of the episode or allocation period. For a participant who exits, claims are due within 60 days of the exit date. Source: the same payment arrangements page.
How claiming works
Claim through the Aged Care Provider Portal (individual PRODA login, entering invoices manually or importing a CSV) or through business-to-government (B2G) software.
A service is claimable only when four things are true: it is approved in the participant's Notice of Decision, it is agreed in their care plan, it is within your registration, and it has already been delivered.
How often you claim is also your choice, from daily to quarterly. Only one claim can be in flight at a time, though you can keep uploading invoices while it is processed. Sources: Department of Health, payment arrangements and Services Australia, claim for Support at Home services.
When will you be paid?
Services Australia expects to process and pay a claim within 7 days. That is an expectation, not a guarantee, so do not plan your pay run around the seventh day. Source: Department of Health, payment arrangements.
Participant contributions are worked out by Services Australia when it processes the claim and are returned to you to invoice. Invoice the participant only for the contribution Services Australia confirms.
The next four deadlines
| Quarter | Period | Claim deadline |
|---|---|---|
| July to September 2026 | 1 Jul to 30 Sep 2026 | 29 November 2026 |
| October to December 2026 | 1 Oct to 31 Dec 2026 | 28 February 2027 |
| January to March 2027 | 1 Jan to 31 Mar 2027 | 30 May 2027 |
| April to June 2027 | 1 Apr to 30 Jun 2027 | 29 August 2027 |
The department publishes 30 May, 29 August, 29 November and 28 February as the quarterly deadlines. Use those dates as published. Counting 60 days from 31 December gives 1 March in a non-leap year, but the department's date is 28 February. Source: Department of Health, payment arrangements.
Late claims can still be submitted, with a reason. For claims submitted after 26 June 2026, Services Australia no longer places late claims on hold. It reviews and verifies them as part of claim approval. You cannot upload late-claim evidence through the portal, and API claims no longer require it, but you must keep it in case it is requested. Sources: payment arrangements and Services Australia.
A short checklist before you submit
- 1.Every delivered service is on the claim. Check the quarter's roster against what you are about to claim, including services that finished late in September.
- 2.Each line is the right service type, the agreed unit price and the delivered units, against the correct funding source. Transport is one trip one way, so a return trip is a second trip.
- 3.You are not charging more time than was delivered. A 45 minute visit is not a one hour charge. Source: Department of Health, guidance for setting Support at Home prices.
- 4.Personal care is dated by the day it was delivered. If the participant is approved for personal care and has funds available, personal care delivered from 1 October 2026 attracts no contribution. Personal care delivered before 1 October still does, even if you claim it after. The date of service decides, not the date of the claim. Source: Department of Health, personal care contribution change.
- 5.The CSV is clean. Run the file through the free Support at Home invoice CSV checker before you import it. It runs in your browser and explains each problem by row and column. For the exact field list, use the sample files on the Services Australia page above.
- 6.Your previous claim has been approved. You cannot submit another until it is.
- 7.Keep evidence for every service. Upload supporting documents where the portal asks for them.
Where Teiro fits
Teiro writes a Support at Home claim CSV for the Aged Care Provider Portal from the services your carers delivered. You import it with the portal's CSV import. Teiro does not lodge the claim for you. When Services Australia pays, you import the payment statement and Teiro records the paid amounts and the confirmed client contributions against each service line. Client contribution invoices are drafted only from those confirmed contributions, and Teiro generates a monthly statement PDF for each Support at Home client.
The background is in how to bill Support at Home and the steps are in Claiming Support at Home services from Services Australia.
Book a demo to see a claim built from your own roster, or start free for up to five active users.